Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service, although pick up date was wrong and caused massive confusion...lucky one of the team at the office was able to sort situation”

Helpful Report

Posted 54 years ago

“Delivery was great! Ish answered the phone when I called and gave helpful updates on his eta. When they delivered the tree he made sure his team placed it exactly where I wanted! Also, they clipped the tree outside to minimize the mess in the flat”

Helpful Report

Posted 54 years ago

“The tree we had ordered unfortunately died in the adverse weather however we received a different tree at no extra cost a stand and some twig lights”

Helpful Report

Posted 54 years ago

“I am regular client and the service has been amaizing before but was really bad this time.\n\nI tried to put the order through using the internet but it did not work. Than I put the order through by phone, I gave the correct delivery address but it was not recorded. I should have checked the confirmation e-mail, but i did not as your service is normally very good.Anyway the tree was delivered to the wrong address, I had to call 3 different poeple and only the 3rd one called Gina actually recorded the right address, not sure why the 2 previous poeple did not record it. So very poor experience this year.\nTxs\nMuriel”

Helpful Report

Posted 54 years ago

“Fantastic product - makes decorating much easier”

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Posted 54 years ago

“Nice tree, lasted well”

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Posted 54 years ago

“Wish I'd bought these years ago - a real help”

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Posted 54 years ago

“This is the third year we have used this service. Trees are always well shaped but this year we have had problems for the first time with a lot of needle dropping. The tree wasn't as fresh as usual and the branches were wilting slightly from the outset.”

Helpful Report

Posted 54 years ago

“tree too big! But good shape”

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Posted 54 years ago

“Fabulous Tree! Ordered a 4foot one, received this magnificent 6foot one. Lovely bushy shape, and good stand. Excellent service throughout. Would use again and will tell all my friends about Pines and Needles!!”

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Posted 54 years ago

“beautiful”

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Posted 54 years ago

“ok”

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Posted 54 years ago

“Everything you do is excellent. I know I can trust that you will deliver exactly what you promise. Perhaps you should run the country.”

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Posted 54 years ago

“Lovely tree. Just the right size.”

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Posted 54 years ago

“Ordered tree in October. Delivered yesterday. Wrong size and no right. sized alternatives. No offers of compensation and had to ask for a refund. Very very disappointed with P and N. This is not the service I have had before.”

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Posted 54 years ago

“The tree is lovely. Thank you very much.”

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Posted 54 years ago

“Thanks for picking such an evenly shaped tree - we're delighted with it.”

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Posted 54 years ago

“I had 2 orders over Christmas the first was fine - the second was 2 trees, one of which was terrible (uneven bad shape) and had to be returned. This was not handled well with the replacement tree being delivered by people who did not seem to understand about the replacement and were not happy about having to take the first tree back. Both tree holders (the first had been used and the second was missing one of its screw in bits) were not good.”

Helpful Report

Posted 54 years ago

“Happy with a healthy tree but seemed to end up with a 4ft tree and not a 5ft had to put it on a table to Make it a bit taller. I am 5ft 2 and it was a lot smaller than me. 4ft should be 10 pound cheaper than I paid.”

Helpful Report

Posted 54 years ago

“great tree , lovely shape”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews