Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“will be back next year”

Helpful Report

Posted 54 years ago

“Simply the best tree I have ever had!”

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Posted 54 years ago

“Tree ok excelt bent at the top - have had to straighten it risking it breaking. The tree was delivered ok in my absence but it was open already, without netting, and made an absolute mess of the walls in the hall etc dragging such a wide tree through the flat. Not good.”

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Posted 54 years ago

“Beautiful tree delivered as promised.”

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Posted 54 years ago

“Lovely tree, but no smell this year which was a shame. We did get our free holly which was left by our front door as we requested, but it wasn't tied which meant that when we got home a little later, it had blown all over the front garden into puddles and couldn't be used. But this isn't a major issue, the tree is the important thing, and we loved that.”

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Posted 54 years ago

“Looking forward to Christmas and your efficient service kept me smiling!”

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Posted 54 years ago

“The tree is absolutely beautiful!”

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Posted 54 years ago

“very healthy tree and bushy”

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Posted 54 years ago

“Great shape to the tree. Very pleased.”

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Posted 54 years ago

“I had ordered the same size tree as I have had from you for the past 3 years. The first tree that arrived was far too wide, and had an unevenly hacked base. You were very efficient, however, in replacing it. \nUnfortunately although the replacement is a lovely tree, the base was cut diagonally, so it could not stand up in our usual stand, or I imagimne in any stand. My son spent most of Saturday night trying to saw the tree base into a straight line - not easy with a home saw and a freshly cut tree. The reason we have always used you over past years is that the trees usually arrive neatly cut and ready to put in the stand, so no work is required by us. This year was a bit of a disaster all round, and I wonder how your service has slipped like this.\nThe delivery guys, however, cannot be faulted.\n\nJackie Robb\n\n”

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Posted 54 years ago

“bit sad this tear as my tree started to drop needles after just a few days. Could have been my fault as I did not chop a couple of inches off the bottom this year and I normally do. The reason I didn't is that I read on your website that you do this before you send the trees out so that we don't have to! maybe I read it incorrectly?\n\nHave been using your site for quite a few years now and not had this problem before - the tree itself was beautiful though such a perfect shape and so lush.\nKind regards\nJAckie”

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Posted 54 years ago

“Overall quite happy, tree a little bare on one side and needed to have more cut from the bottom as branches low to the floor. Courier quite rude just left tree on my doorstep not at all helpful.”

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Posted 54 years ago

“Wonderfully shaped tree”

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Posted 54 years ago

“Friendly and arrived within time slot (just!)”

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Posted 54 years ago

“delivered on time thank you. a very fine tree”

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Posted 54 years ago

“All was good as usual.\nPleasure to do business again”

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Posted 54 years ago

“excellent quality tree”

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Posted 54 years ago

“Our tree arrived just before noon, but the poor mini-tree was placed in a cardboard box, which was completely smashed, the content (tree, dirt and container) spilled in the box. Not impressed...”

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Posted 54 years ago

“Beautiful tree - very happy with it”

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Posted 54 years ago

“Beautiful, beautiful tree. :) Better than I could have imagined. Does not suffer needle drop to the extent suggested by your website.”

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Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews