Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Have used pines and needles for the past few years as I don't have a car so can be difficult to get a family member to come and pick up the tree with me. The delivery service has been great up until this year. They had a delivery partner deliver the trees instead of their own staff and I think this is where the problem comes from. The tree had definitely been sat in the depot or where-ever for more than 24 hours as when we unwrapped the tree, the pines were already dropping. The reason I paid so much for a 7ft non-drop tree was that the tree was supposed to be non drop but I've had to constantly hoover the room. The tree is also not taking up any water from the stand which makes me think it was cut at least a few days before I received it. Its a shame as the size and shape of the tree is lovely.”

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Posted 3 years ago

“When our party was unfortunately cancelled, Pines and Needles sorted out our refund without any hassle. I also use them for our christmas tree at home every year!”

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Posted 3 years ago

“Nice tree and excellent service”

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Posted 3 years ago

“The tree was totally dead, I called to speak to someone. No one picked up the phone or returned the messages!”

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Posted 3 years ago

“It smelt nice”

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Posted 3 years ago

“Awful service - DO NOT USE. Tree was delivered late, hurled through the front door by a grumpy delivery driver. Decorations were broken and lights not included. Offered a £9 refund! Decorations must cost about £30 to source from Asia and charge over £380!!! Actually the worst value for money experience we have ever encountered.”

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Posted 3 years ago

“My very first time ordering a tree online and I actually think it’s the best tree we have ever had! Most beautiful to look at and has held its amazing smell the whole month.”

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Posted 3 years ago

“Poor service, poor delivery, poor resolution process and promised partial refund still not received.”

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Posted 3 years ago

“Great price, great tree, fast delivery!”

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Posted 3 years ago

“This was the worst tree I have ever had. Despite following instructions it started dropping before Xmas. I have just removed it and spent 2 hours clearing up needles inside. Outside is a mess but I am 72 and just don’t have the energy. I have never in 43 years taken my tree down before 12th night. I will now have to pay someone to clear up outside as well as paying you to take it away. That’s rubbish”

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Posted 3 years ago

“Great service and quite possibly the best tree we have ever had. Still alive and healthy. 100% recommend.”

Pines and Needles 5 star review on 1st January 2022

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Posted 3 years ago

“Here’s the problem: attempting to buy sustainably so purchased a 4ft potted tree to keep. The first tree was so root bound that the container was broken open and the tree couldn’t stand. The next tree seems to have a different pot but there were no instructions: we realized it needed to get outside and made the move today, Jan 1 after 2 wks inside. How sustainable is this tree if it just dies. Clearly requires a larger pot. Seems like ‘green washing’.”

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Posted 3 years ago

“The people who collected our tree took the wrong one. They just grabbed the first one they saw without asking. This tree did not belonged to us and the owners are furious!”

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Posted 3 years ago

“Lovely tree. Great shape. Still going strong with little dropping of needles. Thank You”

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Posted 3 years ago

“Good site to order and have our Xmas tree delivered this year. Unfortunately the 6 ft tree was more like 5ft 6in…On calling Pines and Needles, the lady I spoke to, quickly agreed to replace the tree a couple of days later once I’d sent a photo. The replacement was fine and overall happy.”

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Posted 3 years ago

“Excellent tree - very pleased with it.”

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Posted 3 years ago

“A pine, with needles. Delivered promptly and covid-safely. This was a good start. Branches were unfurled and pine was sufficiently symmetric. Also a good start! The bottom of the trunk had not been shaped or shaved at all, which meant the tree would not even fit in the largest stand we own. This led to me spending an hour whittling the trunk down to size with my trusty Stanley knife, and to the lounge looking like Jepetto's workshop. That minor snafu negotiated, however, the tree stood handsomely in the lounge, adorned with mandatory baubles, star, lights and stealth candy. 2 weeks later, it has barely shed any needles. Overall another Xmas well catered for by the team at P&N; thanks all!”

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Posted 3 years ago

“I was delivered a Fraser Fir tree, which was not what I had ordered. It only became clear I'd been delivered the wrong tree after I had decorated it, and while I was offered a replacement I didn't have the inclination to strip the tree and decorate another one. The tree I did get was very dense, with tight angled branches which made it difficult to decorate. Despite keeping it in water and topping it up regularly, it shed a lot of needles and was close to bare in some parts by New Year.”

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Posted 3 years ago

“Great service! The two guys arrived as scheduled, phoned 15 mins before they arrived, tree removal was fast, efficient, and left no trace. Very polite, I’d recommend it to anyone who can’t face the nightmare of getting an old tree out of the house;)”

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Posted 3 years ago

“Great service and lovely tree”

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Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews