Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful tree, very polite and helpful installers.”

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Posted 1 year ago

“10/10 tree, service, the works.”

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Posted 1 year ago

“The tree we had last year was fab. However this year it never turned up. This is the second year I’ve ordered my Christmas. Last year was prefect however this year my trees was not delivered, no one called me to inform me, I called twice to find out what was happening and had two different replies and had to fight to get my delivery refund. I’ve singed asked for a full refund as I went out and got my tree. Read the small print - the policy with the courier is 3 attempts and does not include weekends! Ups were great last year, this year was tuffnels who are just rubbish. No reason for why my tree had never left the warehouse!”

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Posted 1 year ago

“Louisa from Pines and Needles is extremely helpful, informative and polite. Cannot recommend her enough.”

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Posted 1 year ago

“I wanted to thank, Rajan, he complaints manager. He corrected a problem for me without delay and made me feel happy that I had used Pines and Needles to purchase my beautiful Christmas tree”

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Posted 1 year ago

“Beautiful tree first time ordering online and todays delivery exceeded our expectations.”

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Posted 1 year ago

“None of my local garden centres had a Noble Fir tree, not even my go-to place for the past 20 years. Pines and Needles came to my rescue. What makes my decision to buy from them even better was the delivery! No wrestling the tree into my car.”

Pines and Needles 5 star review on 7th December 2022

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Posted 1 year ago

“Sebastian & Tania were great in helping me pick the right tree ! Super service very friendly .”

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Posted 1 year ago

“Ben and Dan at Ealing Common were great helping me pick two christmas trees this year. Fantastic service and very pleased with the help I received. Thank you!”

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Posted 1 year ago

“Bought 5ft tree from Richmond. Extremely friendly and helpful advice and service from Noah and Rahil. Thank you so much!”

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Posted 1 year ago

“Love my annual trip to Pines and Needles on Shirland road by 123 Cleaners. This year didn't disappoint with great cheer and service from Bobby, Joseph and friends! Highly recommend.”

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Posted 1 year ago

“Terrible customer service. Paid for an early delivery, it was late and the wrong tree arrived when it did come. They don't have the right tree in stock so they wasted our day knowing our tree would never come. We have to wait 14 days for the refund. We ordered this tree weeks ago and an email came only yesterday confirming the order. Never again.”

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Posted 1 year ago

“Ordered a tree to arrive on Friday and received the delivery confirmation Thursday evening but as it hadn’t arrived by late Friday afternoon, I called to check it was still coming to be informed that it was not. Had I not called to check, no one would have contacted us. We were then assured it would arrive today (Monday) and I would receive a call from the manager to confirm its arrival but having called to check it is definitely coming (having heard nothing from the manager) I have now been told it might not come. No idea when the tree we paid for months ago will now arrive and definitely won’t be using this company again and would not recommend to third parties.”

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Posted 1 year ago

“i paid for a 12 foot tree, yes its 12 feet high but so thin its awful I will never buy online again i have lost my trust”

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Posted 1 year ago

“We ordered our tree through Pines and Needles again this year because we had such a great experience last year - our tree was stunning and the service was excellent - truly 5 star with no complaints. However, this year I must say hasn’t been quite on par; our tree albeit a different type to last year, just doesn’t have the same wow factor as the one last year. But to be honest the main reason why could be that when it arrived not only did one of the big branches at the bottom snap off (and we’ve had to tape it together to keep the fullness down there) but the top of the tree was also snapped off and so we don’t have anywhere to put the star! Not quite what I was expecting, considering the price paid for the actual tree but more so for the delivery - which is where I presume this tree was damaged. Not ideal and not likely to use Pines and Needles again unfortunately.”

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Posted 1 year ago

“Hugo at Wimbledon Park was very helpful carrying our 8ft tree!”

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Posted 1 year ago

“Great friendly and proactive service from the team. The big fella Hugo Was a great help end to end ....witty Christmas cheer first thing in the morning. PQ”

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Posted 1 year ago

“Tree delivered on Dec 1 and it was pathetic. Totally unacceptable. How can they think anyone would be happy with that tree? Re-delivered another tree on Dec 3, significantly shorter, not at all acceptable either. Now I’ve wasted 2 days waiting for a tree and will need to go choose one myself and haul it home. Won’t be ordering again next year as you can’t count on getting a decent tree delivered.”

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Posted 1 year ago

“We purchased our 5ft Nordman Fir from the Richmond Outdoor store. Lucy, the manager, was great at not only helping us choose the right tree but she also allowed me to prepare the tree trunk to mount as soon as I got home. Pines and Needles has a great selection of tree types & sizes + lovely staff, I recommend them.”

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Posted 1 year ago

“The most wonderful Christmas tree buying experience!! Was served by the fabulous Fergal who was so helpful and answered all our questions! Very happy with our tree too :) Thankyou so much, MERRY CHRISTMAS X”

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Posted 1 year ago

Pines and Needles is rated 4.2 based on 2,481 reviews