Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“excellent as always”

Helpful Report

Posted 54 years ago

“delivery on time but tree not a patch on previous two years”

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Posted 54 years ago

“Tree was fantastic - hardly any prickly pines to pick up, lasted very well.”

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Posted 54 years ago

“Bit disappointed. Wreath was very tired, black holly leaves which fell off as it was taken out of the box and rest of greenery very dull and tired looking.\n\nTree great size but there was a branch that grew from almost the bottom of the tree which meant that the tree wouldn't go into our stand which can accommodate an 8ft tree. This meant that after lots of tussling we had to saw off the branch to get it into the stand. Therefore we missed out on the advantage of the fact that you'd supposedly sawn off a couple of inches the night before. It was extremely hard work and not at all what we wanted to have to do. Consequently the tree has a strange gap so that we had to turn it round to back but it could still be seen. This was the most we'd paid for our wreath and tree and the most work we had to do. Annoying. We just didn't have time in our schedule to contact you to ask for another. On a positive note your driver was great and the tree smells nice. The branch that we had to saw off was big enough for us to put into another stand and we decorated it! Don't think I'll be ordering again next year..... We had to do it this year as I've just recently been diagnosed with a hernia and my partner has just come out of hospital! Merry Christmas!”

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Posted 54 years ago

“The tree is exactly as described. The delivery was on time.”

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Posted 54 years ago

“i think you should send out a quick guide on how to maintain the Christmas tree. Our tree started to die before Christmas. we watered it regularly, so i'm not sure what else we could have to done preserve it longer.”

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Posted 54 years ago

“I ordered a 7ft tree and got a 6* one which was cut at an angle at the base, which made it awkward to balance in stand - not good this year.”

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Posted 54 years ago

“The person who actually brought the tree up the stairs was unhelpful, would not remove muddy boots and destroyed the carpet on 7 floors. The tree that arrived was falling apart and I asked him to take it away. I went down to the van and the driver was superb He immediately addressed my concerned. I could not fault him. I saw his helper put the discarded tree to one side. I assumed they would put it in the van. However, when I went out later he had dumped it in my neighbours porch and it is still there. I have taken photos of this and will report it to the council of westminster with the registration number of the van which I had taken note of. My daughters were watching and intact took a video of everything so we have that also. We will provide all this to the council on 16th December after 5pm unless this tree is picked up and disposed of properly tomorrow. \nThe driver I believe was unaware, his helper was was the person responsible. Millicent Stone”

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Posted 54 years ago

“lovely shaped tree!”

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Posted 54 years ago

“On the previous 2 occasions that I have purchased a 6' tree, I was overjoyed with the size of it. I believe the size has previously been stated to be between 6' and 7'. Unfortunately, I took the option of ordering exactly the same this year as my previous 2 purchases, but I am very, very disappointed with the size this time. It literally is barely 6'. Next year I shall buy locally, when I can be sure of what I am getting size wise.”

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Posted 54 years ago

“Delivered and collected on time, the use of blankets leaves the no mess from the beautiful tree that we received.”

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Posted 54 years ago

“couldn't ask for a nicer tree.”

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Posted 54 years ago

“I know it is a late reply but i am a busy individual ad that is why i used your service. The delivery, your staff and the quality of your tree were excellent. Just one point to make that you delivered a 5ft tree rather than a 6ft i paid for, i didn't bother telling you immediately because the tree was already up and decorated by the time i got home.”

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Posted 54 years ago

“The tree is beautiful and in great condition. The driver was friendly and helpful. Very happy, would use your service again.”

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Posted 54 years ago

“Efficient, friendly and thorough service. Thank you!”

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Posted 54 years ago

“My husband was there to receive the delivery and did comment that the driver wasn't the most careful with the tree.\n\nIt is a lovely tree so there's not really anything more to say other than thank you.”

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Posted 54 years ago

“Please call me for feedback on 07931 391 318 before 2pm today”

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Posted 54 years ago

“A really lovely tree. Perfect shape and dimensions”

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Posted 54 years ago

“Christmas tree very disappointing. Very straggly with ends of branches cut off and top of tree far too long and with Brocken branches. Worst Christmas tree I have had for Xmas. Won't be using your services again. I expect quality not substandard. \n\n”

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Posted 54 years ago

“Tree was lovely, as was last years (from you too), I have and will recommend you!”

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Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews