Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,482 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We just bought our Christmas tree at Fulham Broadway branch yesterday. Ricardo & Valdo were amazing, very friendly and very helpful when we were at the store and they made our experience very enjoyable. My husband and I are very delightful. Thank you so much”

Helpful Report

Posted 6 years ago

“We've been buying our tree from Pines & Needles in Wembley for 4 years now. This year we were beyond disappointed to find that three was full with mud all around. Upon installing it bits of mud kept falling off and the floor quickly became full of it. Husband and I have washed it for several hours and repeated the process next day to remove all dirt as it dried on and was left brown. It seems that the workers were careless in handling it and didn't consider the fact that the three ends up in someone's living room. Gutted as spent £56 on a 6 feet tree.”

Helpful Report

Posted 6 years ago

Dear Customer, Apologies for the muddy christmas tree. They are natural products brought down straight from the plantations and we do try and hose them down to prevent excess mud being taken home. We would like to offer you a replacement tree as an apology. Please email stores@pinesandneedles.com and someone speak to you further and arrange this for you.

Posted 6 years ago

“A big thank you to Julian from Camden Pines and Needles! He was very friendly and helpful. Great place :)”

Helpful Report

Posted 6 years ago

“I bought a tree from the Hampstead Heath branch where I found the service simply awful, we waited for around 10 minutes for 3 employees to assist just one customer, there was no requirement for this and it made my family and I wait an unnecessary amount of time. We spent in excess of £60 on a 6ft tree that sadly we threw away yesterday as it had died. Despite our best efforts to keep it alive it was simply a bad tree and shouldn’t have been sold. I have given the company the chance to avoid this review as I’ve reached out in writing but I’ve been ignored. We’re now off to buy another tree from a competitor and felt obliged to share this. A very unhappy customer.”

Helpful Report

Posted 6 years ago

Dear Customer, We are very sorry to hear that you are unhappy with our service. You spoke to our team yesterday who advised you that we would happily give you a replacement tree as per our guarantee and 10% off for 2018 as an apology. As our Christmas trees are a perishable item, every tree is unique in every way and unfortunately there is no way we can guarantee survival in another environment especially when they are no longer in our care but we can replace it for you. We are sorry that our policy was not to your satisfaction and you chose to go elsewhere. We will take on board your review to improve our services for 2018.

Posted 6 years ago

“Good tree, Ciprian was very helpful.”

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Posted 6 years ago

“Superb service from Jacob and especially Julian at Camden Pines and needles! Ill definitely return next year. Highly recommended, my spruce smells incredible :)”

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Posted 6 years ago

“Bilal kindly helped us choose the perfect tree for our house, and carried it to the car. He was very charming and friendly and gave aftercare advice too. Please come back to Wandsworth next year!”

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Posted 6 years ago

“Amazing Christmas decorations and perfect customer service!!!”

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Posted 6 years ago

“Very good service and selection of trees and accessories. Very helpful.”

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Posted 6 years ago

“Ciprian is absolutely INCREDIBLE! So helpful and friendly, an absolute pleasure. Thank you so much!”

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Posted 6 years ago

“I bought a tree from Rachel and Rumaisa they are both very friendly and we love our tree it was very fresh and I will definitely buy my tree from here in the next year as well”

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Posted 6 years ago

“Ciprian was really helpful, would recommend!”

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Posted 6 years ago

“Ciprian was really cheerful and helpful! He let us test out so many trees even though it was freezing! Will recommend to my friends who live nearby!!”

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Posted 6 years ago

“Ciprian was very helpful-great service! Thanks!”

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Posted 6 years ago

“Bilal and Rio were amazing! So friendly and helpful on such a cold and snowy day - they even gave us a stand for our tree and a mini tree for my daughter - we will definitely be back next year! Thank you.”

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(Stoke Newington N16 7UE) - Posted 6 years ago

“I bought a tree from Rachel and Rumaisa they are both very friendly and we love our tree it was very fresh and I will definitely buy my tree from here in the next year as well”

Helpful Report

Posted 6 years ago

“The guys in Chiswick couldn’t have been more helpful - a very pleasant buying experience and quick delivery of our beautiful Scottish Christmas Tree - thank you!”

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Posted 6 years ago

“Thank you Carlos and Joseph at the Battersea Park store, they were very friendly and helpful when we were at the store and with their advice we managed to get the perfect tree for our house.”

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Posted 6 years ago

“Great service, very happy with the three”

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(Beckenham Green BR3 1BL) - Posted 6 years ago

“Hello! I just wanted to say we bought our tree from your place at Victoria park and we are thoroughly delighted. However the experience was made really special by the lovely guy that served us. I believe his name was Tafari. He was very sweet and helpful and made the whole experience more fun and easy. I think it’s important to get in touch about the good stuff as well as the bad, especially this time of year!”

Helpful Report

Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,482 reviews