Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,482 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Really great service at the Wandsworth branch. Tom was very helpful and patient while I looked for the perfect tree. Lovely trees too”

Helpful Report

Posted 5 years ago

“4 stars for the Ealing Broadway team !! Robert and the these were lovely and so helpful. Online team were rude and not helpful at all as I had a discount with Perkbox and was told misinformation from the online team hence the 4 stars. Go directly to the store at Ealing !! 👍👍👍🤩”

Helpful Report

Posted 5 years ago

“Jeremy at Battersea Park went out of his way to help us. He helped us to get our large tree in to our small mini and was very patient . Overall an excellent Christmas tree buying experience.”

Helpful Report

Posted 5 years ago

“Pines and Needles do not use their own vehicles to make deliveries so they are not in control of the time and day your tree will be delivered on. I booked weeks in advance and paid extra for a guaranteed delivery before midday but no tree was delivered. I am being told now (after several calls) that I can expect delivery 3 days after the date I booked and paid for. Don't be fooled by how easy it is to book and pay for this online. The process of getting the tree delivered is just a huge headache and one that Pines and Needles have no ability to resolve for you.”

Helpful Report

Posted 5 years ago

Dear Customer, Thank you for your review. Please can you email marketing@pinesandneedles.com to give us more information about your order and delivery. We will look into this as soon as possible as our aim is to ensure all our customers are happy.

Posted 5 years ago

“Got a great tree and great service for my wife and kids buying our Xmas tree from Jackson in Chiswick Jamie”

Helpful Report

Posted 5 years ago

“I had a delightful experience today at the Clissard Park branch, your friendly staff were very attentive and playful with the kids. It made the whole event very easy for me, especially Joshua who kindly carried the tree to my car and entertained the kids while I paid. Thank you, N.”

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Posted 5 years ago

“Fantastic service. We had 3 tress 1 for our office and 2 for my home. All of them beautiful. The team in Camden where super friendly and helpful and the whole process was so easy. Very happy thanks so much guys!!”

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Posted 5 years ago

“Amazing trees and great customer experience! A special thank you to Malakai (Fulham Broadway) who was extremely helpful and attentive!”

Helpful Report

Posted 5 years ago

“Every year I get my tree from Pines and Needles. This year, Tom at Kenwood House was brilliant! Helped me select my tree and had me on my way home to decorate it quickly!”

Helpful Report

Posted 5 years ago

“PLEASE STAY AWAY !!! I have never dealt with such disgusting customer service or lack of in my life ! We had been a loyal customer up until now but I don't think that means anything to them. Incompetent staff who cannot process orders leaving a loyal business without a tree & with no acceptance of responsibility for their mistake. Luckily i found somewhere else who was able to accommodate us who were much nicer & cheaper than the over priced trees from P&N that die within a week ! Suggestion- staff training”

Helpful Report

Posted 5 years ago

Dear Customer, We are sorry to hear of your experience. We want to hear more about your order this year so that we can look into this for you. Our aim is ensure all our customers have the best product and service. Please email marketing@pinesandneedles.com and let us know more.

Posted 5 years ago

“Malakai at Fulham Broadway was very helpful, always smiling and explaining to us the differences and benefits of each tree! Great customer service. Thank you! Konstantinos”

Helpful Report

Posted 5 years ago

“Allan from Pines & Needles gave us excellent customer service and meant that we will continue using Pines & Needles in the future, merry Xmas !!!!”

Helpful Report

Posted 5 years ago

“Friendly and fast service. Great help from their customer service team - I dealt with Apilan, who kindly ensured that our order was able to be delivered during a limited time frame. Looking forward to receiving the tree now!”

Helpful Report

Posted 5 years ago

“Needed an early Christmas tree and Paddy(?) at the Upper Holloway site led us to our dream tree. Super friendly and helpful, he even helped us with our base before we left. Feeling extra festive now!”

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Posted 5 years ago

“From the off Tom in his kilt was cheerful and helpful and despite running low on stock as Monday morning he found me the perfect tree! Helped load it into the car and all done in double quick time! Thanks Tom!”

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Posted 5 years ago

“Greg was really helpful! We are so happy with our tree and the price!”

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Posted 5 years ago

“Very helpful staff - thank you Nick for all your help today :)”

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Posted 5 years ago

“Jackson helped us to choose a Christmas tree, I believe it’s the most beautiful tree we ever had. Big thanks and Marry Christmas.”

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Posted 6 years ago

“I bought 2 Christmas trees today. Excellent and professional service .Recardo was very helpful and I liked how passionate and supportive he is towards autistic children.”

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Posted 6 years ago

“David and Juan were terrific. They helped saw the tree and gave the kids a handful of candy which they loved. Very good service”

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Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,482 reviews