Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The Tree is not as full or tall as last year which is a bit disappointing seeing as we placed the same order.\nThe delivery guys were fab!”

Helpful Report

Posted 54 years ago

“Tree not good - non drop was all over the floor and was dead after weeks !!”

Helpful Report

Posted 54 years ago

“Hi there,\n\nSo we are beyond happy with our tree, it is truly gorgeous and full! My house smells and looks exactly how a imagined for this year Christmas :) \nThe delivery was fine a bit late but ok, I know you say it's until 10pm.\nBut I am a bit worried that the tree will not last at least until the first week of January, because it is already loosing needles a bit, and it was supposed to be non drop tree which honestly I don't think exists, but anyway can you give me some tips how to take \ncare of?? I would be sad, we really love it! \n\nBut all in all I will definitely order again next year!\n\nRegards, \n\nNikola”

Helpful Report

Posted 54 years ago

“the guys were fine but unfortunately the tree was not- Fingers crossed for 3rd time lucky!! Please make sure it'a a Gorgeous Tree- that can be set up - and be study in the stand- as the one which came today- was curved/bulbous on one side of the trunk- so that we weren't able to secure it safely :( Thank you!”

Helpful Report

Posted 54 years ago

“great- Finally - sweet tree, no probs- Yay! third time lucky! see you next year... Thanks for getting it right.”

Helpful Report

Posted 54 years ago

“the two of them were really nice, friendly, knowledgeable and helpful- they are my favourite deliverers this year! They didn't have very good trees though- so we chose the better of the 2 they did have- a bit sparse really, sadly- But - at least it is not dead like my last one! it's alive and well- so Thank goodness for that! See you next year, with a very FAB FRESH Complimentary tree!\nHappy Holidays, Nikki”

Helpful Report

Posted 54 years ago

“1) he didn't ring me\n2) the mini tree's container was cracked and covered in dirt- but he still handed it to me like that\n3) the mini tree's needles are all falling off\n4) the Nordman was totally wonky and not nice as all- Very disappointing. \nThe only redeeming thing is they took it away- and your offices have promised a Beautiful tree to be delivered in it's place tomo... Fingers crossed!”

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Posted 54 years ago

“Excellent service.”

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Posted 54 years ago

“The tree is covered in mud and, although it is technically 10 foot, the bulk of the tree is more like 7 foot with a very long top, so I was very disappointed with it. The trunk is also extremely crooked. I would not have chosen this tree myself, but I understand that it is difficult if you delegate choice to someone else. In future, you should make sure the trees are not covered in mud.”

Helpful Report

Posted 54 years ago

“All good, very pleasant and helpful driver.\nThanks so much.\nTree is perfect\nHappy Christmas to all the P & N”

Helpful Report

Posted 54 years ago

“Good shape, glossy, the best tree I've had in years”

Helpful Report

Posted 54 years ago

“The tree is nicely shaped and as ordered. A little more left on the trunk would help with fitting it in an existing stand”

Helpful Report

Posted 54 years ago

“although the lights you delivered didn't work and I never received the free mistletoe, the service to put it right was very good.”

Helpful Report

Posted 54 years ago

“Overall, excellent and quick service. Really good! The only downside was the mess left in the communal hallways afterwards. There were a LOT of needles on the floor. Maybe a little sweep on the way out would have been good. Anyway, I'd definitely use you guys again. The tree is beautiful. Thanks”

Helpful Report

Posted 54 years ago

“The tree itself has a lot of brown and dried branches, looks like the last of season. \n\nThe trunk was, quote from customer services after seeing a photo I sent, "unusually larger than normal, that's probably why it doesn't fit in your stand"\n\nThe delivery men made sarcastic comments because the tree was to be delivered up to the top floor with no lift, saying "we love to walk up stairs with a big tree, we wish we could do this all year round", and "flats without a lift are the best, all this hard work, we love it" said in a very sarcastic manner. Then proceeded to wait for a tip after dumping it on the floor.\n\nMy husband had to hack off the bottom of the tree in order for it to fit our stand, as no one was able to help before Sunday and we didn't want a dying tree left in our lounge. \n\nAll in all, a very disappointing service this year. \n\nSorry for the negative feedback, my main concern was the professionalism from the drivers.\n\n\n\n”

Helpful Report

Posted 54 years ago

“Charlotte was fantastic, very reactive and efficient at a very busy time. All items exactly as expected, excellent value to liven up our Christmas”

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Posted 54 years ago

“Delivery didn't happen on the day planned”

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Posted 54 years ago

“Not quite 7ft but a great shape tree...so still happy.”

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Posted 54 years ago

“Tree in a perfect condition. Very nice delivery man. \nI will certainly buy next year with you and I definitively recommend your services to my friends”

Helpful Report

Posted 54 years ago

“The tree is beautiful and the delivery was made earlier than I was told (which suited me) but the drivers had no scissors and left the floor is quite a mess. In previous years they have cleaned up and for the price I would expect them to at least offer (and not swear whilst putting up the tree).”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews