Pines and Needles have a Customer Happiness Grade of B-. Customers love their delivery and customer service but are unhappy with their refunds.
“
Fair price for a very nice tree and delivery to my door which was what I wanted. I will use again.
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- Robert N
“
My daughter picked up a Christmas tree on Christmas Eve from Pines and Needles in Ealing Broadway at an excellent price but unfortunately did not think ( as they do) to pick up a stand. Try put up a tree without one! Thankfully when we went back Kedar very kindly helped us out. Thank you very much Kedar. Excellent customer service.
”
- Bina
“
reasonable price for removing my 6ft Christmas tree. I booked a collection from my garden gate and it was taken with no fuss on the day we arranged. I did not even hear them taking it. Elka Carr
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- Elka C
“
Pines and Needles have supplied our family with trees for some years. The trees have consistently been of great quality. The delivery, set up and collection have worked perfectly and their customer service team are top quality. They respond to questions very promptly and deal with any issues. I have no hesitation in recommending a very good company.
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- Alan K
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Delivery has been completely reliable too.
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- Emily
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I’ve bought my tree from Pines and Needles for several years and I’m always happy with the freshness, shape and longevity of the trees. Delivery from Pines and Needles is the official start of Christmas in our house.
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- Jennifer P
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Terrible tree. Had to ask for a refund. I did not accept the tree when it was delivered. And I tried to ask for a refund. Trying to talk to Simone on the phone was almost impossible. I will never use this company again. I am still waiting for my refund.
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- Saskia R
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Stayed inside from 3-10pm missing a client dinner waiting for the tree with NO DELIVERY!! I was given NO updated delivery after many attempts and suddenly it was delivered the following night and DUMPED onto the pavement outside our house when noone was home! The public had to walk around the tree as it was dumped! I chased them up saying it was a health hazard leaving a tree when noone was home, they then collected it past 11pm ( we were out- a neighbour informed us) I WASTED days and HOURS trying to get a refund!! Apparently and suddenly "nobody" could find my payment details! although money was taken straight out of my account on the day I purchased.
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- Heidi M
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And will be reverse charging the payment with my bank as they are clearly too incompetent to process a refund.
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- Stef
“
Pines and Needles have supplied our family with trees for some years. The trees have consistently been of great quality. The delivery, set up and collection have worked perfectly and their customer service team are top quality. They respond to questions very promptly and deal with any issues. I have no hesitation in recommending a very good company.
”
- Alan K
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I have not yet received my order but I’m sure it will as beautiful as it looks! Just wanted to say that the communication and service from this company has been amazing, having gone above and beyond to promptly sort out my query. Wouldn’t hesitate to buy from them again!
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- Christine S
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Not only are the trees excellent (great shape and minimal shedding from our Nordman fir), but the customer service is outstanding.
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- Emily
