Pines and Needles have a Customer Happiness Grade of B-. Customers love their prices and customer service but are unhappy with their refunds.
“
I highly recommend the Pines and Needles my tree was really fresh and beautiful and the delivery was great and a good price too it's all worth it
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- Bernadette
“
Fair price for a very nice tree and delivery to my door which was what I wanted. I will use again.
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- Robert N
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My daughter picked up a Christmas tree on Christmas Eve from Pines and Needles in Ealing Broadway at an excellent price but unfortunately did not think ( as they do) to pick up a stand. Try put up a tree without one! Thankfully when we went back Kedar very kindly helped us out. Thank you very much Kedar. Excellent customer service.
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- Bina
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I couldn’t be happier with our Pines and Needles tree! Our 12 footer looks incredible in our foyer. The team from P&N were super slick in arranging a convenient delivery time and the install was slick and professional. Thank you, hope to have a P&N tree next year!
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- Matt
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Great company to purchase your Christmas tree's from, really attentive customer service that respond quickly and try to resolve any issues.
Delivery was positive as well, notified when tree was on the way and driver called upon arrival so overall very impressed.
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- Mark
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Delivery was excellent, the guys arrived on time and were really helpful.
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- Nicky
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Terrible tree. Had to ask for a refund. I did not accept the tree when it was delivered. And I tried to ask for a refund. Trying to talk to Simone on the phone was almost impossible. I will never use this company again. I am still waiting for my refund.
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- Saskia R
“
Stayed inside from 3-10pm missing a client dinner waiting for the tree with NO DELIVERY!! I was given NO updated delivery after many attempts and suddenly it was delivered the following night and DUMPED onto the pavement outside our house when noone was home! The public had to walk around the tree as it was dumped! I chased them up saying it was a health hazard leaving a tree when noone was home, they then collected it past 11pm ( we were out- a neighbour informed us) I WASTED days and HOURS trying to get a refund!! Apparently and suddenly "nobody" could find my payment details! although money was taken straight out of my account on the day I purchased.
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- Heidi M
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And will be reverse charging the payment with my bank as they are clearly too incompetent to process a refund.
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- Stef
“
We're so thrilled to have Pines & Needles' beautiful tree 'Decking our Hall' at The Exchange this Christmas! Great quality tree and great service from the team. Highly recommended."
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- Heather T
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Perfect Service! Jennifer was very helpful with the Christmas tree donation for our organisation and all of our Service Users were very happy to have a real tree this year!
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- Natasha
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Fabulous courteous service and a team that tidy up after themselves. I love seeing the lovely tree in the hallway when I walk past it each morning and evening.
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- Sue H
