Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“very very good thanks very much”

Helpful Report

Posted 54 years ago

“As I just explained to Dominic, one of your management team, your delivery team completely ignored my clear, easily understood instructions. Even worse, the gentleman I spoke to also swore and yelled at me when I called to find out where the tree he'd promised me was, three hours after his first call to inform me they were on their way. Explaining I'd be making a complaint, I hung up to collect the tree from my concierge in the lobby where it had been for three hours while I pointlessly waited upstairs in my flat for my door-phone to ring. While carrying the tree up myself, the same gentleman called back and left an apologetic message telling me they were returning to bring the tree upstairs?!?! I called back immediately but the phone went to voice-mail so I left a message requesting he did not return, explaining I'd now done this myself. I also sent a text explaining this and the fact I did not appreciate being yelled and sworn at by someone I'd paid for a not inexpensive service. Despite these clear instructions, I was then interrupted nearly three hours later by the constant ringing of my door-phone. Realizing who it was I ignored this, but after it was repeatedly rung for nearly three minutes I lost patience, answered it, told your driver to go away and hung up. Two hours later I received a text apologizing he had "just seen" my message, something I find hard to believe if he used the same phone for any other deliveries. \nI've used your service for two or three years prior to this one and until now, was always prepared to pay the extra money your trees cost for the convenience and lack of fuss. The amount of extra time and stress I experienced yesterday and even today with the time needed to explain this farce, negates that entirely. I seriously doubt I will be using it again.”

Helpful Report

Posted 54 years ago

“Delivery was a day early but tree fine and what we expected. Only comment is that it would have been good to know we needed a saw”

Helpful Report

Posted 54 years ago

“Ordering was very easy and quick.\n\nThe tree is perfect. Really bushy and well shaped-the best which I have ever seen.\n\nThe delivery team were very helpful and efficient.\n\nSo all perfect.\nMany thanks and see you next year!”

Helpful Report

Posted 54 years ago

“excellent tree and shape”

Helpful Report

Posted 54 years ago

“excellent, very impressed, fresh tree with great shape”

Helpful Report

Posted 54 years ago

“Tree was so scrawny and dry, including a broken 1ft long tip together with several broken branches that I went to a local lot around the corner and bought a much better one for £35. I ordered the 400 light battery operated colored lights and instead got 600 battery operated white lights. Your driver yanked the tree out of his truck and threw it on the ground before picking it up for delivery and was not particularly courteous or friendly in his manner. I was in the middle of dealing w removers inside the house and could not inspect the tree until Christmas Eve. Otherwise I never would have accepted it. As it is, it is \nsitting on our terrace waiting to be recycled. Photos of the tree and the broken tip are available if you need to see them. Hard to believe you would call this a 7 ft tree of good quality and freshness. Under the circumstances, I'd like my money refunded. I only ordered from you on a friend's recommendation as we were pressed for time with the removers”

Helpful Report

Posted 54 years ago

“Tree is a bit disappointing 2 years running now.”

Helpful Report

Posted 54 years ago

“Nice guys - on time, professional, friendly, thorough. \nThe tree is beautiful. Perfect on all fronts. Thank you very much, so pleased!\n”

Helpful Report

Posted 54 years ago

“The size of the tree is excellent, however slightly put off by about 5 broken branches. Will suffice and was a pain free delivery.”

Helpful Report

Posted 54 years ago

“The tree was meant to be delivered between 8am and 1pm - a service we paid more for. I had to call the driver to see where he was at 115pm. It didn't arrive until 3ish - but I couldn't get back for the arrival so I agreed to it being left outside thus not having anyone to help put it up. The driver seemed to have had to many trees to deliver within the allotted time. The tree stand was/is useless and I am very upset that we paid for a service that we didn't get and that the tree stand is unsatisfactory. I would like to have my money refunded for these things. I also think that you shouldn't advertise services that you cannot deliver on!\n”

Helpful Report

Posted 54 years ago

“He was late and we only found out that he was going to be by phoning to check. No contact from him at all.”

Helpful Report

Posted 54 years ago

“The tree is very disappointing. I've had trees from you for several years, and they have been full, densely branched trees. This year's tree is scrawny, with a maximum width of less than 3 fee, many foreshortened branches, and nearly 2 feet of a single centre branch at the top; which feels like a cheat because the meagre fullness was less than 5 feet high. I supposed it might have something to do with the weather the last few years, but this is not a tree I would have sold. I would have waited another couple of years for it to fill out. Very disappointing.”

Helpful Report

Posted 54 years ago

“We were very happy and pleased with the Christmas tree last year. This year the tree is a spindly at the top and one sided.\nI am not sure if I can persuade my partner to buy 'unseen' again next year.”

Helpful Report

Posted 54 years ago

“Very helpful”

Helpful Report

Posted 54 years ago

“Tree branches started drooping quite early on even though tree was frequently watered. What was worse is that about 100 small dying spiders have fallen from the tree over the last couple of days. It's really creepy and can't wait to get rid of it. Unfortunately will have to buy from elsewhere next year :(”

Helpful Report

Posted 54 years ago

“The delivery service was excellent am really disappointed with the product. The driver did ask if I wanted to unwrap and inspect it as it looked a bit skinny but I had a tree before from the company which I was very pleased with so thought it was going to be of the same calibre. It is the worst shaped tree I have ever seen. The top was missing and wrapped up inside were branches broken off. It looks like a misshapen branch of another bigger tree. The kids asked where the rest of it was! It is very skinny with barely any branches and wonky. Not sure that I'll be using the company again.”

Helpful Report

Posted 54 years ago

“Brilliant”

Helpful Report

Posted 54 years ago

“Efficient service and cheerful deliverer\nTree looks great and the free mini one is sweet! On the table as centrepiece!”

Helpful Report

Posted 54 years ago

“Hi, thanks for the delivery on the day agreed. A bit unhappy cos I was in waiting for the delivery, and then I discovered that it had been delivered out the front of the house with no ring on the door bell so we didn't know it was there or how long it had been there. No opportunity to unwrap it and see if it was okay. Still haven't unwrapped it yet - so I don't know if it is okay or not. The lower branches will need trimming first so we can fit it in our stand. The annual putting up the christmas tree argument is part of the seasonal festivities. \n\nAnyway, you did ask.”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews