Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Fabulous service from the lads in festive kilts. Special thanks to Ryan at the Notting Hill branch for his patience - great advice on height and shape. Brilliant service carrying the tree to and reconfiguring the car...and the tree is great...will be back next year😊🎄”

Helpful Report

Posted 3 years ago

“Ilyan served me today at ealing broadway he was lovely and helped me get the best tree”

Helpful Report

Posted 3 years ago

“Bought a tree at Ealing Broadway today, served by Ilyan he was wonderful and made sure we got the perfect tree!!”

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Posted 3 years ago

“Purchased a set of lights today at Ealing Broadway - Ilyan was so friendly and helped me pick between the colors.”

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Posted 3 years ago

“Unfortunately extremely disappointed with the product. Our first time using pines and needles and we ordered 2 trees and some lights. One of the trees we ordered was great, the other not so much - it was very uneven and not what you expect for a tree that cost more than £100. The lights we ordered we shocking. They stay on for about 5 seconds and then flicker off. There must be a faulty wire. Even on the settings for flickering the lights just cut out every 5-10 seconds. We informed them of the issues and we still haven’t had a response be that was more than 24 hours ago. Avoid and pick up your own tree - we certainly will never use them again.”

Helpful Report

Posted 3 years ago

“Festive and friendly service from Dimo who helped me find the perfect little tree for our first Christmas in London! Thank you.”

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Posted 3 years ago

“Amazing service from Levi at Kenwood house. Top job. He made my boy’s Christmas”

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Posted 3 years ago

“Found a beautiful tree, it looks so good in our home and the kids love it. Thank you so much to Dimo for involving the kids in finding the tree - absolutely great service and festive cheer in this cold weather.”

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Posted 3 years ago

“Alex was great in helping us get our tree! We got a 6ft tree which we love thanks to him!!”

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Posted 3 years ago

“Fantastic, friendly service at Pines and Needles, Kingston - the team helped me find just the right shape/size tree I was looking for as well as a new stand and wreath - then kindly lifted it into the car for me- thank you!”

Helpful Report

Posted 3 years ago

“Good shaped tree. However, if you're going to sell them caked in mud, can I suggest they are properly washed down first? Just spent 45 minutes tenderly wiping down each branch with a whole roll of kitchen tissue...”

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Posted 3 years ago

“We are super happy with our tree. Alex at St Mary’s Church N16, was incredibly patient and helpful. Great customer approach - didn’t rush us and made the whole experience great. We have been getting our tree from Pines and Needles for a few years and have always been happy. Thanks Alex. Maggie”

Helpful Report

Posted 3 years ago

“I just purchased a beautiful Xmas tree from 'Pines and Needles' with the help of Queenie, an intelligent, focused and beautiful customer service representative with great people skills who I am sure will go very far in life. She was incredibly helpful in picking out the best tree for me while making enjoyable and compassionate small talk. Lovely and professional service all-round. Thank you so much and Merry Xmas to you. xXx”

Helpful Report

Posted 3 years ago

“It was our first year buying tree since deciding to stay in the UK this year and we were so impressed with the selection even though the trees were a little more expensive than we would of hoped for. A big thank you to DImo for the amazing service and for helping carry our tree all the way to our car.”

Helpful Report

Posted 3 years ago

“Thank you to the staff at the Maida Vale Pines and Needles store who kindly provided 20% discount on a 7ft Christmas tree for the newly built Beachcroft House on Shirland Road for the elderly with Dementia. Your support in bringing some joy in these difficult times has been much appreciated”

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Posted 3 years ago

“Thank you so much to Oskars (the taller one) for rooting around among all the Christmas trees to find us the most beautiful tree. Just like Harry Potter getting his wand!!!”

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Posted 3 years ago

“Best purchase of Christmas, and the best tree we’ve ever had. Was a little apprehensive with it being delivered, but needn’t have worried. So happy with the quality and worth every penny. Thank you so much, Pines and Needles.”

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Posted 3 years ago

“Excellent service, well lighted, decorated and very good cheer . Much appreciated.”

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Posted 3 years ago

“We picked up a beautiful tree from the Chiswick outdoors store and thanks to Dexter, who swung the 6 foot on to his shoulder and carried it to our new home, the kids got to decorate it instantly. Amazing service. Thank you!”

Helpful Report

Posted 3 years ago

“Thank you Sarah and Kaya at Pines and Needles in Crystal Palace. Not only did I choose a beautiful tree, but they went out of their way helping me get it back home. Amazing service!”

Helpful Report

Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews