Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Love pines and needles. The trees are amongst the most beautiful I have ever seen. Well done!”

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Posted 11 years ago

“MARTIN WAS SO POLITE AND HELPFUL AND CALLED 20 MINS BEFORE DELIVERY.”

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Posted 11 years ago

“perfect!!!good timing,very helpful,amazing products!”

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Posted 11 years ago

“Perfect!”

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Posted 11 years ago

“very good service indeed!\nTree came as you said:Between 9am and 5pm. Was in great condition. smells wonderful and is beautiful. THANK YOU”

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Posted 11 years ago

“Whilst the tree is beautiful and it was super easy to organise delivery, the decorations didn't arrive and the lights have already blown a fuse. So overall it was a little disappointing.\n”

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Posted 11 years ago

“Great service, courteous, on time and to the door”

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Posted 11 years ago

“Great service, arrived ahead of time, which really helped. Lovely tree this year (think it's the best we've had)”

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Posted 11 years ago

“Fantastic service! Easy to order (and I love the fact that the choice is simple). The tree itself is awesome. Much better quality for the money than the trees you buy at markets etc. in London. We're coming back every year.”

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Posted 11 years ago

“Unfortunately delivery was 2 hours late. Sango did call at 1pm to say he was on his way with the tree but didn't arrive until closer to 3pm. Deliver was expected between 8am - 1pm. Appreciate it's a busy time of year and traffic can be a problem.”

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Posted 11 years ago

“Our tree never arrived Sat and I left a voicemail with Dravko the driver Sunday am but never heard back. Could we please re arrange delivery for Monday 9th please? Thank you, Monica +07920274850”

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Posted 11 years ago

“Having (1) delivered us a dead tree, which we rejected, (2) missed the time slot during which you agreed to deliver a replacement, your team then arrived with a tree that was 2ft smaller than agreed, and it also appears to be half dead. I am happy to terminate the contract, return the tree and take a full refund. Please call me tomorrow to arrange. 0779 4349179.”

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Posted 11 years ago

“I was disapppointed as I ordered 2 bunches of holly but was given 2 sprigs.I told the driver but he was only able to give me another sprig & a bunch of mistletoe.”

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Posted 11 years ago

“I called last week to see if date could be change and was informed it couldn't but what they could do was to get the driver to call 20 minutes before hand. I said ok that should be fine. We had not heard and we had to pop out and took phone with us a little worried we left a note on the door just in case and asked if he could leave outside if out. And of course we was only out for a little while and the tree arrived. The tree was left outside but not put up as requested, please can you inform as to why as we paid the extra for this.\nRegards\nDawn”

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Posted 11 years ago

“appalling - the tree was damaged - the office and the driver gave conflicting stories - I want a complete refund”

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Posted 11 years ago

“You delivered a half dead tree yesterday that we sent back. Today you have not turned up and your employee is not answering his phone.”

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Posted 11 years ago

“We are very disappointed. \nWhat we received is an absolutely horrible tree: \n- half of it is covered in mud\n- upper half has no brunches almost at all\n- half of lower half is missing\n- it is supposed to be a non-drop tree (I know what that means from my childhood, and I can confirm this is not one...)\nReally miserable experience so far. \nNo disrespect to the staff, but the guy bringing the tree spoke absolutely ZERO English and wasn't even able to answer the simplest question ("what type of tree this is?" answer: "5 ft".....)”

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Posted 11 years ago

“Not happy with my tree at all. It has a double trunk and doesn't fit holder as it is too wide. It is impossible to get it straight. Can I exchange it for another one? I am really disappointed.”

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Posted 11 years ago

“Very late (21.20) delivery with no call at any time to let us when the delivery would be -- just showed up and knocked on the door. Tree itself was unsatisfactory -- lower branches on one side all broken and quite asymmetrical (tree was also full of dirty straw but that, unlike broken branches, I could fix). Driver had no extra trees so sent tree away with him with instructions to replace it.”

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Posted 11 years ago

“Fresh tree with soft needles, however for a non drop tree I am not impressed. Expected mess setting up this tree but as soon as you touch it loads drop. Fed up hoovering today 4 flights of stairs (not your fault) and front room 3 times during set up. If this is a non drop tree would hate to see a normal one. Considering artificial tree next year because if the mess”

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Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews