Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I was genuinely impressed for the second year running. We ended up with a magnificent tree that lasted tremendously well. \n\nWe named the tree 'Perfecto' as it was so good. \n\nAbdullah acknowledged the problem without any fuss on the first tree. The lady who I then spoke to on the phone was responsive and understanding. Mike then bought us Perfecto.\n\nThank you, Pines and Needles. It is a big ground floor bay window the tree has to fill and you provided us with a great tree and great service this year.”

Helpful Report

Posted 10 years ago

“I last ordered a tree from you 8 years ago. The lovely potted tree lasted EIGHT Christmases. If it hadn't dried out while we were on holiday this year it may well have lasted a ninth. Will definitely be be ordering my replacement tree this year from you.”

Helpful Report

Posted 10 years ago

“I ordered my tree yesterday as I wanted the option of a decoration service. \n\nI live in St Albans and there is a pines & needles \nlocal store who deliver trees for £15:00.\n\nI live just out side the M25 not far from Watford which is within the M25.\n\nI am really disappointed that I have to pay such a high premium as the delivery and decoration Service come to £160:00. \n\nI rang yesterday and spoke to Bunty who is a great sales person & he did explain why.\n\nFrom a customer service point your spot on however I am not happy that I had to pay so much as being just out of the M25. \n\nGoing forwards for this reason I will have to buy the tree locally & do my own decorations.\n\nBest regards \n\nKelly”

Helpful Report

Posted 10 years ago

“Brilliant tree - my wife says the best we have ever had - shape, density, everything! Able to choose delivery date to suit and dropped off when promised, thank you.”

Helpful Report

Posted 10 years ago

“really happy with the tree and service. Thank you pines & needles....see you next year!”

Helpful Report

Posted 10 years ago

“The delivery itself was great. \n\nHowever, I must say that I am overall disappointed with the quality of the tree I received. It was already quite dry when delivered, and not very fragrant at all. It barely made it until Christmas! The only reason i did not ask for a replacememnt was because we had already put all of the ornaments on.”

Helpful Report

Posted 10 years ago

“the tree was completely infested with spiders which hatched all over the living room. not festive. when i emailed to complain i got no response whatsoever. i was also supposed to get a tenner back because (before the spiders hatched) I passed on the details of your company to a friend who bought his tree from you too. that ten quid never materialised. all in all I'm really fed up. terrible service. crap product. It's no way to run a business.”

Helpful Report

Posted 10 years ago

“for the last few years the trees are getting worse and worse; last year my 7ft tree had a top spike of about 2 feet so in effect it was a 5ft tree. I complained and this year I got a free 7ft tree; it was indeed 7ft but it was very skinny with very sparse and spindly branches. Not very happy l and will have to think twice abut ordering a tree from you again - after about 6 years of loyalty, I'm not happy with the service provided. Sorry :(ch”

Helpful Report

Posted 10 years ago

“I was slightly worried before receiving the tree as last year the tree seemed shorter than usual and I wondered if your standard was slipping a bit. But to my relief and my son's great delight this year's tree was magnificent!\nWe were very happy.”

Helpful Report

Posted 10 years ago

“Instruction to leave at doorstep not received by local courier, hence tree delayed by 24 hours, then delivered on the day of the gales. Once tree was unwrapped the following day top of tree was broken off, and tree was starved of water, so started dropping needles all too soon.”

Helpful Report

Posted 10 years ago

“This was our first Christmas in London and with that, our first tree delivery. This tree was beautiful! Tall, full, lush and smelled wonderful! Several friends and family from out of the country and locally commented on just how gorgeous the tree was, will definitely buy through Pines and Needles again next year!”

Helpful Report

Posted 10 years ago

“i am seriously shocked by the level of service which was provided for the amount of 30 pounds.the tree was taken away but that was it! there was no cleaning up of the mess at all! our hallway the elevator, entrance hall and even the street are covered in tree branches and needles and your service men are nowhere seen. they left and neglected the complete chaos they created. i took pictures of the state our house was in after your visit and i will send them on to you. i am requesting a full refund of the amount charged as you havenot provided the service i paid for.”

Helpful Report

Posted 10 years ago

“Thank you so very much for the replacement and additional icicles you sent. They are wonderful and it was very kind of you to add the extras. Happy new year!\n\nKay Coulton”

Helpful Report

Posted 10 years ago

“The tree this year was not very full the top 50 cm. Much nicer tree last year. Otherwise happy with service.”

Helpful Report

Posted 10 years ago

“I had to change the delivery date and I got an almost immediate reponse to my request - v helpful at a stressful time of year!”

Helpful Report

Posted 10 years ago

“Delivery and decoration great, less happy with collection. Took ages with one man and you should provide both steps for a big tree and your own Henry vacuum - ideas for next year?”

Helpful Report

Posted 10 years ago

“perfect service”

Helpful Report

Posted 10 years ago

“The arrival and erection of the tree was done quickly and efficiently. The removal of the tree was expertly done and I was most impressed that the guys cleaned up all the pines before they left. Thank you very much.”

Helpful Report

Posted 10 years ago

“fabulous service. thank you.”

Helpful Report

Posted 10 years ago

“Although we had some problems with our delivery, you all made lots of effort to remedy the situation. Thank you for that.\n”

Helpful Report

Posted 10 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews