Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“A very poor experience. After managing to navigate the poor website to order and pay for a tree and stand and delivery - we got an email confirming a "No tree delivery courier" service!! Now - in plain English this means no tree would be delivered, so we didn't know whether we'd get the tree and stand delivered - or just the stand - what sort of business would offer trees for sale, take the money, charge for a courier, and then send out a receipt headed "No tree delivery courier service" - so, we cancelled the order and asked for a refund (delivery is a week away) - tried numerous times to speak with them to ask in what way "No tree delivery courier service" might actually be in real life "Tree delivery courier service" but unable to speak with anyone several times, straight to voicemail box which is full so no message can be left. No chat function either. Their trees DO look nice as they sell them nearby in Fulham Broadway, so we'll not visit there, pick a tree, and pay for a real delivery of a tree from there. We'll also check with our bank that the refund comes through - very disappointing customer journey, and very confusing use of language - rather like ordering some chocolate online to be delivered next day, and getting confirmation that a "No chocolate delivery" will take place!!!”

Helpful Report

Posted 2 years ago

“Myles was very helpful. We found a very nice tree because of him. Thanks very much!”

Helpful Report

Posted 2 years ago

“Better customer service needed generally. A couple of people were genuinely trying to resolve a situation gone very wrong on their end (out of stock tree, wrong tree delivered, delivery delay of 2+ days), others did not seem to be able to put themselves in their customer's situation and lacked empathy. Retooling recommended - conflict resolution and customer service. Disappointed overall this year and put two stars for the three persons who were kind.”

Helpful Report

Posted 2 years ago

“Perfectly 100% happy”

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Posted 2 years ago

“Fantastic service at the Ealing Location, many thanks to Lucy, Valerie & Ben help choosing our 8ft tree, and helping get it to the car, it looks beautiful now dressed!”

Helpful Report

Posted 2 years ago

“Bobby was super helpful at the Greenwich Park site! Great customer service!!!!! Catherine”

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Posted 2 years ago

“Casey was extremely helpful with our purchase - lovely trees and great staff.”

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Posted 2 years ago

“Great selection of healthy looking trees at the Putney Pines and Needles; quick and helpful service from Ash who took my tree across the busy road to my car: many thanks.”

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Posted 2 years ago

“I booked for the slot between 1300-1800. The tree arrived at 2210. I paid for the slot and installation. I am waiting for the refund.”

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Posted 2 years ago

“Bought a tree and stand from the Notting hill location. Very friendly and great tree, we love it!”

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Posted 2 years ago

“Pines & Needles Maida vale : Joe was just great - Super friendly and helpful ! And beautiful Christmas tree ! Merry Christmas !”

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Posted 2 years ago

“ealing common team esteban, jacob, karl, ollie, mohammed, ludo, karolina, pon- great service thank you”

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Posted 2 years ago

“Sandrine, Valerie and Lucy were super helpful at the Ealing Broadway site, helping my boy and I pick out the perfect Christmas tree for our home. Thank you!”

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Posted 2 years ago

“Ordered a Fraser Fir and got a Norman Fir. And one brunch is broken. Could have gotten that from the corner shop for half the price. I can’t get through the customer services and voicemail is full. What a disappointment!”

Helpful Report

Posted 2 years ago

“Will never use again. My tree did not turn up on the delivery day. No phone call, no message, no warning. By the time you realise it. it's too late to reach them. Send an email to make inquiry. No response whatsoever to that email. Eventually call them but no effort was made to actually *fix* the issue. I'm still without a tree. They had one job: deliver me the tree that I ordered and paid for. They failed in that and then they failed in rectifying the issue. I got "offered" half delivery price refund which doesn't obviously fix the issue and on top of that means I'd still be paying for a delivery I didn't actually get!”

Helpful Report

Posted 2 years ago

“AFTER I had placed my order, I received an email offering me a first time customer 10% discount code. Worse than not offering me a discount at all.”

Helpful Report

Posted 2 years ago

Hi Judith, Sorry about that. We have sent you a private reply with details of who to contact so that we can sort this out for you. We want to keep our customers happy and I'm sure we can help you!

Posted 2 years ago

“Lee at the Bournemouth site made everything super easy - rocked up on my motorbike, “I need your biggest tree!” Delivered it the same night - Kids think I’m a hero, Wife thinks I’m Clark. W. Griswald Perfect. Merry Christmas.”

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Posted 2 years ago

“Lovely Tree, a day late but accept that. I ordered a 4ft this year. 1st time ordering from Pines and Needles. A few branches broken but i guess that happens. Look forward to decorating the tree.”

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Posted 2 years ago

“I buy my Christmas tree from you every year, with the knowledge it will be a beautiful tree and will last until New Year”

Pines and Needles 5 star review on 2nd December 2021

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Posted 2 years ago

“Tree arrive damaged, Customer service goes to answerphone, answerphone mailbox is full….”

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Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews