Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work for a Wine Bar in Borough Market, and am incredibly excited to be getting Christmas Happy this coming Sunday. Having looked in to pricings on Monday evening, I received a phone call on Tuesday morning (which I thought was a lovely and personal touch) to see if I wanted to proceed with my order. I have since been liaising with George Baca, who has not only gone to the efforts to ensure that our trees arrive on time (with only a short times notice) and work within our schedule as a place of hospitality. He has been nothing but prompt, gracious and incredibly helpful in this process, and I hope that this is the beginning of a long term friendship between our companies (our other branches are already placing orders as I type!). Many thanks to George, and the rest of the team at Pines & Needles (I should've known with a witty name like that I was on to a winner...). Best, Mimi”

Helpful Report

Posted 8 years ago

“A good honest helpful company with staff that is a reflection of this, this is the second consecutive year that we have used their service for providing the tree, decorating it and disposal of tree and this service is a god send, This year I dealt with George Baca a most friendly, and capable representative and I know that we will be using this service next year and thereafter, in what can be considered a happy but stressful time. Keep up the good work :-)”

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Posted 8 years ago

“We had the most fantastic customer experience of the year with your company. Really it is actually troubling and exciting to know that at last a company can deliver such a supreme customer service from start to end. We feel honored and privileged to have been served by Allan and George and your company should be proud to count them as great employees. Please keep us the fantastic jon that you do! And we wish you all the continuing success that you deserve to enjoy. Kind regards, François & Daniel.”

Helpful Report

Posted 8 years ago

“Allan, dealt with my request for two Christmas trees for our London Office, he went above and beyond. He catered for everything I asked for. Great service, great sense of humour via online chat. I am very happy with the service provided. Thank you again! I will be recommending your company with it's five star service. From Arrow ECS”

Helpful Report

Posted 8 years ago

“As ever, from booking to installation, the Pines & Needles team were fantastic! Lovely people, lovely tree - can't recommend enough! Happy Christmas”

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Posted 8 years ago

“The tree is slightly wider than I had requested, as we only have a small space to fit it in I needed something tall and thin. My second point is that the tree is shedding some pines even though I was told that it would not. It's not terrible and the tree looks very nice, however, these were things that I asked for and unfortunately did not receive.”

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Posted 8 years ago

“This is our third tree from Pines and Needles, and second home delivery. The trees are good quality, delivery can be arranged to suit most schedules, and service is very good, professional and friendly. It's not the cheap option, but you get quality and for busy people the convenience is worth it. We'll be buying from them again in the future.”

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Posted 8 years ago

“Tree is beautiful!!! I forgot to take the option to collect the tree, can I still book it?for December 26 th? Many thanks.Caroline.”

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Posted 8 years ago

“Very happy with our beautiful Christmas tree delivered by Pines and Needles. It's a very thick and lush Nordmann Fir. I would definitely order from them again. The driver was very helpful and accommodating when I wanted to check the tree out of its protective wrapping before he took off. He gave some care advice as well before departing. Very impressed!”

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Posted 8 years ago

“Very happy with the delivery and the shape”

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Posted 8 years ago

“Pines and Needles provides a great service -- the tree is lovely and the delivery was timely and professional.”

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Posted 8 years ago

“Tree is absolutely remarkable, it's definitely worth every penny Delivery fast and always on time The only tiny thing is when they delivered the tree they left a huge mess needles everywhere in the corridor and the reception”

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Posted 8 years ago

“LOVELY AS ALWAYS”

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Posted 8 years ago

“Thank you for the beautiful tree, great service and the delivery was very prompt. I will recommend to others in our team.”

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Posted 8 years ago

“Amazing customer service from the lady that is selling Christmas trees at the church yard in Ealing. She was highly knowledgeable about the trees, very professional and helped us choosing the perfect tree for the office. Extremely satisfied with the service.”

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Posted 8 years ago

“I have ordered from Pines and Needles for four years now and they never disappoint. ALWAYS a beautiful, fresh tree, ALWAYS delivered on time AND by happy fellows in kilts, and far more fun than dragging a tree all the way home (and they even collect when you are all done and full of turkey!) Love this service and now I'm a (Christmas) tree hugger! Couldn't recommend them more!!! 5 star”

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Posted 8 years ago

“Very good service. Michael was so friendly and so helpful! Team Ealing!”

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Posted 8 years ago

“Hi, just wanted to say thanks again for a great Christmas tree! Third year in a row I've got from Pines and Needles and you never disappoint! Really pleased with the service!”

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Posted 8 years ago

“We have used this service for three years now and they have always provided excellent trees. It is an excellent service and I would recommend using them to anyone.”

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Posted 8 years ago

“Used these guys before and always very helpful and accommodating and have great trees. Merry Christmas!”

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Posted 8 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews