Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“the delivery was good but the tree was broken”

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Posted 54 years ago

“As always, efficient, on time service. Very professional”

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Posted 54 years ago

“I never received my decoration package! I have tried calling and no one has returned my calls. I will have to call my bank and request they do a charge back if this is not resolved ASAP. Please refund to my card 123.48.”

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Posted 54 years ago

“tree is beautiful”

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Posted 54 years ago

“lovely tree”

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Posted 54 years ago

“Reasonable Price”

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Posted 54 years ago

“Must express my disappointment the tree delivered was not 4 ft as requested but taller and it is also sparse at the top in terms of branches. So looks rather sad or is that just me projecting when I look at it.”

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Posted 54 years ago

“I was really impressed because I mentioned it would be nice if it was a little taller and it is taller, the perfect height for our ceiling”

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Posted 54 years ago

“Works really well, thanks”

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Posted 54 years ago

“Goodlooking tree”

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Posted 54 years ago

“The tree is beautiful.Thank you”

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Posted 54 years ago

“Delivered on time. Tree bit straggly/rotten on one side and a branch broken off. Delivery team were a bit surly-not full of Christmas cheer. Happy overall but not as high quality overall service as last year. Clare”

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Posted 54 years ago

“My order was not processed properly and I had to make several calls to ensure things were on track over a week later. I was also informed by a member of staff that the delivery fee would be waivered as delivery could not occur for several days. The information was much appreciated as it was my second order within 1 hour and the first person had said nothing. An American girl on staffing was wonderful, as was Bunty the warehouse Manager. Unfortunately though, my overall experience was not positive. Nice miniature trees, however.”

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Posted 54 years ago

“lovely great big bunch and lots of berries”

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Posted 54 years ago

“lovely and thick”

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Posted 54 years ago

“Again, a really perfect tree”

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Posted 54 years ago

“Hello,\n\nThe delivery crew were excellent and friendly, as always (though my wife was disappointed that they weren't in kilts this year ðŸ). However, we ordered an 8 ft tree and although the tree delivered is lovely, healthy and is just under 8 ft, the top 25 inches are a bare spike with no branches at all. Indeed, the main body of the tree with branches extends only 40 inches from the floor, with stand affixed. The tree's girth is also very much in keeping with a small tree. In short, I feel like I paid for an 8ft tree and was given what amounts to a 5-6 ft tree at best. It's a shame, but I feel like your company can't be trusted to deliver within spec--I don't mind paying more for an 8ft tree, but I do want it to be a true 8 ft. Happy to provide a photo of the tree in question if it's helpful.\n\nKind regards,\n\nChristopher Traulsen”

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Posted 54 years ago

“Unfortunately the tree is already starting to lose its needles despite having plenty of water.”

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Posted 54 years ago

“a very nice tree, well shaped”

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Posted 54 years ago

“There was a major mix up with delivery. I ordered 2 trees but tryed to deliver 4 over 2 days. Charged me for 3 trees when only had 2. I gave details of a second person to call regarding tree's as they were going to my church not my home. At no time did they get called or email sent. Always me. At all times the stuff were lovely.”

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Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews