Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Mike came within the time slot - was polite, friendly, checked I was okay to take the tree in - i.e. whether I wanted help. \nNo reflection on Mike, however the "budget" delivery is billed as such & you get a slot of the whole day 0800 - 2200 with no indication at any point when the tree might arrive - this "budget" delivery is, however, still £14.95 - considering the tree was £45.95 - it increases the overall price significantly and you have to give over an entire day to waiting for the tree to come. My dad had to stay up and awake all day in case the tree came.”

Helpful Report

Posted 11 years ago

“On time, helpful and polite.”

Helpful Report

Posted 11 years ago

“The people who delivered and decorated the tree were great.\n\nHowever, the general organisation of the dfelivery was extremely poor. The the tree came a day late, causing a lot of disruption.\n\nWe have had similar problems in previous years and will be looking for an alternative supplier next year.”

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Posted 11 years ago

“Larry was great! They were right on time and very friendly! Hope they liked the jam tarts!!”

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Posted 11 years ago

“Great tree and delivered on time!”

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Posted 11 years ago

“Wonderful service, beautiful tree, would highly recommend! Thank you”

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Posted 11 years ago

“Good service - delivery had forgotten that I had paid for installation but were more than happy to set up once reminded.\nNice tree but a little disappointed not as full and lush as previous years.”

Helpful Report

Posted 11 years ago

“Hi - I paid for premium delivery between 6-10pm but the delivery turned up at 2pm. Bit of luck I was home, but it made a mockery of paying an extra £25 for a time slot. The tree itself is OK, but only OK. I had hoped that in buying a 6 ft tree there would be branches all the way to the top. The branches peter out at about 4ft high. Not overall impressed.”

Helpful Report

Posted 11 years ago

“Great delivery guys and a fab tree - we will definitely be ordering from you next year. Thank you”

Helpful Report

Posted 11 years ago

“The first tree we received was just not very nice. We ordered a 7 foot tree and got a tree that was about 5 feet with a 2 foot branch sticking out of the top with almost nothing on it. Not full or a nice shape either. I can't imagine why this tree would be chosen as a 7 foot delivery if you care abut your product. I would have never chosen this tree. Waited the full 5 hour time block (8-1) for this. We wanted to exchange it which was met with a very cheerful response. Your telephone service people are lovely. The next day I had to change several appointments to stay home and wait for the tree exchange. Again the full 5 hours. I called around 12:30 and mentioned the delivery could not just show up at 1:00 as I had to leave at 1:00 and was assured by the driver he would be there in plenty of time. He arrived at 1:10 as I was leaving and wanted me to take delivery saying it would only take 5 minutes. I really was not trying to be difficult but I did not have 5 minutes. I was already late because I had waited for him and was pulling out as he arrived. I understand traffic is unpredictable but I just spent 10 hours of my time waiting (during a very busy season) for something I still don't have. 5 hour time blocks are just too long. Surely they have an idea of where you will fall in the schedule and could narrow it down a bit. The whole reason to use pines and needles is to take the stress, hassle and inconvenience out of getting a Christmas tree. It actually added a lot of stress and inconvenience to my Christmas season so I don't really see the point of the service. Thanks anyway though, your staff are all really nice and lovely.”

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Posted 11 years ago

“Fabulouse people to deal with professional to the core .I even have a real christmas story to tell ask Charlotte american girl your tele sales about the Nowak delivery!”

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Posted 11 years ago

“I'm very happy - it's a beautiful tree however no kilts so sad! Many thanks.”

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Posted 11 years ago

“The two men delivering the tree were fast efficient and nice. The tree is really nice.\nThanks \nJane\n”

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Posted 11 years ago

“Tree is lovely. Delivery was fine too. After a hiccup last year I am very happy again. However, I think it will probably be the last time I use you just because if the expense. It's a luxury having it delivered!”

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Posted 11 years ago

“very pleased a lovely tree thank you”

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Posted 11 years ago

“A little disappointed. although the tree is a nice shape it have a large patch of dried/dead pine sthat are brown. Also the tree smells as if its been in a musty dusty warehouse for a while.”

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Posted 11 years ago

“I'm aware that you can't guarantee the size of the trees, but the circumference of the tree was substantially bigger last year...”

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Posted 11 years ago

“Mike was really friendly and seemed to enjoy his job”

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Posted 11 years ago

“Tree was delivered on time and in good condition.”

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Posted 11 years ago

“Efficient service and a lovely tree. OK service from the delivery drivers although when I asked them to move it away from the wall after they put it up (it was squashed against the wall), they gave me a bit of a funny look and seemed a bit irritated to have to do it. It's also pretty wonky, it would be helpful if they checked that before they left.”

Helpful Report

Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews