Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I wasn't that happy that despite paying for premium delivery the driver arrived 2 hours later than end of my allocated time. Had no choice of trees as advertised. Not as good a service as last year.”

Helpful Report

Posted 54 years ago

“lovely tree thank you”

Helpful Report

Posted 54 years ago

“absolutely perfect thanks”

Helpful Report

Posted 54 years ago

“Exceptionally bushy tree this year”

Helpful Report

Posted 54 years ago

“Tree arrived on time and ordering process was easy. Tree stand works well. However the tree, a Nordman fir, is dropping needles everywhere (literally hundreds) and certain branches are brown. We have had to arrange for a new one to be delivered - phone respondent was very helpful - though waiting in again is inconvenient and I am just hoping we receive a healthy tree this time!”

Helpful Report

Posted 54 years ago

“Really great! Best tree I've ever had in fact! The tree was very bushy and has kept its needles nicely for over 2 weeks now (we have kept it well watered though). Smell is good and so handy to have it delivered to the door. Delivery man was great too!”

Helpful Report

Posted 54 years ago

“Excellent service!”

Helpful Report

Posted 54 years ago

“What a brilliant, efficient, friendly service! One less thing to worry about at Christmas.”

Helpful Report

Posted 54 years ago

“The service was excellent and my neighbour is very pleased with his tree. Will definitely order again next year. Elaine Aldridge”

Helpful Report

Posted 54 years ago

“Very pleased with friendly service provided.\nTree is gorgeous.\nThank you.”

Helpful Report

Posted 54 years ago

“Totally satisfied with friendly service provided. Excellent. Rated 5 out 5”

Helpful Report

Posted 54 years ago

“Very happy with the overall order process and delivery. And the tree is excellent. Look forward to dealing with you again next year.”

Helpful Report

Posted 54 years ago

“Delivered at a great time, driver knocked loudly as asked. Beautiful tree, absolutely perfect. Very happy will definitely use again next year!”

Helpful Report

Posted 54 years ago

“Excellent”

Helpful Report

Posted 54 years ago

“tree was gorgeous and evenly full this year-fabulous”

Helpful Report

Posted 54 years ago

“d dg”

Helpful Report

Posted 54 years ago

“UNHAPPY TEST”

Helpful Report

Posted 54 years ago

“VERY HAPPY TEST”

Helpful Report

Posted 54 years ago

“Hey Diego , \n\nThis seem really cool like the way it. feels very customer friendly . It Could be possible to to forward this to the relevant site on Google Pages for only good feeling selection.\n\nExample: \n\nYour brought to this page and if you select the smiley happy face it forwards you to the relevant Google plus page and if not it forwards to our portal where we have more control on it than on Google i.e the bad review are not seen on Google and go straight to us . They can be dealt quicker and we do not get bad review on our Google plus pages . \n\nThoughts ? \n\nKind regards \n\nDom”

Helpful Report

Posted 54 years ago

“Excellent, the most beautiful tree ever.”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews