Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,482 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Flexible delivery, good communication, amazing tree”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 7 years ago

“DO NOT EVER BUY FROM THIS COMPANY. This the the most diabolical company I have EVER used. So much for the pride in customer satisfaction. We ordered our tree, took the day off work to wait at home for its arrival, after no communication from the company and us having to call them on several occasions they finally say at 23:00 maybe we won't deliver it and hang up the phone in mid conversation. And it doesn't stop there.... it gets worse! Again WE had to call them Saturday morning, where the office new nothing about what was going on... finally requested for delivery Sunday before 12am.... waited for phone call to confirm, NEVER called back. Sunday morning after no confirmation rang again, spoke to the same guy who played dumb about our storey and said he had never heard of it..... eventually cracked and said it was his fault. WOW! Finally at 18:00 Sunday we got our tree...... no real apologies, no compensation, nothing! Terrible, lying customer service.”

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Posted 7 years ago

“Delighted to have been served by Harry in Fulham. He is truly excellent.”

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Posted 7 years ago

“So impressed by Harry at North End Road. His customer relation skills are second to none.”

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Posted 7 years ago

“We bought a beautiful tree a week ago in Victoria Park. Sam, Gordie, Dave and Michael were all very helpful!”

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Posted 7 years ago

“Nice tree terrible service”

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Posted 7 years ago

“I just bought a very nice christmas tree at Victoria park. Gordon and Sam was very kind and helpful,very friendly staff. Recommend for everyone!”

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Posted 7 years ago

“very poor customer service- staff are rude. tree was terrible, DO NOT ORDER”

Helpful Report

Posted 7 years ago

Hi, We are very sorry that you feel that way and apologise for the customer service. We have looked at your order details and found that our driver attempted delivery at 15:59 on Wednesday but there was nobody at the premises and there was no safe place to leave the goods. The courier re-attempted delivery but we cannot control the timing of this delivery unfortunately. If you are unhappy with the tree as per our guarantee please call and we can send another. We sympathise for the inconvenience caused. Apologies again and we wish you a Merry Christmas.

Posted 7 years ago

“The perfect cheerful service.”

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Posted 7 years ago

“Really wonderful experience!”

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(Victoria Park E9 7HJ) - Posted 7 years ago

“Pines and Needles came to my rescue after I had been let down by another company who failed to deliver a tree I had ordered in good faith. Pines and Needles took my order, processed and delivered it within 24 hours. The tree and decorations are beautiful. The staff who delivered and dressed the tree were courteous and efficient and did a wonderful job.”

Helpful Report

(Beckenham Green BR3 1BL) - Posted 7 years ago

“I did not have a good experience. We paid to have the lights installed- first time around the man brought the wrong lights and when someone returned the following day the lights were put on terribly - worse than I can do myself and when i asked him about it he said he didnt know how to do it and he wasnt qualified to do it- I have now spent two days on this tree and its still not done and im waiting on a third person to come to fix it. Really disappointed”

Helpful Report

Posted 7 years ago

“We have bought our tree at the Victoria Park branch for three years now. We have found the trees to be very good quality (look fresh and last well) and they deliver. The "store" is fun to visit as there are lots of trees and no one minds if your kids run around a bit getting excited. Had excellent service from the staff again this year - David, Avid, Gordon and Sam, as well as our delivery drivers.”

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Posted 7 years ago

“The tree was perfect, the service was impecable !”

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Posted 7 years ago

“Our tree is a six foot Nordman and has a well balanced shape with lots of bushy branches. It was delivered within the time specified by Kyle who was great, a gentleman :)”

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(Beckenham Green BR3 1BL) - Posted 7 years ago

“Very helpful and efficient service - all done online. Waiting to see what the tree and decorations will be like.”

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Posted 7 years ago

“I needed a tree”

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Posted 7 years ago

“Ordering is simple, and always someone helpful to speak to if needs be. Tree delivered on time, and it is just about the most perfect tree I have ever seen! Extremely happy customer!”

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Posted 7 years ago

“Easy to order Great tree Delivery exactly as promisec Highly recommend”

Pines and Needles 5 star review on 4th December 2016

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Posted 7 years ago

“The tree I chose is beautiful and the chaps working there were helpful and friendly.”

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(Victoria Park E9 7HJ) - Posted 7 years ago

Pines and Needles is rated 4.2 based on 2,482 reviews