Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I work for The Holly Lodge Centre charity in Richmond Park and Pines and Needles very kindly donated us a beautiful 6 foot tree to use in our festive winter workshops. These workshops are for children and adults with special educational needs and disabilities. The tree is the highlight of the sessions. We start each workshop with the participants decorating the tree and then do a big countdown to turn the lights on and this is really well received. A lot of the children and adults who come to us have difficulty accessing Appropriate activities because of their needs and having sensory based activities work best – the smell of the tree, the feel of the Pine needles, the act of decorating it and the effect of the lights all create a hands-on experience that has caused much enjoyment. We have received excellent support and help from the start when asking for a donation, Communication has been superb. Delivery was excellent, the guys arrived on time and were really helpful. The tree itself is beautiful and has received much admiration. Thank you, as a charity donations like this go along way and we have had nearly 200 participants enjoying this one tree! Thank you”

Helpful Report

Posted 1 month ago

“Amazing service. And the best looking trees you can get !”

Helpful Report

Posted 1 month ago

“Thank you so much for sponsoring the trees in Victoria Park Village, you have made a huge difference. The shops are positively glowing!”

Helpful Report

Posted 1 month ago

“Love Pines and Needles. Always great trees and got 10% off through the Goods Office too!!!”

Helpful Report

Posted 1 month ago

“Excellent service from Pines & Needles! Superb customer service and the tree is absolutely lovely! Thank you very much!”

Helpful Report

Posted 1 month ago

“Amazing service and by far the best trees! We get our tree from here every year and it’s always the best way to kick off Christmas! 🎄”

Helpful Report

Posted 1 month ago

“Our tree is beautiful, and many of our visitors have commented on it! Thank you very much to Pines and Needles for making Burgh House look so Christmassy this year. We really appreciate it. Communication with the team during the build up, and the delivery itself, was great.”

Helpful Report

Posted 1 month ago

“The best service and the best trees. Took 5 trees off Pines and Needles hands and they were terrific, made a "Winter Wonderland" for Teddington Lights Up event and then for a wedding and have now have them inside our pub -the quality gets commented on daily. Thanks again, same time next year? The King's Head Teddington”

Helpful Report

Posted 1 month ago

“Mere usman and Sam were great!”

Helpful Report

Posted 1 month ago

“We’re thrilled with the incredible Christmas tree supplied by Pines and Needles for our apartment building, the Old Town Hall. The tree is absolutely stunning, with exceptional quality and a perfect festive touch that’s brought so much joy to everyone here. It’s clear that a lot of care goes into their selection, and the result is simply breathtaking. Thank you, Pines and Needles, for helping make this season truly magical!”

Helpful Report

Posted 1 month ago

“Such a lovely team. Nothing was a problem. Put it up for me in no time. Very professional and will do it again next year. The tree is beautiful as well. 🎄thank you, arja”

Helpful Report

Posted 1 month ago

“Our beautiful trees was delivered in a timley fashion and the company were very easy to deal with. The trees were for the churches where I am the vicar but I am intedning to order one for myself having seen them. Katie Kelly”

Helpful Report

Posted 1 month ago

“Great customer service! Thank you, Alex for helping us with our tree.”

Helpful Report

Posted 1 month ago

“Michael from the Old Town Hall SE16, On behalf of the team we received our three 12ft Xmas trees at three different locations, and I am happy to confirm that the from Pine & Needles have been so helpful, and they know what their customers want and expect. We all felt valued, satisfied and eager to continue buying more Christmas trees, and at the same time, me and my team will keep up our great relationship with Pine & Needles the way forward! Very well done guys and please keep it up! Regards MK”

Helpful Report

Posted 1 month ago

“First things first, we find the customer service with this company is second to none. We made a mistake this year with a tree order not being correct. (This was 100% our mistake and not the companies), when we got in touch to get the issue resolved we got an almost immediate response from their customer service team and had the issue sorted in less than 36 hours from when it was noticed. Both Patrick and Tarik couldn't have been more friendly and helpful with the situation, (that being of a bigger replacement tree having to be brought in to replace the smaller one we ordered by mistake). The delivery crew on both occasions were also so friendly and helpful with the tree moving, doing their job with a smile and even engaging in light cheerful conversation during their brief visit. Not to mention they were extremely polite and conscientious when entering the house by taking their shoes off regardless of being told it wasn't necessary and figuring out how to bring the trees in and out the house while making as little mess as possible. We have been using Pines and Needles to deliver our Christmas Trees for years now and have never had an issue with the service. (If I am to be completely honest, I would say that only one year did we have some relatively rude delivery guys come by with the tree, That being said, that was quite a few years ago now and we haven't seen them since, I am assuming they were let go). This obviously didn't deter us from using the company though since We are fully aware that we all have 'off' days sometimes and so will let that slide, (at least they had santa hats on during delivery)! At the end of the day one very minor slip up like that after years of flawless service is not bad going at all in our opinion. In general this company are friendly, helpful and the trees they have delivered us over these years have always lasted the season without issue. the smell of the fresh pine is wonderful, and the green of the tree is vivid and fresh. It just wouldn't be Christmas without one of their trees in the house. Their service is one we definitely recommend to others and will continue to do so over the years. Thanks again Pines and Needles, from very happy customers.”

Helpful Report

Posted 1 month ago

“Customer service excellent!! Barnes stall is the best:)”

Helpful Report

Posted 1 month ago

“We have received a wreath that looked nothing like the one on the picture - instead of lovely delivmcate blue flowers to be attached to the wreath (as per the picture) we received very basic plasticky blue roses on the wreath that looked fit to be out on a cheap cemetery wreath. Honestly all the visitors that day just turned their heads (my partner put it on the door when it arrived without me seeingit) When I saw it I was so embarrassed I immediately cut those horrendous cheap roses from the wreath.. and added my own decorations. Sincerely disappointed to have spent 50 gbp on this. Honestly so disappointed…”

Helpful Report

Posted 1 month ago

Dear Marianna, We are very sorry that you had this experience. If you contact our customer services team they will issue a new wreath for you.

Posted 1 month ago

“Fun and helpful staff (well, fun and helpful Lydia) and some delicious trees.”

Helpful Report

Posted 1 month ago

“Amazing service. Their customer services team are super helpful and friendly. Especially the legend this is Tarik! Thanks all”

Helpful Report

Posted 1 month ago

“I highly recommend the pines and needles my tree was really fresh and beautiful and the delivery was great and a good price too it's all worth it”

Helpful Report

Posted 1 month ago

Pines and Needles is rated 4.2 based on 2,522 reviews