Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfectf: fast, poilte, cheery.”

Helpful Report

Posted 7 months ago

“The quality of the trees are always very good. We've ordered from Pines and Needles for years. The delivery team are always lovely and we get an allocated time slot - they are always on time. They offer a collection service too for after Christmas which we always use too. Their website is easy to use and we sometimes get sent discount codes from them too which really helps out.”

Helpful Report

Posted 7 months ago

“The tree lasted 3 weeks then wilted which is ok but not great. Would never go there again.”

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Posted 7 months ago

“Great service. Very fast and efficient. I am very satisfied, thanks!”

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Posted 7 months ago

“Thank you, Pines and Needles for bringing our family true Christmas joy and festive feeling. Our tree was fantastic, very green and just the right size. Outstanding service from the team. It's been over three weeks and our tree is still perky and green, almost a shame to give it away. We loved our tree - wishing the whole Pines and Needles team luck and prosperity in the new 2024! Thank you!”

Helpful Report

Posted 10 months ago

“My daughter picked up a Christmas tree on Christmas Eve from Pines and Needles in Ealing Broadway at an excellent price but unfortunately did not think ( as they do) to pick up a stand. Try put up a tree without one! Thankfully when we went back Kedar very kindly helped us out. Thank you very much Kedar. Excellent customer service.”

Helpful Report

Posted 10 months ago

“Ordered and paid for a tree with delivery. Stayed inside from 3-10pm missing a client dinner waiting for the tree with NO DELIVERY!! I was given NO updated delivery after many attempts and suddenly it was delivered the following night and DUMPED onto the pavement outside our house when noone was home! The public had to walk around the tree as it was dumped! I chased them up saying it was a health hazard leaving a tree when noone was home, they then collected it past 11pm ( we were out- a neighbour informed us) I WASTED days and HOURS trying to get a refund!! Apparently and suddenly "nobody" could find my payment details! although money was taken straight out of my account on the day I purchased. Have never experienced such poor customer service. AVOID THIS BUSINESS. Sad, as I have bought in the past here- but NEVER again!!!!! There are plenty of other places to get a tree!!”

Helpful Report

Posted 10 months ago

We are sorry to hear this and will look into it. Please let customer services (team@pinesandneedles.com) know what date this happened along with your invoice number. Thanks

Posted 10 months ago

“I got my Christmas tree from Hamilton terrace stall of pines and needles. Thank you George and Ash , For selecting a 4ft tall potted Christmas tree which was just right for my home. They helped me in choosing one and keeping aside for me . They both have been very helpful. Thank you once again for your time and patience. Richa.”

Helpful Report

Posted 10 months ago

“Bought a 5ft (min height) pot grown Fraser Fir. Delivery was 24 hours late and only arrived after I chased it. Tree was no more than 4ft 6 and clearly isn’t ’pot grown’. It’s a field grown tree that’s had its roots trimmed and been crammed into a pot. Although it’s been properly repotted since it arrived,I don’t expect orbit thrive. Very disappointed.”

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Posted 10 months ago

“This year, the Christmas Tree is not worth the £90. We had great expectations after last year's Christmas Tree from Pines and Needles which set the standards quite high.”

Helpful Report

Posted 10 months ago

“Troy from Beddington has helped us pick our very first real Christmas tree. He was so helpful and offered an outstanding service! Thank you.”

Helpful Report

Posted 10 months ago

“We are delighted with our tree and especially the customer service we received from Troy. He offered to take it to the car for us but we said we were going to carry it home as it wasn’t very far for us to go. He then proceeded to offer to carry it to our house! We didn’t take him up on the offer but it was very much appreciated. Merry Christmas Troy and God bless you and yours this Christmas time 😊”

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Posted 10 months ago

“Beautiful tree delivered today. On-time delivery and indoor installation, friendly and efficient. No fuss at all. We love the tree - thank you!”

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Posted 10 months ago

“Superb service at Beddington Park from all the guys, I was served by Kani who was fantastic - helped me chose a great tree within my budget, trimmed the lower branches and carried it to my car. Friendly, helpful, professional and polite - top service all round, well done!”

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Posted 10 months ago

“Bought a beautiful Christmas tree, great service from Troy from Beddington. Very helpful and kind. Merry Christmas.”

Helpful Report

Posted 11 months ago

“Troy-Beddington, the service provided by him was superb. He was very polite and helpful and would definitely recommend buying your Christmas trees there. Thank you Troy”

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Posted 11 months ago

“Callum was great at helping me choose my Christmas tree this year. I will definitely be returning next year.”

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Posted 11 months ago

“Troy in Beddington, Carshalton provided a great service. Thanks to him for engaging our 10 year old in the tree buying process! Great tree, great service. Thank you”

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Posted 11 months ago

“Brilliant service, thank you Troy - five stars my son was very happy to help wrap our tree!”

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Posted 11 months ago

“Value for money excellent tree, excellent service ,from the company who kept me informed from order to delivery. The delivery person even took my tree through my back garden veranda. 10/10”

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Posted 11 months ago

Pines and Needles is rated 4.2 based on 2,481 reviews