Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service - happy delivery men in santa hats - all was wonderful!”

Helpful Report

Posted 11 years ago

“Excellent service, and very helpful delivery from Abdulla - thanks.”

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Posted 11 years ago

“Fab tree, great service. Two years in a row. Well done guys.”

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Posted 11 years ago

“We love our tree, it is beautiful! The two delivery guys were great. Made sure the tree was standing perfectly before they left!”

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Posted 11 years ago

“it was very good, bang on time and the delivery guy Mike was very helpful! I loveit!”

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Posted 11 years ago

“When I started unfolding branches, one stayed in my hand.... Was expecting higher quality.”

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Posted 11 years ago

“Lovely delivery guys - very cheerful and helpful, even though it was 8am on a Saturday!”

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Posted 11 years ago

“Very pleased with the tree and service. I will certainly use the company again”

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Posted 11 years ago

“Pleased with the tree. Delivery was late - approx 2.30 for an 8 - 1pm slot. It would have been nice to have a phone call at or before 1 to let me know it would be late.”

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Posted 11 years ago

“Great service as usual. Fantastic delivery team - thanks Ish. See you on 27 Dec to collect the tree!”

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Posted 11 years ago

“I purchased.two tress from you this year and they were very poor compared to the ones you supplied in.2012.\nIn fact I am not even prepared to put them.out on display due to how thin and sparse they are.\nI have had to get two replacements due to the urgency and am very disappointed.\n”

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Posted 11 years ago

“brillient”

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Posted 11 years ago

“We are extremely happy with the service Hassan provide. He waited for us for half an hour and tried several ways of contact until he reached us. We are very happy with the tree and the service couldn't of been better! Please send our thanks to Hassan.”

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Posted 11 years ago

“Considering I live in Wembley and your shop is in North Wembley, my tree wasn't delivered untill after 11pm and then it was left outside without anyone letting me know it had been delivered. I had a call at 11pm to let me know it was on the way but I was in bed. I wasn't impressed with the service at all”

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Posted 11 years ago

“My tree didn't arrive until 10.30pm which was a disappointment. the driver did apologies saying he had been delivering since 6am and did his best. The tree is great as always but i was let down on the delivery. They also didn't offer to bring the tree upstairs for me and stood with it at my front door while i had to go searching for a pen as they didn't have one on them. I was also uneasy as on the delivery notice i had to sign to say i was happy with my tree as i didn't know that to be true as it was still wrapped etc. I also never received a copy of what i signed.”

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Posted 11 years ago

“Tree was late, I paid for a specific window and it didn't arrive....apaprently your driver "didn't know south London". We had to rearrange our plans to wait for it, then when it did arrive he tried to deliver us two trees. The head office team didn't even offer to refund the delivery fee. The decorations we ordered that were meant to be "premium" had to be self assembled make several of them un-usable. The entire experience was terrible. Your service is expensive which means you need to have top quality customer service. After using your service for about 5 years I will probably go elsewhere this year.”

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Posted 11 years ago

“Delivery arrived after the reserved slot. Fortunately the tree was perfect and service was excellent when it actually arrived”

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Posted 11 years ago

“Very disappointed by how late the service has been. Paid for delivery between 1300-1800hrs. It is now almost 2000hrs and no tree. We have had to cancel evening plans. Have had to call the driver myself to get an update.”

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Posted 11 years ago

“Nice delivery guys - very helpful, re-positioned the tree when i asked.”

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Posted 11 years ago

“Perfect. They delivered on time and the christmas tree is very well”

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Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews