Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Perfect”

Helpful Report

Posted 54 years ago

“Excellent service and delivery.”

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Posted 54 years ago

“The tree is BEAUTIFUL! The man who came to deliver was efficient and helpful - he even agreed to carry it up one floor for me. Delighted!”

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Posted 54 years ago

“The tree was bought into the house still in the mesh covering. I asked to look at the tree so the driver took it back outside to take the covering off. He was clearly in a rush and had expected to just leave the tree without me checking it. Feeling rushed I accepted the tree which soon after he left I realised had two big bare patches along the main trunk. I used the service last year and must have been lucky with the tree but this year I've ended up with a poor tree and I didn't feel able to ask to see others in the van. I wouldn't use the service again.”

Helpful Report

Posted 54 years ago

“My 5ft tree is not good at all .. its dropped and we have only had it one day .. when i got home yesterday i was quite sad. Can you deliver an URGENT 5ft by 2ft tree by FRIDAY - I need it THURSDAY OR FRIDAY PLESE”

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Posted 54 years ago

“Excellent service, the installer was punctual, courteous, tidy and efficient. And the end result was fantastic!”

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Posted 54 years ago

“Grinch and Needles,\nThanks for ruining our Christmas!\n\nThe tree received was already dead, half of the branches were torn, the other half are brown close to the trunk. There is no Christmas tree smell we were promised, and the needles are falling off to a rate that we spend more time vacuum cleaning than trying to enjoy the holidays.\n\nWe only realised the dud on the 24th as we keep the tree hidden until Christmas Eve (although in a bucket of water and out of the elements' reach), so it was too late to change anything, but we can change where we'll buy our tree next year and we'll make sure we steer away from Grinch and Needles from now on.\n\nWe've taken a lot of pictures of the dead if you are interested.\n\nDr Silvia and Emil Cochino”

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Posted 54 years ago

“very nice tree\nonly minor quibble is that we will hve to reshape the base to fit in our stand, we do not have one of the new ones yet\nbut very impressed and will use you again”

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Posted 54 years ago

“the guys were brilliant - the tree is stunning - far better than I expected - thank you”

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Posted 54 years ago

“Beautiful tree, really beautiful. Charming delivery men. top service.”

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Posted 54 years ago

“Best tree we have ever had. Absolutely delighted”

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Posted 54 years ago

“Beautiful Christmas tree and great prompt service. Couldn't be more pleased. :)”

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Posted 54 years ago

“The delivery man called ahead to let me know when the tree would arrive and were on time.\nNice & polite\nThe tree is lovely!”

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Posted 54 years ago

“Unfortunately delivery was a couple of hours late and the standard of the tree was not as good as previous years.”

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Posted 54 years ago

“Good service and pleasant delivery men but I think £59.95 to install the tree and attach the lights was a tad excessive. A lot of money for less than 5 minutes work!”

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Posted 54 years ago

“The perfect tree! I couldn't have chosen a better one myself. Thank you.”

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Posted 54 years ago

“perfect service, beautiful tree, as always! thank you.”

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Posted 54 years ago

“I ordered a 5 foot tree. Unfortunately there is no way it's 5ft. I'm 5ft4 and it only reaches my chest. I've had to put it on a table because it's too small to go on the floor. I have also emailed you regarding this and received no reply.”

Helpful Report

Posted 54 years ago

“Generally very good and the tree was well presented, although slight damage at the top branch meant a little bit of repair work needed to have this pointing vertically upwards.”

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Posted 54 years ago

“Thought the sales staff were excellent and the 2 men that delivered the tree were fantastic. We will be back for another tree Next year. Thank you and keep up the great work”

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Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews