Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Delivery of our tree was well signposted in advance, alerted by the driver prior to delivery and installed speedily and without fuss. Very professional. Pines & Needles is to be commended for excellent service which, unfortunately, is increasingly rare nowadays.\n\nRegards\n\nPhil Macer”

Helpful Report

Posted 11 years ago

“Astonished, awful tree replaced with not quite as bad a tree but its not great.”

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Posted 11 years ago

“sadly no kilts, and the tree is on the miserly side....just 6 foot: if i had known I would have ordered 7 foot, but last year the 6 ft tree ws nearer 7ft!”

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Posted 11 years ago

“Great tree and great service. thank you again.”

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Posted 11 years ago

“Excellent; Ish is always friendly and helpful; great personality”

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Posted 11 years ago

“very happy, thank you”

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Posted 11 years ago

“The first tree that was delivered was terrible, the driver didn't wait around to see if we were happy with it...just dumped it on the floor.\n\nThe replacement got delivered quickly the following day and the tree was superb. \n”

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Posted 11 years ago

“all went according to plan thank you.”

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Posted 11 years ago

“Hi there! Great service- just one suggestion- a receipt for the delivery with a note indicating where the tree was delivered would be an improvement. Otherwise thanks!”

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Posted 11 years ago

“Very pleased with the service”

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Posted 11 years ago

“Dreadful product and appalling service”

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Posted 11 years ago

“Very happy with delivery and decorating service was delightful, pleasant and very professional! Thank you.”

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Posted 11 years ago

“Previously the installers have swept up the pines after putting the tree up but that was not included this year.”

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Posted 11 years ago

“perfect tree without the hassle of getting it home myself :-)”

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Posted 11 years ago

“Delivery guys brought it all the way up the stairs for me! Thank you :)”

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Posted 11 years ago

“Great service from the first phonecall (very polite lady answers the call) to the chirpy chappies that deliver! :)”

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Posted 11 years ago

“Not sure the bottom was cut off so to allow the tree to take in water so the tree is very dry now and pines dropping”

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Posted 11 years ago

“2nd Dec - Ordered a 6 foot tree for our main Reception,it was way too small (it measured 5.5 to the top of the spine)\n2nd Dec - I called to organise a replacement tree for delivery between 8:30 - 1pm on 3rd Dec.\n\n3rd Dec - 1:30pm - called to find out where replacement tree was, found out it was not booked on P&N system as discussed on Monday 2nd Dec, should have been booked for 3rd Dec between 8-1pm. Arrived at 16:30.\n\nDecorator did not have saw / transformers for the lights, so quite unprepared. I spent a lot of time on the phone trying to resolve everything. Not acceptable, the whole point of this service was to alleviate pressure for me (I manage a very busy Front Desk and office).\n\nUnlikely to use Pines & Needles in the future, as I believe my predecessor experienced problems last year too. Not a reliable supplier. \n”

Helpful Report

Posted 11 years ago

“The fist tree arrived half dead, the guy who dropped it off literally threw at our door and was annoyed that i asked him to move to a more appropriate place, I then asked for his help to put it into the stand which he said he didn't have time and left. It wasn't until I cut away the rope i discovered it was half dead.\n\nWe then asked for a replacement tree, the tree arrive which we were told that we had to pay extra for, I was not happy about this at all as we asked for a replacement not a different tree, that is quite appalling of your company to do that! The gentlemen who brought the tree were very helpful and wiped the extra charge, also put up the tree which was great, the service from them was fantastic and we were very happy with the tree, the only thing I was very disappointed in was when I left the office for the day the half dead tree was literally dumped in the street, on the road just up from our office!”

Helpful Report

Posted 11 years ago

“The tree is of low quality and poor shape.”

Helpful Report

Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews