Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Excellent service. Thank you”

Helpful Report

Posted 11 years ago

“Dravko let you down this year Pines and Needles. Missing delivery slot and not advising, trying to deliver at 7.30pm to a 9-5 business, and neglecting to reschedule redelivery delayed our order by 3 days. \n\nSecond delivery was fine, Sonny and his assistant were friendly and helpful.\n\nThanks”

Helpful Report

Posted 11 years ago

“Unfortunately this is my first and my last time I use this company! First of all the delivery was supposed to arrive between 8am and 1pm, but it arrived just before 5pm, so very late!!! Not only that, but the trees (As I ordered 2) were extremely bad quality with a lot of dried branches or some missing on one side. And just to make the matters worse, both trees were supposed to be 7ft tall, however one of them was under 6ft. I am very unhappy with the service and will not use Pines and Needles ever again. I am sorry, but I will also tell all my colleagues about my bad experience!”

Helpful Report

Posted 11 years ago

“Athough the tree arrived a little after the allocated time-slot (8am - 1pm), it is the best tree that we have had! The shape and height are just perfect!”

Helpful Report

Posted 11 years ago

“All good - Martin phoned half an hour before he was due to arrive and he was polite and helpful when he arrived”

Helpful Report

Posted 11 years ago

“Excellent Service! \nDelivered on time & with a smile.”

Helpful Report

Posted 11 years ago

“We've had a tree from you for a few years now always great but this years one fantastic was delivered early with a smile best tree we've had so far thank you”

Helpful Report

Posted 11 years ago

“Your delivery window is too wide. Please consider a two hour window. The tree is somewhat underwhelming being too thin on the top.”

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Posted 11 years ago

“All great thank you for everything :)”

Helpful Report

Posted 11 years ago

“Tree arrived 40mins after latest delivery time. Not ideal but ok. \nBeautiful looking tree BUT a real sadness was at least a 1/4 of the tree was caked in mud which we spent 45mins trying to remove and haven't been very successful. Would never have bought this tree due to mud if we had gone to chose it. \nTree was not in netting so difficult to set up. \nThis was pretty disappointing given the price and good service we have had in the past.”

Helpful Report

Posted 11 years ago

“First class tree and service - third year running. Highly recommended.”

Helpful Report

Posted 11 years ago

“Re Order 51911.\n\nThe tree is fabulous. However, having price checked the Christmas lights, you have charged me much more than other retailers. I found the 480 warm white LED supabrights as cheaply as £24.99 online, and the red lights are freely available much cheaper too. You don't show the brand when ordering, so it's impossible to price check until they arrive. It does put me off ordering in the future, to be honest, which is a shame as I do love your trees.”

Helpful Report

Posted 11 years ago

“Great delivery service. \nPoor tree this year. Was tiny for a 6ft tree. Was more like a 4ft tree with a huge top. We may not buy one this way next year. Past 2 year's trees were great. Wide and full unlike this year.”

Helpful Report

Posted 11 years ago

“Very plaesed with everything\nThanks \nTim”

Helpful Report

Posted 11 years ago

“Our Christmas tree is fantastic - tall, bushy and green. The delivery went smoothly. \n\nWe are very pleased - thanks!”

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Posted 11 years ago

“Gorgeous tree!!! Super delighted - it's the fullest most beautiful one we've had in years. And delivery was quick and easy. Thank you!”

Helpful Report

Posted 11 years ago

“Easier to order this year and tree arrived when stated for once.”

Helpful Report

Posted 11 years ago

“1. Eventually Arrived at 11.30 pm Friday 6th Dec\n2. 10 ft tree left instead of 7ft.\n3. No mini tree left on Original delivery day.\n4. Delivery for correct tree/take away 10 ft tree/deliver mini tree rescheduled for Saturday 7th Dec\n5. Corrective delivery on 7th Dec did not turn up!\n6. Correct tree and mini tree eventually received on Sunday 8th Dec, after many hours/days of waiting and many phone calls!!\n”

Helpful Report

Posted 11 years ago

“Excellent tree and service- thank you!”

Helpful Report

Posted 11 years ago

“Glad the mini tree was free as it isn't very nice. It just looks like a little branch off a tree and it isn't even all the way around so one side is quite squashed and short.”

Helpful Report

Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews