Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Morgan at Wimbledon Park was brilliant and super helpful. Would definitely buy from Pines and Needles again”

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Posted 4 years ago

“Joseph at St Mary’s Stoke Newington was super helpful. Would definitely buy from Pines and Needles again”

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Posted 4 years ago

“Good tree, great help from Tate!”

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Posted 4 years ago

“Came back for a second tree and Dimo remembered me showing me similar trees to the first one I bought which made my shopping so much nicer and faster. He was very friendly and carried my tree all the way down the road. Very good service.”

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Posted 4 years ago

“I found the trees a little on the expensive side but I received great service from Dimo. I was laughing the whole time which distracted me from the price. Really great chap and wouldn't of bought one if it wasn't for him.”

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Posted 4 years ago

“Great tree from Victoria Park. Reasonably priced. Dimo was really friendly and helpful.”

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Posted 4 years ago

“Thank you to the lovely Ben - who helped us find a great 7ft tree for under £50. It looks fantastic in our living room.”

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Posted 4 years ago

“I want to like this company because they are cheap and conveniently located for me. However for 2 consecutive years my tree is dying before Christmas Day. Last year I got a replacement but redecorating - not ideal. This year.. I keep watering it but it is just not absorbing the water. I put it on it's side last week with all decorations on and chopped the base again, but this is not improving. Very upsetting seeing it dry up and weep day by day. Maybe my bad luck, but twice bitten twice shy for me... Extra star for friendly staff on site only.”

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Posted 4 years ago

“James was a great help in Chiswick, great tree.”

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Posted 4 years ago

“Dimo at Victoria Park was phenomenal. Helped us find our perfect tree and gave good advice on how to keep it alive.”

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Posted 4 years ago

“Really festive and great service from Dimo. Very helpful and friendly. Went for a bigger tree than expected because of the reasonable prices.”

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Posted 4 years ago

“Zac was so friendly and helpful”

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Posted 4 years ago

“Very nice tree and helpful serivce from Harry at the Chiswick location”

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Posted 4 years ago

“Great overall service from Sam in Chiswick.”

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Posted 4 years ago

“Bought tree from Wendover Woods this morning. Good value. Archie was very helpful.”

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Posted 4 years ago

“Morgan and Lalou in Wimbledon Park were extremely helpful; found a great tree through their assistance.”

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Posted 4 years ago

“This is our second year coming to Pines and Needles and we couldn't be happier with our choice. Picked up our 7ft tree which is plush and has a nice shape to it. Dimo was very friendly and went the extra mile to help us find the perfect tree. He even popped it onto the top of our car for us all the while smiling and engaging. We really appreciate it. Merry Christmas.”

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Posted 4 years ago

“Not the cheapest trees for what you get. The Customer service was great from Dimo. He made up for the first person that first greeted me when I walked in but then they just walked away. Dimo immediately came over and was friendly and didn't try to sell me too hard. Overall a good experience except for the price.”

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Posted 4 years ago

“I was so anxious to find the right tree this late in December but Dimo was so helpful and kind even though it was freezing that he unwrapped trees just to find the perfect one. And we found it. He really went above and beyond.”

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Posted 4 years ago

“Despite the pouring rain Sam at Ham was great helping us pick a lovely tree to fit our room. Thanks Sam!”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews