Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Today my kids and i had a great experience picking out a 10 foot tree which was a hassle for marcus but still pulled it off. I would recommend pines and needles great store to buy trees.”

Helpful Report

Posted 5 years ago

“I’m very happy with the customers that work with pines and needles they helped me pick a good tree and especially Marcus Burnet he had helped me a lot.”

Helpful Report

Posted 5 years ago

“Bought a tree on Saturday, great choice and helpful service from Fred, Will and Lee. I will buy again.”

Helpful Report

Posted 5 years ago

“Another gorgeous tree delivered from Pines and Needles I’ve been using them for 11 years and they fever disappoint. Recommended”

Helpful Report

Posted 5 years ago

“Excellent service. Pines and Needles delivered a beautiful Christmas tree.”

Helpful Report

Posted 5 years ago

“At the chiswick location we had outstanding service! Very helpful attendant Jackson spent considerable time and patience helping us find the right tree to fit an awkward location. Very happy with the tree!”

Helpful Report

Posted 5 years ago

“We have had our tree for 2 weeks and all of the needles have and probably will be dropped by next week. We spent a lot of money on the tree and are really sad it died so quickly 😕”

Helpful Report

Posted 5 years ago

Dear Customer, Trees are natural products and unfortunately we cannot guarantee a time length on freshness. We do however in these situations offer a replacement. Please contact our customer service to arrange for another tree if you wish.

Posted 5 years ago

“picked up a lovely tree last Saturday from Kingston. I am really happy with the amount of choice, chose a great tree and a lovely man called tom was of great service even loading it in the car for me. we all love our tree this year, would recommend highly”

Helpful Report

Posted 5 years ago

“Picked up our tree from Kenwood Pines and Needles today. Excellent all round! Tim was very helpful, personable and efficient. Is there a better place to buy a Christmas tree in London? I don’t think so”

Helpful Report

Posted 5 years ago

“Chris Cauchi really helped us in finding the perfect tree even carried it to our car! Fantastic service.”

Helpful Report

Posted 5 years ago

“Stewart in Battersea was a great help and we love your trees! :) ps. Nice legs!!”

Helpful Report

Posted 5 years ago

“Dec was extremely helpful and flexible in accommodating our Christmas tree requirements. Thank you for an efficient service!”

Helpful Report

Posted 5 years ago

“great help, my problem was immediately solved!”

Helpful Report

Posted 5 years ago

“Dec went out of his way to help me with my order. The best quality lights (and service) on the market. Highly recommend.”

Helpful Report

Posted 5 years ago

“I called to arrange a last minute christmas tree and Dec was most helpful with the order! Thank Pines and Needles will recommend!”

Helpful Report

Posted 5 years ago

“Wasn’t quite sure what I wanted but with Decs help on the phone I’m absolutely loving my tree! And loving the free mini tree he included! Would recommend”

Helpful Report

Posted 5 years ago

“Wrong tree delivered. Second delivery missed, no record of request. Full refund approved by custom support. Four days later a second tree arrives. Contact custom support, no record of refund request. Lets just say I'll not be using them again”

Helpful Report

Posted 5 years ago

Dear Sir, Apologies. Your refund request has been processed for you. We aim to keep our customers happy where we can.

Posted 5 years ago

“I just spoke to Dec in Customer Services and he was extremely helpful in re-arranging the delivery date of the Christmas Trees which i had ordered. Thanks so much for making it so easy and being so happy and helpful.”

Helpful Report

Posted 5 years ago

“Really good services at Pines and Needles in Victoria Park. Housemate and I had thought we were too late to find the perfect tree as selection wasn't great, but Chris Cauchi was awesome...took us to the store to find our perfect tree. Very happy. Third year running we've been, will go again.”

Helpful Report

Posted 5 years ago

“Love the Victoria Park set up and staff were fabulous, especially Bobby. Great Trees, selection, Christmassy Spirit. Fun for all the family. Thanks”

Helpful Report

Posted 5 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews