Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“My tree was delivered to my neighbour during the wrong slot, and they forgot the mini tree by a mistake which was very disappointing as I didn't know that it had been delivered to my neighbour and was waiting with my kids for delivery. Unfortunately my neighbour didn't come home until nearly 11pm. Having unwrapped the tree last night I am very very disappointed with the tree as the needles are dull and brittle, not green and glossy that one expects from a Nordman Fir the branches are drooping, I am sure the decorations will fall off before Christmas day, this tree has been cut a long time ago and there is no scent whatsoever. This morning the floor is covered with needles that have fallen off the tree. I do wonder whether I received someone elses order as this is not a nordman fir and it came on the wrong delivery slot without the mini tree. Such a disappointment as last year the tree was lovely quality and lasted the whole season.\n”

Helpful Report

Posted 54 years ago

“Very easy to use and top up with water.”

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Posted 54 years ago

“Gorgeous tree. The pines puffed out even more after a few days in water.”

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Posted 54 years ago

“Ish was very nice and helpful.”

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Posted 54 years ago

“very happy, everything ran very smoothly and the trees are lovely”

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Posted 54 years ago

“really beautiful tree”

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Posted 54 years ago

“fab tree lastest ages”

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Posted 54 years ago

“Brilliant, I especially appreciated the help in getting the tree unwrapped and into the stand!”

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Posted 54 years ago

“Hiya,\n\nThe tree was promptly delivered and was easy to order via your sales reps. It looked gorgeous for a few days but didn't last the whole festive period despite being regularly watered :(\n\nWe also ordered a mini desk tree that never arrived despite us being assured it would arrived the day after our large tree did!”

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Posted 54 years ago

“Gorgeous tree! Haven't decorated yet but already so many compliments from staff on how good it looks and the amazing smell!”

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Posted 54 years ago

“Excellent”

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Posted 54 years ago

“Disappointing that you didn't deliver the order of napkins which I was relying on for my Christmas table design. No notification that it was no longer available, just didn't turn up. It took me a couple of days to find time to open the box and discover they weren't there. Won't order extras from you again next year I am afraid”

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Posted 54 years ago

“tree was much larger than expected, more 5 ft than 3 which was a shock but still a very nice tree”

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Posted 54 years ago

“So pleased with my tree it is really lovely. As usual delivery was faultless and the delivery man Abdullah was a credit to you. Thank you”

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Posted 54 years ago

“brilliant”

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Posted 54 years ago

“the tree is really not the same standard as last year, ery dry on delivery and with many dead/dry branches. \nLight installation is not good (there is missing items in the order)...this is the first time in many years that i am so disappointed. And when I called to explain the missing items, and my unhappiness, the only gesture was the refund me what was not delivered, which I guess I have to be very thankful for ???”

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Posted 54 years ago

“The glass baubles were the wrong colour and we were supposed to receive a mistletoe that did not arrive. Apart from that that all else was well. Roland”

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Posted 54 years ago

“One of the trees delivered was in a very sorry state, we had to cut the bottom 2 ft off to get rid of the dried out branches.”

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Posted 54 years ago

“Excellent service all round”

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Posted 54 years ago

“The package arrived with a dent in the box and the bulb broken. Pines and needles replace them, I am very impressed by the service of customer services, many thanks”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews