Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Great service. Troy at Beddington was so helpful and kind. Will definitely be re-purchasing here again!”

Helpful Report

Posted 11 months ago

“Great service from May and Miles at Barnes. They are delightful and knowledgeable. We now have a beautiful tree thanks to them.”

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Posted 11 months ago

“Chose a tree from Ealing Broadway last night. Felix Fuller-Kevley was super helpful and made sure that we left with exactly the tree that we wanted. See you next year!”

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Posted 11 months ago

“Great service. The Christmas tree is absolutely stunning! TROY from BEDDINGTON was so kind and very helpful! Thank you so much for your help!! MERRY CHRISTMAS 🎄🎁”

Helpful Report

Posted 11 months ago

“Big thank you to Troy at the Beddington store, very kind and helpful helped us pick out a great tree”

Helpful Report

Posted 11 months ago

“Thank you so much Troy at Beddington park, he was very helpful and funny and even carried the tree to the car for us!”

Helpful Report

Posted 11 months ago

“My delivery has not arrived yet, it is 5 days late and I have not been sent any tracking info or explanation.”

Helpful Report

Posted 11 months ago

We’re terribly sorry you’ve had this experience. Our customer service is working hard to resolve this issue. Please email customer services team@pinesandneedles.com.

Posted 11 months ago

“Thank you so much to Troy at Beddington park! So friendly and polite I will definitely recommend everyone to go down there! He also carried our tree to the car. He is an asset to the company x”

Helpful Report

Posted 11 months ago

“Just want to say a big thanks to Troy at beddington pop up store he was very helpful even carried it to our car really really happy thanks again Troy”

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Posted 11 months ago

“We used your company last year and all good so used them again this year. You delivered 3 trees to different sites but did not decorate them. Tried to call customer services on numerous occasions and no response, just listening to Xmas carols. We also emailed and no response. Looking at reviews now we see we are not the only ones having issues this year. Seeing as we paid £450.00 per tree it is unacceptable to be treated this way. ORBITON ESTATES”

Helpful Report

Posted 11 months ago

We’re terribly sorry you’ve had this experience. Our customer service is working hard to resolve this issue. Please email customer services team@pinesandneedles.com.

Posted 11 months ago

“I was due a delivery of a 10 ft tree and n Friday. No tree arrived. I haven’t had an update from anyone cannot get through to customer service. It just plays Christmas carols at you. I have paid over £200 for a tree that I don’t have and am unsure when I will receive it.”

Helpful Report

Posted 11 months ago

We’re terribly sorry you’ve had this experience. Our customer service is working hard to resolve this issue. Please email customer services team@pinesandneedles.com.

Posted 11 months ago

“We bought a tree from this service for a few years and had no problems in the past. This year has been a disaster. The tree didn't show up after waiting all afternoon and evening (as shown in the pic). The next day Callum messaged saying it would be delivered yesterday. It wasn't. No communication after many messages. Avoid!”

Helpful Report

Posted 11 months ago

We’re terribly sorry you’ve had this experience. We had delivery issues on this day. Could you let me know if your order has been delivered? Thanks

Posted 11 months ago

“Possibly run by 20-somethings without a clue about integrity. If there was zero stars that is what I would be selecting. Opening times on website say 8am opening on Sunday. No one there. We waited until 8.40 in the cold, but had to give up as have commitments to be elsewhere. Three people also came at 8am - their story was that all three had purchased a tree yesterday for delivery yesterday afternoon. This firm didn't turn up and didn't contact them. Avoid this firm - their are plenty of others in the market.”

Helpful Report

Posted 11 months ago

We’re terribly sorry you’ve had this experience. All our Store managers have been instructed to strictly adhere to the opening and closing times of our stores.

Posted 11 months ago

“Had fantastic service and experience from Miles and May at Barnes site!! Going back for a small outside tree soon.”

Helpful Report

Posted 11 months ago

“Wonderful and helpful staff from purchase point to delivery. If you buy the Christmas tree before 3pm it will be delivered by a dedicated team the same day.”

Helpful Report

Posted 11 months ago

“I am absolutely disgusted with the service I have received today from Pines and Needles. Having used their services for the past 5 years or so and always being extremely happy with the trees I've had delivered, today has been disgraceful. Early this afternoon my wife rang their customer services to enquire if they could check on the delivery of our tree today, which we ordered back in September. They checked and said it had been collected by the courier and was on its way to be delivered. We also asked for the tracking number for the courier and was given the information. A few hours later we contacted the courier to ask when it would be delivered and was told it hadn't been collected and it wouldn't be here until at least Monday! So my wife rang Pines and Needles back and was told nothing could be done. She pushed further and was given a 50% refund and it was explained that the reason was because we live so far away!! So why offer nationwide delivery! She requested he email to confirm the refund but this never arrived. I’ve ended up paying over £115 and have nothing to show for it.”

Helpful Report

Posted 11 months ago

“Miles & May at Barnes Rocks lane. Awesome service, awesome tree. John & Paula”

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Posted 11 months ago

“Barnes Pines and Needles: great service from Miles and his wife! Many thanks for your help.”

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Posted 11 months ago

“The Lovely,Miles was very helpful and even carried our tree across the road into our garden”

Helpful Report

Posted 11 months ago

“If I could leave no stars I would. No tree delivered, cannot get through on the phone says mailbox full - no reply to emails or on live chat. Took money and no tree and no way to contact - scammers - avoid!”

Helpful Report

Posted 11 months ago

We’re terribly sorry you’ve had this experience. Unfortunately, we had delivery issues on this day.

Posted 11 months ago

Pines and Needles is rated 4.2 based on 2,481 reviews