Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Can't believe the difference a year can do to a company .I have been buying from you for 5 years no problems, no delivery on the due day then promised next day no tree, then it was delivered after I'd canceled it , i needed it for the weekend as my daughter's were both home from uni. Pines and needles blamed the couriers, I'm sure they would ! If you need a tree for a specific day/weekend , get in the car and pick one up more fun ! I will never use pines and needles again ! Ian merry christmas to all readers of this review 😁”

Helpful Report

Posted 4 years ago

HI Ian, Sorry to hear about your experience with us this year. As you said yourself you've been buying with us for five years now without any issues. However as with any business issues with deliveries do arise and where we can we will do our best to try to sort it out. Please accept our apologies for this year. Contact me: marketing@pinesandneedles.com and I can talk to you further

Posted 4 years ago

“Really happy with my new tree and great customer service in Battersea Park over the weekend by the charming Harry. Will defo be back next year.”

Helpful Report

Posted 4 years ago

“We buy our Christmas tree from the Maida Vale shop every year but this year Terrell Codling made the experience a whole lot better. He was exceptional and we got our best tree ever. Merry Christmas Everyone!”

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Posted 4 years ago

“Sam was great helping us with our tree in Chiswick, Merry Christmas!”

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Posted 4 years ago

“Great service from Max at the Regent's Park site! We got a great nordman 6ft and a holding stand delivered the same day! Merry Christmas Max!”

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Posted 4 years ago

“Great help by Sam in Chiswick.”

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Posted 4 years ago

“Wonderful as always”

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Posted 4 years ago

“Got 2 lovely trees from wendover woods today a nice 11 foot and a small 4 foot, both fit the house perfectly! Thanks to Ben and Archie for the help. Many thanks”

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Posted 4 years ago

“Archie from wendover woods was great help today! Helped me pick out the perfect tree”

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Posted 4 years ago

“Archie from wendover was a great help today, Helped me pick out the perfect tree!”

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Posted 4 years ago

“Visited Pines & Needles in Battersea Park on Saturday (30th Nov) and served by Dimos who was very helpful and patient with us as we looked for a perfect tree for us!. The tree is beautiful and we wouldn’t have found such a lovely one without his help. Price is not too bad for the size and quality... although I forgot to get my free gift! We will definitely purchase again next year from there!”

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Posted 4 years ago

“Just bought our tree from Wendover Branch, Ben was very helpful whilst we were comparing the various types of trees, pointing out the difference between them all. Also showed our dog lots of attention.”

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Posted 4 years ago

“Just bought a lovely 7 footer - Nordman Fir - Ben was very helpful and patient as we choose the perfect tree for our family home.”

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Posted 4 years ago

“I bought a very nice tree at Hampstead Heat and I was helped by Finn who was great.”

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Posted 4 years ago

“Just bought a tree from Wendover Woods - Archie was really helpful and we came home with a lovely tree, ready trimmed for a drink of water.”

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Posted 4 years ago

“Kurt (Hampstead Heath) was very helpful, friendly and knowledgeable. Great experience!”

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Posted 4 years ago

“Great Service and great trees! Max was very kind and helped us to put the tree in our car. Thank you E&A”

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Posted 4 years ago

“Freddie and Olly at the Cockfosters were brilliant and we love our new Norddman (as do our cats - especially drinking from the tree holder!)”

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Posted 4 years ago

“Excellent service from Anya in Wendover Woods. Our tree is spectacular !”

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Posted 4 years ago

“We bought our beautiful Christmas tree from the Pines and Needles Barnes location today and couldn't have been happier with the experience. Will was incredibly helpful in assisting us choose the best one to suit our needs, and even carried it home for us (we live just down the road). 3rd year in row buying our tree from here - highly recommend it; great quality trees and even better customer service. Thanks Will.”

Helpful Report

Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews