Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,482 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,482 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I visited Pines and Needles on Fortune Green, exceptional quality trees and amazing customer service from Luke and his team, highly recommend”

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Posted 6 years ago

“Great service from start to finish........”

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Posted 6 years ago

“UPDATE: since posting the below review P&N contacted me very promptly to apologise and offer a free tree next year to make up for the error! Very impressed with how quickly and professionally they handled this. Very poor delivery service. First experience of buying a tree at pines & needles but won’t be using again. We found a lovely tree at the new Archway pop up and arranged delivery for Sunday morning. We agreed a time slot before midday Sunday as we had an appointment at lunch time. There was no sign of the tree at midday. We called and were told our tree would be delivered between 3pm and 10pm. We had to cancel our plans for the day after we specifically arranged delivery around our appointment.”

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Posted 6 years ago

“Easy to order, beautiful tree delivered. A great start to Christmas season”

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Posted 6 years ago

“Prompt service and friendly delivery guys. Love the tracking and SMS service too.”

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Posted 6 years ago

“The Kingston site was small, but beautifully laid out. Staff were friendly and welcoming, even keeping my kids amused while I looked at the trees. Many thanks to Shayna for helping to make choosing our tree an enjoyable experience.”

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Posted 6 years ago

“They are the best. I have ordered my tree from them for the last 12 years. I have nothing but praise for them. In fact I just ordered this years tree”

Pines and Needles 5 star review on 3rd December 2017

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Posted 6 years ago

“(I've already done this - does your system accidentally ask twice?) Excellent service, great selection of trees, the set-up of the place (church at Upper Holloway) looked very festive - was immediately drawn in.”

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Posted 6 years ago

“I visited the Pine and Needles on Wandsworth High Street. Sven was incredibly helpful and friendly. I picked a wee tree for the lead up to Christmas and got some mistletoe, both of which are superb quality. Highly recommend anyone in the Wandsworth area to get their tree from here!”

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Posted 6 years ago

“We bought a lovely tree from Clissold Park / Church Street. Ian was great, very helpful and cheerful even though we arrived 5 minutes before he was due to close. Thanks Ian!!”

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Posted 6 years ago

“It was so simple to book. The delivery guys were on time, with a call to let me know in advance and were polite and helpful. The tree is also super quality - a great start to Christmas!”

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Posted 6 years ago

“Fantastic service from Tom! Thank you so much! Amelia”

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Posted 6 years ago

“Great trees and good customer service.”

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Posted 6 years ago

“Great quality Xmas trees and service, would highly recommend”

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Posted 6 years ago

“Waited for 6 hours, and never got a tree. Ruined a Friday night and the morning of a little girl who woke up early to decorate a tree that never came.”

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Posted 6 years ago

“Many Many thanks to Julián.A lovely guy he help me a lot.I had a great service from him. Now my house is beautiful with tree many thanks Pines and Needles. Happy Christmas from Sara.”

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Posted 6 years ago

“P&N Chiswick; fantastic service from Ken & Araba, thank you for your help & conversation, we’re very happy with our choice!”

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Posted 6 years ago

“P&N Fulham... Absolutely lovely place... super festive. Jack was amazing! Thanks again :)”

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Posted 6 years ago

“Didn’t purchase from you as you were far to expensive”

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Posted 6 years ago

“From customer service to delivery it was excellent. Very helpful and polite. The tree was lovely, a deep green, but not as bushy as expected. Will definitely purchase again.”

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Posted 6 years ago

Pines and Needles is rated 4.2 based on 2,482 reviews