Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Everything was great. The delivery and the tree!”

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Posted 2 years ago

“Best tree we've ever had.”

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Posted 2 years ago

“I was really impressed with the quality of the product purchased. I got a 4-foot tree, which was delivered on time. The quality of the tree was high - it was a great shape, did not drop many needles, and considering how close it was to Christmas, I was impressed with how nice it was.”

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Posted 2 years ago

“Ordered an 8ft tree this year. The tree I received was definitely not an 8ft tree it is much shorter. I am disappointed as I have used pines and needles online for the last few years and have always been happy with my tree.”

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Posted 2 years ago

“We have never had a real tree and found you guys via Google, wow amazing tree looks great minimum needle loss amazing. We will be ordering from you next year”

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Posted 2 years ago

“Delivery on time. Trees always a lovely shape”

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Posted 2 years ago

“We have been getting trees from you for ten years, or thereabouts but last two years have really not been good. I have already (via my husband Matthew) sent you an email telling you that the tree this year however, beautiful was virtually dead upon arrival but haven't heard anything back. On top of this last year wasn't very good either. I was hoping then that that was a one off, so I never complained but now it seems to be a pattern. Susanne Levin / Matthew Bell”

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Posted 2 years ago

“Great quality, delivery - very happy with my first order! Will come back next year.”

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Posted 2 years ago

“Very very good service.”

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Posted 2 years ago

“Thank you for the gorgeous stunning Christmas tree. I’m admiring the Christmas tree you delivered as I write this review. Wish the team the very best and pray that we all have a even better year in 2022.”

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Posted 2 years ago

“Beautiful tree. Needles haven’t dropped at all. Would buy from here again.”

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Posted 2 years ago

“Ordered at the last minute for a family that had to remain in isolation over Christmas, delivered in time in a lovely condition and still looking great for the New Year. Thank you!”

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Posted 2 years ago

“Worst experience ever. I always get my trees from pines and needles brockwell pk, but moved to Wallington this year so ordered a fraser fir online that cost me £104 with delivery. When it arrived I cried, it was the ugliest tree I have ever seen, all misshapen, unequal, broken, and sticky with sap. I then struggled to get through to their services to resolve, so many calls/emails, had hassle over getting a full refund and had to chase them repeatedly to collect the tree as they expected me to just keep it in my front garden and dispose of it in the new year. Never again, I found a lovely local nursery and got the most beautiful 7ft Nordman fir for £55.”

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Posted 2 years ago

“Wonderful long-lasting tree, wonderful service, charming people”

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Posted 2 years ago

“Very good”

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Posted 2 years ago

“We have bought our Christmas trees from Pines and Needles for the last few years but had always chosen our own tree previously. This year we decided to order a tree for the first time and were a little apprehensive about what would be delivered. We ordered a 7 foot tree on Saturday 18th December and it was delivered just after 8am on Sunday 19th December. We were absolutely delighted with the tree and couldn't have picked a better one ourselves. Your delivery driver was first class and we were so happy with the whole experience. Will recommend to all, many thanks.”

Pines and Needles 5 star review on 30th December 2021

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Posted 2 years ago

“Beautiful tree, shape etc but didn’t drink any water from day one.. I was told by pines & needles that those don’t drink much.. well all dried out and droopy before Xmas! Too much of a mare to replace 10ft tree!!”

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Posted 2 years ago

“Beautiful tree that stayed looking fresh right through Christmas. Very efficient and helpful delivery - delivery men kindly carried my tree up two flights of stairs right to my door - thank you!”

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Posted 2 years ago

“Order process and delivery was great, easy and free arrived beautifully safe and sound in our living room. Great delivery guys, they have been very professional and kind”

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Posted 2 years ago

“Excellent service Ordered at short notice two days before Christmas eve The tree was lovely quality I ordered a five foot tree and it was lovely and bushy and healthy. When I cut the cords and stood it up it provided instant festive satisfaction even before decorating it Still Hardly any needle drops so far and it’s now the 30th December Would highly recommend pines and needles”

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Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews