Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Christmas tree was deliverered on time and is a beautiful shape.”

Helpful Report

Posted 10 years ago

“Last year all went smoothly\nThis year, ghastly I was misquoted on delivery / split delivery\nLack of customer service with the exception of Charlotte McCarthy who is an asset to your company\nNo response from your company to an email (sent to Josh)\nOn second delivery the personnel were quite upfront in telling me that the office was lying to everyone about deliveries this year and were useless! All of this has been fed back to Charlotte.\nIncidents of poor performance too long to list Charlotte fully cognicent of my disappointment”

Helpful Report

Posted 10 years ago

“Tree is a bit lopsided and not as full as I had hoped. My party is tomorrow evening and I need a replacement tree this evening between 6-10pm.”

Helpful Report

Posted 10 years ago

“Delivery was good - very punctual.\n\nThe tree is a big disappointment. It seems every other year we get a dud tree. This one has half the branches on one side missing (an extended bald patch) - it looks ridiculous. Only the fact that kids were present meant we didn't return it!\n\nWill probably not use P&N again as feel advantage in having sight of tree before purchase. Its a shame because last year's tree was lovely - the one the year before very ugly.”

Helpful Report

Posted 10 years ago

“Worst customer service ever.”

Helpful Report

Posted 10 years ago

“For the second year running, excellent service, great tree and delivered early morning. Will use again next year”

Helpful Report

Posted 10 years ago

“Delightful guys delivered the tree and struggled to put it up for us for a long time, unfortunately it fell down shortly after they left. It's a beautiful tree but considerably fuller on one side than the other so it wouldn't stand. I had to chop a lot of branches to even out the weight (and ended up in casualty when I cut my hand in the process) so not too happy this year :-(”

Helpful Report

Posted 10 years ago

“Hi, very happy with delivery, tree, garlands and wreath - all very good quality. \nThe one dispointment, especially given our order size of £150, is that we had ordered some free mistletoe, which did not arrive.\nWould it be possible to deliver the free mistletoe to us please? Kind regards, Stephen”

Helpful Report

Posted 11 years ago

“Lovely tree, delivery on time and very helpful driver. Thankyou very much!”

Helpful Report

Posted 11 years ago

“I'M HAPPY”

Helpful Report

Posted 11 years ago

“Excellent service, good value and great tree!”

Helpful Report

Posted 11 years ago

“The delivery was very late and I had to contact the driver to ask about the time. The tree was OK-ish, but had a few broken branches and bare at the top. It would not be the tree I picked at a traditional market. The tree was left unopened, and was not in the net as last year.”

Helpful Report

Posted 11 years ago

“The tree is lovely & healthy. But was delivered nearly two hours over the estimated delivery time I requested & I didn't receive a call from the driver at all”

Helpful Report

Posted 11 years ago

“Paul was 20 mins late but the traffic was bad due to the fog and Paul apologised. It didn't cause any problems so it's not bad feedback but on the other hand it wasn't perfect service either.\nThe tree looks great though!”

Helpful Report

Posted 11 years ago

“The first tree was too small which I said would be ok but there was nowhere to place the star/angel so Mike very kindly changed it. They worked so hard to fit the tree I hadn't the heart to say it was the worst looking tree I've had in years, skinny and uneven growth..very disappointing. My daughter feels sorry for the tree so we'll make the best of it. The guys delivering it were fantastic though . Deirdre Allen”

Helpful Report

Posted 11 years ago

“Delivered promptly and efficiently”

Helpful Report

Posted 11 years ago

“Service fine, but tree covered in mud down one side. Hopefully being replaced on Friday.”

Helpful Report

Posted 11 years ago

“The courrier snapped one of the two trees I ordered. Replacement coming tomorrow. Last year they lost parts of my order. I probably won't order from you next year due to the courrier you use. Your product us great however so I could easily be a happy punter if the delivery bit matched the rest.”

Helpful Report

Posted 11 years ago

“Valentin and his men were very good and helpful. They are a credit to your company. Experts in their field! \nUnfortunately the delivery was missing three garlands and because the driver was sent to another job we were unable to receive them in time for an important dinner party. I was told I would be refunded and hope this runs smoothly. \nOther than this I was very happy with the service. The tree is in prime position in a very important home in Chelsea. \nThank you!”

Helpful Report

Posted 11 years ago

“This is the third year we've had a tree from Pines and Needles - the trees are always lovely, full, an excellent shape - and keep really well too. The budget delivery service is, for me, a little pricey considering it can turn up anytime between 8 in the morning and 10 at night however I am generally very pleased and would recommend it to all.”

Helpful Report

Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews