Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“brilliant tree very happy with it”

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Posted 54 years ago

“Our second year ordering from you, and another lovely tree!”

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Posted 54 years ago

“Great tree, but this time we only had one delivery person and he was carrying the tree by himself, I helped as he shouldn't be carrying something that heavy by himself.”

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Posted 54 years ago

“fantastic service”

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Posted 54 years ago

“This was as we expected”

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Posted 54 years ago

“Nice & friendly guys, cleaned up the fallen needles before they left.”

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Posted 54 years ago

“Seemed very fresh”

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Posted 54 years ago

“pretty and seemed fresh”

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Posted 54 years ago

“Was an absolutely beautiful tree, very fresh and perfect shape”

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Posted 54 years ago

“Fantastic tree - best yet”

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Posted 54 years ago

“excellent - beautiful tree”

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Posted 54 years ago

“We are very happy with our 6ft Nordmann Fir. We were disappointed that we could not be given additional discount or further benefits as we have been loyal now for 3 years and we were disappointed that a substantial branch of the tree broke. We are also disappointed that the tree is very bent at the top which is causing an issue with the tree topper.\nThis has disappointed us.”

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Posted 54 years ago

“the tree's great & still seems okay nearly 2 weeks later”

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Posted 54 years ago

“Really beautiful tree and on-time, polite delivery. Very happy.”

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Posted 54 years ago

“Tree is an enormous disappointment. After years of using pines and needles I won't use them again.”

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Posted 54 years ago

“V good service. V efficient and friendly delivery men too.”

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Posted 54 years ago

“2 days before Xmas our tree is in dire shape. For a non drop tree we have a lot of bare branches. This tree has been a disaster.”

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Posted 54 years ago

“Lovely tree, good quality and size. It was great to have a delivery service. Only minor issue was waited all day and it came right at end of delivery window, so would have been better if could track delivery or be given a tighter delivery window.”

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Posted 54 years ago

“Tree failed to turn up on agreed day - as it's a school the children were really excited about its arrival!! I had to reschedule staff to dress the tree. Very disappointing”

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Posted 54 years ago

“After a terrible start you made it perfect, Nightfreight let me down on my Friday13th delivery, after speaking to one of you this was sorted in an instant, and i ended up with two fabulous trees which i was told if two turned up i could keep it, well you made a friend of mine smile when she put up this other tree! she lost her mum three weeks previous, so it was nice to give it to her. thank you again.”

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Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews