Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tree is brilliant and the phone number was very helpful when we had any questions.”

Helpful Report

Posted 54 years ago

“Unfortunately the tree sent was thin and the top 2ft rather bare. The response from the driver and office was good, however I will have to plan to stay in for a second full day. Ideally re- deliveries would be within a half day time slot. Fingers crossed the next tree will be great. Peta”

Helpful Report

Posted 54 years ago

“I have just noticed that the "netting" has just been dumped in the curb outside my house - as I said, the two were in a desperate hurry and complained how little sleep they had had - but this is UNFORGIVABLE behaviour !!!!!\n\n”

Helpful Report

Posted 54 years ago

“lovely tree - the boys nearly left until I pointed out it was wobbling and gettings it in the pot was the primary reason I use your service. Size and height great - slightly saddened by the top, which divides into two”

Helpful Report

Posted 54 years ago

“As always an excellent service, the tree is magnificent.”

Helpful Report

Posted 54 years ago

“Ordering & delivery all very straightforward and efficient. However, trees both had to have several branches sawn off as virtually NO trunk visible to get into a stand! A lot of work that took the shine off the "easier option" of delivery. Also the smaller tree is now looking very pathetic without its lower limbs! By the time the trees were received it was too late to go out and get replacements - very disappointing and quite exhausting for a senior citizen to deal with!”

Helpful Report

Posted 54 years ago

“Lovely tree, well decorated.”

Helpful Report

Posted 54 years ago

“Excellent customer journey, tree beautiful and fantastic quality!”

Helpful Report

Posted 54 years ago

“Outstanding service all round - you have one very satisfied customer. Thank you!”

Helpful Report

Posted 54 years ago

“Excellent service and beautiful tree - thank you!”

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Posted 54 years ago

“Excellent - gets better every year. Roll on 2014.”

Helpful Report

Posted 54 years ago

“Great service, really friendly and helpful delivery guys and the tree itself is perfect, I couldn't have picked a better one myself.”

Helpful Report

Posted 54 years ago

“the driver dumped the tree at the door and didn't give us a chance to see the tree before he left. This is the last time I will be using your service. I think it's reasonable to be able to see the tree that I have paid a premium price for before I accept it. The tree isn't great but I know from my experience last year that getting another one is more hassle than it's worth.”

Helpful Report

Posted 54 years ago

“The tree was not of a great quality comparing to the previous year. It dried in a few days despite being in water.\nThe cost of the delivery was far too high, I am not sure I will re-order next year or recommend to anyone.”

Helpful Report

Posted 54 years ago

“the delivery was great on time and i am looking at the tree now it looks lovley many thanks to your staff\n\npat\nhaverstock school”

Helpful Report

Posted 54 years ago

“Lovely, full tree! :D”

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Posted 54 years ago

“Disappointing tree and very late delivery”

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Posted 54 years ago

“Everything was great: website catalog, customer service over the telephone to select products, delivery - and the products were great! Thank you and congratulations.\nOderisio”

Helpful Report

Posted 54 years ago

“I ordered an 8ft tree as that's around the height of my ceiling. When I was putting it up it was far too tall so that I had to both cut the bottom off (with difficulty) and remove some of the larger bushy bottom branches so the tree now looks sparse.\nThe part of the trunk that I cut off had a big '9' written on the end so I have been sent the wrong size. Too late to do anything about it now as I've put up and decorated the tree but it's taken me a lot of needless effort and the end result is disappointing.”

Helpful Report

Posted 54 years ago

“Very good service and great tree”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews