Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tree would not fit into stand so bought another stand and still didn’t fit. Seemed to be because the trunk was not straight. So had to lean on window to hold it up. Needles all over floor from day 1 . Worse tree I have ever had”

Helpful Report

Posted 1 year ago

“Great service. They delivered on time, tree was lovely, they picked up on time. No mess and really professional and respectful. Wouldn’t hesitate in using them again.”

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Posted 1 year ago

“The best tree we've ever had! A beauty! :)”

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Posted 1 year ago

“The service from Pines and Needles has always been excellent. Because of that, we were disappointed to have a Christmas tree pick up that was less so. One of the team was completely useless and made life difficult for the other. He had trouble following directions to get to our home, left a mess and was generally clueless. This was such a surprise as usually the Pines and Needles service is good.”

Helpful Report

Posted 1 year ago

“We did see good reviews and thought to give a go especially all tall christmas trees were sold around our area and surprisingly we hit jackpot it was very good Christmas tree... Thanks”

Helpful Report

Posted 1 year ago

“I'm a loyal customer and buy trees from this company for more than 10 years. Admittedly, I have never been disappointed, it was always great trees and a great service. But this year we needed to move the delivery date to 5 days forward due to family emergency (and customer service was amazing, the most helpful guy on a phone). But lately, we were clearly delivered the same tree, that was cut for us - as any tree that waits you for a week, it was completely dry and, regardless if my best efforts to water it, died really quickly, when I decorated it, it dropped needles as crazy. If company would like to receive my order next year, than something must be done and next year procedure should be more honest.”

Helpful Report

Posted 1 year ago

“I paid for indoor pickup service. Every year previous, they've come in, carefully put a blanket down, chopped up the tree, then wrapped it up to prevent damage to the house. Any leftover needles were swept up. This year, none of that. The tree was scraped through the house past walls and doors, leaving marks every where, dropping piles of needles. None of it was cleaned up. I called to complain, customer service did nothing.”

Helpful Report

Posted 1 year ago

“Lovely tree, very happy with the tree, delivery guy who delivered the tree was excellent, the tree lasted the entire month from the 7th of December to the 5th of January, be sad to let it go. However it’s a great shame that this 5 star has to be a 3, the customer service guy on the phone is a big let down of the company.”

Helpful Report

Posted 1 year ago

“I have order a Christmas Tree for 80£ including delivery, at the beginning of December and it was never delivered. I was promised to be refunded and they sent me 9.68 pounds back. It's just a joke. Their explanation is, that the tree was delivered, which is not true! Very disappointing experience 😞”

Helpful Report

Posted 1 year ago

“Lucy at Richmond was great. Negotiated firmly but fairly. We felt we got a deal and so did she!”

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Posted 1 year ago

“Very happy with my last min Xmas tree from Brent Cross. Big thank you to Luca who made the whole thing hassle free- Luca really was Santas top helper!”

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Posted 1 year ago

“Got my tree last year and this year at friary park, place looked good. Thanks Luca for helping us pick it out.”

Helpful Report

Posted 1 year ago

“Can’t recommend Pines and Needles enough, great trees but moreover for its excellent customer service. I was served my the charming, enthusiastic Luca who made the whole experience effortless and enjoyable. Luca fulfilled my personal request perfectly and endeavoured that I didn’t lift a finger- he was all I could have asked for buying a tree by myself!”

Helpful Report

Posted 1 year ago

“Great delivery etc. wilted in 2 weeks. Very disappointing”

Helpful Report

Posted 1 year ago

“I would say it’s the worst tree I ever bought. It wouldn’t stand up straight without falling over. Thought it was the stand and bought another for 100 but still kept falling. Slightly brown and non fall tree needles everywhere from the first day. Terrible tree. Had to lean against the window to stand it up . Really dodgy set up with small children .”

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Posted 1 year ago

“Fantastic service from start to finish and, simply the best xmas tree - my family were delighted! Would recommend without hesitation.”

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Posted 1 year ago

“We are very fussy about our Christmas Tree and so I went twice to Richmond Athletic grounds Pines & Needles and was both time helped by the brilliant Lucy, to whom nothing was to much trouble and her enthusiasm never wained. We had the tree delivered and put up by the team and it was seamless and so simple. THANK YOU (especially Lucy!!)”

Helpful Report

Posted 1 year ago

“Fred served us last minute with a smile. Very cheerful and helpful. Thank you!”

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Posted 1 year ago

“This is an excellent service. I kept making changes in my order and they accommodated me every time. The tree was scheduled to be delivered between 8-1 and arrived at 10:45. The delivery men set it up for me. The tree is beautiful and smells delicious! This is a super company.”

Helpful Report

Posted 1 year ago

“Got a really beautiful huge tree from the Fulham branch (lol). Great and friendly service from a guy called Ben who manhandled it through the net machine and somehow got it into the car- a feet I would not have been able to do- whilst cracking a joke or two. Left feeling nicely festive and tree looks fabulous in situ.”

Helpful Report

Posted 1 year ago

Pines and Needles is rated 4.2 based on 2,481 reviews