Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.20

4.2 Rating 2,522 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,522 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 76%
Accurate And Undamaged Orders	Greater than 84%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Got a really beautiful huge tree from the Fulham branch (lol). Great and friendly service from a guy called Ben who manhandled it through the net machine and somehow got it into the car- a feet I would not have been able to do- whilst cracking a joke or two. Left feeling nicely festive and tree looks fabulous in situ.”

Helpful Report

Posted 2 years ago

“We picked up a beautiful tree from Maida Vale yesterday and were served by a wonderful young man called Luke . He was polite, professional and super knowledgeable about all the different trees. Please pass our huge thanks to Luke”

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Posted 2 years ago

“Excellent tree, really full and a good shape”

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Posted 2 years ago

“Very pleased with the service. Although one small branch was broken and fell off overall Christmas tree is really nice, great shape, perfect high we purchased 6ft Nordmann Fir Christmas Tree and we love it.”

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Posted 2 years ago

“It has become a fab family Christmas tradition to buy the tree from Pines and Needles Lavendar Hill. Easy, fun and Christmassy! Great kilted service from Dom this year!! 🎅🏼🙌🎉”

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Posted 2 years ago

“Really poor service, failing twice to deliver a tree ordered weeks ago and being lied to by customer services. 2 very upset children as we’re now out searching for alternatives. Won’t be using you again and recommend others to avoid as well”

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Posted 2 years ago

“Bought a tree from Pines and Needles again this year. Nick was so helpful as we took a while to choose and he carried it to the car whilst dealing with excited children. It looks perfect.”

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Posted 2 years ago

“It’s our family tradition to buy trees here and Dan made the experience even better…thanks Dan! 10/10 Matt from acton”

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Posted 2 years ago

“Wonderful. Thank you very much for my lovely tree delivered to the room.”

Pines and Needles 5 star review on 15th December 2022

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Posted 2 years ago

“Excellent tree and great service”

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Posted 2 years ago

“Excellent product & delivery service. I will be using this company again for more Christmas products!”

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Posted 2 years ago

“Dan at the Stoke Newington branch was really helpful and we’re super happy with our tree!”

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Posted 2 years ago

“Excellent service provided! Very friendly and professional staff!”

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Posted 2 years ago

“I ordered a 9ft tree which I had not been able to choose personally and was rather anxious it would be disappointing. It is absolutely stunning! Thank you so much!”

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Posted 2 years ago

“Great tree and smooth delivery”

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Posted 2 years ago

“Very friendly delivery guys and very accomodating with installation.”

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Posted 2 years ago

“Fabulous team - always so helpful”

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Posted 2 years ago

“Excellent service”

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Posted 2 years ago

“Long time customer. Never again. Had two trees delivered. Both were exceedingly full and bushy at the bottom and spindly at top with 40cm branch bringing it to 6ft. Will buy from high street where I can see the quality since P&N are no longer reliable. Had to decorate first tree for a Christmas party. Then undress waiting for new tree - same problem!!”

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Posted 2 years ago

“Brilliant 7 foot Nordman Fir. Tomi was just great.”

Helpful Report

Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,522 reviews