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Pines and Needles Reviews

4.2 Rating 2,482 Reviews
68 %
of reviewers recommend Pines and Needles
Company Reviews Product Reviews
491
 Questions Insights Metrics Info
4.2
Based on 2,482 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Lidia
Verified Reviewer
“Tree looks perfect! Best quality,! Customer service is also the best ! Thank you Oskars from Ealing🎄🎄”
Helpful Report
Posted 6 years ago
Aminah T
Verified Buyer
“Tree, as always, excellent quality and delivery as expected, but we did not receive the extra miniature tree offered to early bookers.”
Helpful Report
(Beckenham Green BR3 1BL) - Posted 6 years ago
Anonymous
Verified Buyer
“The trees are beautiful, delivery times are spot on, staff is excellent. Great service.”
Helpful Report
(Beckenham Green BR3 1BL) - Posted 6 years ago
Imogen E
Verified Buyer
“Very good tree shape. Arrived within time slot. Advance warning of eta by text. Very pleased.”
Helpful Report
(Beckenham Green BR3 1BL) - Posted 6 years ago
Anonymous
Verified Buyer
“Ordering from Pines and Needles was easy. I needed help with my web order, and quickly had a customer service representative from the web department on the phone. He took care of my order, and was very helpful. The delivery men were really nice, and installed my tree quickly. They cleaned up extra needles and were very friendly. I will use this service every year going ahead.”
Helpful Report
(Beckenham Green BR3 1BL) - Posted 6 years ago
Patrick B
Verified Buyer
“Excellent service year after year”
Helpful Report
(Beckenham Green BR3 1BL) - Posted 6 years ago
Ivana B
Verified Reviewer
“They did not deliver our Chritsmas garland, they claim it was "lost" and they cannot replace it. It was supposed to arive yesterday (December 21st), but it did not, and only after calling them today did we find out that it was "lost"???? They say they cannot make a new one, but can refund us - which is irrelevant since we cannot get a new one now. We do not have a Christmas tree, so this definitely spoils our Christmas. This is outrageously bad service, will make sure noone we know orders from them again.”
Helpful Report
Posted 6 years ago
Anonymous
Verified Buyer
“We bought a tree last year and it was perfect so we went ahead and ordered another this year. It was delivered within allotted time by two friendly guys but after they left I unwrapped tree and was disappointed. It wasn’t as bushy as last years and it had four central branches so no clear place to put the star. I rang customer service and they arranged another tree to arrive that PM. A guy turned up with a beautiful tree and took the other away. Very good service all in all.”
Helpful Report
(Beckenham Green BR3 1BL) - Posted 6 years ago
Micheal
Verified Reviewer
“visited Shoreditch branch on the weekend with the family and had a fun and enjoyable day, the highlight was when the children helped with the tree netting, a big thank you to Robbie who helped me choose a suitable tree amongst the others on display, he was professional and helpful as well as making the kids smile on the day and the small gift of a small tree was just the icing on the cake.. will use pines and needles again next year !! seasons greetings!!”
Helpful Report
Posted 6 years ago
Kate
Unverified Reviewer
“The best trees going! And Ciprian could not be more hekpful”
Helpful Report
Posted 6 years ago
Akosua
Unverified Reviewer
“Ciprian was extremely help and very kind. He has expert knowledge of all of the types of trees on offer and did everything with a huge smile and Christmas cheer. 5* service”
Helpful Report
Posted 6 years ago
Mark O
Unverified Reviewer
“Very helpful and seasonal cheer. Great happy christmas mark ogilvie Mr Ciprian is great guy”
Helpful Report
Posted 6 years ago
Anon
Verified Reviewer
“Ordered from Pine and Needles past two years. The first tree was hands down the best tree we have ever had, but this year’s tree is not quite as shapely and best suited if you wish to place it against a wall… Just a pity though that the side facing the room has a bald patch in the middle. Contrary to others costumer, I find the customer service has good.”
Helpful Report
Posted 6 years ago
Dr. J
Unverified Reviewer
“Thank you for the great and helpful service. Mia made it a great experience and we will be buying our tree from you again next year!”
Helpful Report
Posted 6 years ago
Anonymous
Verified Reviewer
“Ordered a 4ft potted fir tree, which came to a total of £98 inc. delivery. Bearing also in mind this is the exact same order made in 2016m which cost £80 inc. delivery. When the tree arrived its no more than about 3ft tall, lost if you place it on the floor. Appearance almost half the size of the previous year. The label read 4-5ft. This is clearly a joke - this company should be reported to Trading Standards. The prices are unacceptably high and the items falsely labeled and undersold. I've asked for a refund and waiting for a response.”
Helpful Report
Posted 6 years ago
Dear Customer, Apologies for this, we try our best to ensure that our products are correctly labelled and we take this type of error seriously. This review will be passed on to the correct team to ensure that our quality control processes are improved. We have refunded your full order.
Posted 6 years ago
Anonymous
Verified Buyer
“We have had 9' Nordmann fir Christmas trees from Pines and Needles since 2010 and ,although expensive they have been worth it - they have always been beautiful. This year however we are most disappointed - I feel that perhaps the company is getting too big and quality is suffering. When our order arrived we were given a tree that was only 8'4" although we'd paid for a 9' tree. As there was no other suitable tree on the van I called Pines and Needles who immediately organised a replacement the same day. That aspect of the service is very good. Now the tree is up it compares very badly with those we've had in previous years. It is very 'skinny' and the trunk is not quite straight. Because the branches are so short near the bottom they droop visibly with the decorations. It's not a disaster but we had specifically requested a full tree as we have the space. I just feel we've been given what's left. Don't want to ask for another replacement as it's so near Christmas now . Oh well- will consider a different supplier next time.”
Helpful Report
Posted 6 years ago
Dear Customer, We value our customers feedback and it will be passed onto the correct team to improve quality control processes. We grow our own Christmas trees in our plantations and every tree is unique in shape and size, we like to say 'perfectly imperfect'...We try to ensure that customers are selected a tree that suits but we apologise that the tree was in this case not up to our high standards that we strive to maintain. As an apology we would like to offer you a free tree for next year. Our team will be in contact.
Posted 6 years ago
Laura
Verified Reviewer
“the only place to get a tree , i have been using pines and needles for the last 4 years and always happy with the tree and the service, this year bought my tree from the shoreditch site and loved my 7ft tree, a great big thank you to robbie for being patient and helpfull in choosing the right tree!!!”
Helpful Report
Posted 6 years ago
Lisa
Verified Reviewer
“If you haven't picked your tree yet, Ciprian is your man at Pines and Needles. Still some lovely trees and he is very very patient!”
Helpful Report
Posted 6 years ago
Anonymous
Unverified Reviewer
“Ciprian was very helpful when picking out our Christmas tree.”
Helpful Report
Posted 6 years ago
Maria
Unverified Reviewer
“Ciprian was extremely helpful and kind and we enjoyed our shopping experience, merry Christmas!!!”
Helpful Report
Posted 6 years ago
Pines and Needles is rated 4.2 based on 2,482 reviews
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