Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Wonderful tree!”

Helpful Report

Posted 54 years ago

“You must have spoiled us last year with a beautiful tree as this year's is a huge disappointment. We have in fact had to go out today and buy another tree as the one you delivered would not hold half of the number of ornaments we had on the same height tree last year. What a shame - I don't think that we will buy from you again.”

Helpful Report

Posted 54 years ago

“This year I have had a very positive feed back from our client regarding the tree they received. Thank you for listening to my request on my order.”

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Posted 54 years ago

“I've already reviewed your service - hope you got it! All went very well - thank you.”

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Posted 54 years ago

“Tree was terrible. Small, slanted, "holey". Won't be buying again. Not happy.”

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Posted 54 years ago

“One tree was not the size we ordered, the other was covered in mud, Martin was extremely basic in his approach to customer service.”

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Posted 54 years ago

“it is 15.21 on the 5th working day, my package has not arrived....”

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Posted 54 years ago

“Excellent products and service”

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Posted 54 years ago

“Lovely tree, best one we've had so far - thanks”

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Posted 54 years ago

“Excellent fresh tree that lasted for four good weeks !”

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Posted 54 years ago

“Bigger and nicer”

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Posted 54 years ago

“I am very happy with my tree, hoping that I can keep it for next year too!”

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Posted 54 years ago

“Great tree and delivery - thanks.”

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Posted 54 years ago

“looks Great”

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Posted 54 years ago

“easy to use,”

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Posted 54 years ago

“very simple, and reusable”

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Posted 54 years ago

“The emails from you were great and made me feel you cared about the custom but the fact that the tree didn't arrive the first time was a bit inconvenient. Your courier service needs to have their hands slapped!”

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Posted 54 years ago

“Great tree, very fresh - looks like it just came from the forest today. Easy delivery bang on time.”

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Posted 54 years ago

“Fantastic service, as always - polite, efficient, on time”

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Posted 54 years ago

“Best tree for years”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews