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Pines and Needles Reviews

4.2 Rating 2,483 Reviews
68 %
of reviewers recommend Pines and Needles
Company Reviews Product Reviews
491
 Questions Insights Metrics Info
4.2
Based on 2,483 reviews
Shipping & Delivery
Delivery Methods
Courier, Own Driver
Average Delivery Time
Within 5 Days
On-time Delivery
Greater than 71%
Accurate And Undamaged Orders
Greater than 83%
Customer Service
Communication Channels
Email, Telephone, Live Chat
Queries Resolved In
Under An Hour
Customer Service
4.1 out of 5
Returns & Refunds
Refunds Process
Difficult
Read Pines and Needles Reviews

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

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Xanthe B
Verified Buyer
“Beautiful tree, as always. Consistently good quality, very organised and great customer service. Thanks!”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Hugh J
Verified Buyer
“Helpful staff on time no drama in tree set up quickly all with out the fuss. highly recommended 3rd year in row using Pines and needles gets better each year. Happy customer”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
James J
Verified Buyer
“All done through the website. Quick, easy and efficient.”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Hugh J
Verified Buyer
“Helpful staff on time no drama in tree set up quickly all with out the fuss. highly recommended 3rd year in row using Pines and needles gets better each year. Happy customer”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Lynnette T
Verified Buyer
“A very pleasant company to deal with. They were accurate with their delivery time. The tree was everything I expected. Will definately use them again”
Helpful Report
Posted 9 years ago
Rachael B
Verified Buyer
“Ordering was super easy and such a reasonable price. The delivery men were extremely friendly and cheery and sorted me out with a stand when it seems I forgot to order one. I couldn't have been more impressed with the overall service received. However, the tree itself this year is a little bit bare towards the top so doesn't look as big as I was expecting. But still beautiful so thank you very much :)”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Lisa J
Verified Buyer
“I was impressed with Pines and Needles getting in touch with us as they had in their system our company having purchased from them in the past. Quote given was good inc. a free mistletoe and mini tree. Everything was good apart from a) the delivery guy who dropped off the tree was a bit rude saying the client had made a mistake and delivered something incorrectly, I couldn't quite understand what he meant since we hadn't received anything prior to the delivery date we requested (1st Dec) and when I queried further I didn't really get an answer. b) they left out the free mistletoe and mini tree. when I called back on the 1st, they advised it would be redelivered the next day but it wasn't, called again on the 3rd and got it just before the end of day when we were closing up. Overall good though.”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Georgia P
Verified Buyer
“Little bit late with the delivery due to having so many to fit in, however very apologetic and polite on arrival and gave us a free mini xmas tree! :)”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Elina G
Verified Buyer
“The tree is ver fresh, the people who made the delivery were very cheerful and polite, I am very pleased! thank you, Merry Christmas!!”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Hannah W
Verified Buyer
“Arrived on time and is a beautiful tree. We are very happy with it, thank you!”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Marcus W
Verified Buyer
“Great, efficient and timely service. The tree looks GREAT too! Marcus,”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Tessa M
Verified Buyer
“Excellent ordering and invoicing. Gentlemen who put up and decorated the tree were helpful and did an excellent job. The tree looks wonderful. Thank you.”
Helpful Report
Posted 9 years ago
Natashka C
Verified Buyer
“Great service as usual. Delivery on time and with a smile. Beautiful trees.”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Kelly O
Verified Buyer
“Really impressed again with your service once again Pines & Needles. The tree is beautifully decorated and arrived on time. We have had lots of compliments from the staff here at Experian Clapham. Thank you for the free added extras also. Merry Christmas, see you again next year. Kelly”
Helpful Report
Posted 9 years ago
Huw M
Verified Buyer
“This is our fourth year ordering a tree for our office from Pines & Needles. The service is super efficient. The trees are of excellent quality and shape. We wouldn't consider looking for another supplier and neither should you !”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Patricia M
Verified Buyer
“The experience was great, the lady I ordered from couldn't have been more helpful and the delivery time was really quick and arrived on day as promised. The two guys who delivered were happy to move it to the space I wanted and were friendly and efficient. The tree itself is great, really fresh and with that great Christmas tree smell! thank you”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Vanessa S
Verified Buyer
“Very quick delivery. Nice delivery guys. Helpful. Very easy service. Came earlier than I thought and let me know when they were on their way. Overall, great service, as always. Thank you”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Susan M
Verified Buyer
“Hello thank you very. Much for. Our Norwegian spruce Christmas tree it was delivered on time as stated The tree was in very good condition very healthy We will not hesitate to use you services again Score 10 out of 10 for fantastic tree, excellent delivery services, Excellent online services thank you once again,”
Helpful Report
Posted 9 years ago
Sally Y
Verified Buyer
“We ordered a 7 foot tree which is definitely 7 foot high but the top half of the branches on the top half of the tree are very sparse so it gives the appearance of being about 5 foot tall. I guess this is the danger when you buy a tree on line rather than choosing one yourself. However, the service was extremely good.”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Hi Sally, Sorry you aren't 100% happy with your tree, we are happy to send you a new one out if this one isn't up to scratch. Give us a call in the office: 020 3384 9420 Kind regards, Pines and Needles
Posted 9 years ago
Christine H
Verified Buyer
“We have used Pines & Needles for a few years now and they have always given an excellent service. The two guys who delivered our beautiful tree this year were very jolly and good sports and one of our events girls took a photo of them to put on our twitter blog. The tree was excellent this year, and so many people have commented on this. We will continue to use Pines & Needles for years to come i am sure of that.”
Helpful Report
(Regent Park NW1 7TN) - Posted 9 years ago
Pines and Needles is rated 4.2 based on 2,483 reviews
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