Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“OK”

Helpful Report

Posted 54 years ago

“a wonderful tree - the first real tree we ever bought, and I never thought I'd love a real Xmas tree so much!”

Helpful Report

Posted 54 years ago

“The first tree wasn't up to scratch, not pretty, too small and 3 of the main bottom branches were broken off from rough treatment (shoving it into the net). \n\nI called and got a free upgrade to the next bigger size, a note for the delivery guy to pick a nice proportionate tree next time, and overall very friendly service from Charlotte and Harriet. The next tree arrived 2 days later and was really beautiful with enough branches and straight. However, one main branch at the bottom was broken off as well but we fixed it with some string and tape. \n\nI don't know when these trees are cut ahead of the sale but a lot of needles came off right away and the tree felt a bit "thirsty" to me (branches weren't as firm/bouncy as they could be). I'm also wondering why trees don't smell of forest anymore these days. When I was young, we could smell the Xmas tree around the whole house, and this one has no forest smell at all, not even when standing very close. Any reason why that is? \n\nAnyway, for an Internet purchase, it's a very good tree and my kids and I are overall quite happy. C. Chitnis”

Helpful Report

Posted 54 years ago

“Overall service is very good, I had a few problems trying to order over the website, particularly when trying to pay. It seems to lose the order and drop back to the homepage. It took me three attempts to get to enter the credit card details.”

Helpful Report

Posted 54 years ago

“The tree was delivered a day late, we paid for the tree to be decorated and it was just left lying on the floor in the showroom. I have emailed twice and had no response.We ended up decorating and lifting the tree into position ourselves. I have asked for a refund for decoration fee and no one has replies in four weeks. Not good at all.We are part of Inchcape and have 130 car showrooms in the UK, I recommended you to them last year.”

Helpful Report

Posted 54 years ago

“I have already sent you an email with a picture of my tree but I thought i would re-iterate how disappointed I am. This is the worst Christmas tree I have ever had and at the same time the most expensive.”

Helpful Report

Posted 54 years ago

“Very satisfactory - I will use you again.”

Helpful Report

Posted 54 years ago

“My girlfriend is heavily pregnant with twins so when the tree was delivered she asked the delivery man if he would carry the tree from our (shared) hallway up the steps (all 12 of them!)into our flat.He refused as he "wasn't insured".My girlfriend had no option but to carry it upstairs herself.If your delivery drivers aren't going to deliver your trees into the property then that should have been clearly stated.Your customers can then make their own minds up whether they want to buy one of your trees.Christmas trees are bulky,heavy objects so you need to use a delivery firm that does the whole job,not part of it.\nYours sincerely \nBen Markey”

Helpful Report

Posted 54 years ago

“best shaped tree we have ever purchased”

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Posted 54 years ago

“very good and your people are very nice and helpful”

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Posted 54 years ago

“best trees we ever had!\nThank you so much”

Helpful Report

Posted 54 years ago

“Cheerful,polite and efficient delivery”

Helpful Report

Posted 54 years ago

“very happy”

Helpful Report

Posted 54 years ago

“very happy”

Helpful Report

Posted 54 years ago

“very happy”

Helpful Report

Posted 54 years ago

“very happy”

Helpful Report

Posted 54 years ago

“Very nice guys, quick and thoughtful - chose a full bodied tree!”

Helpful Report

Posted 54 years ago

“Very nice tree and delivery person was very nice!!”

Helpful Report

Posted 54 years ago

“Great service! Tree looks amazing. Easy to book and the value for money is above expectations.”

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Posted 54 years ago

“Friendly, courteous and efficient. \nWell done !!”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews