Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Rupert was super helpful and cheery when we met him in Ealing and even treated us to a complimentary mince pie! This our second year buying our tree from Pines and Needles and we couldn't be happier ????”

Helpful Report

Posted 9 years ago

“Lovely little tree! Quick response when I asked a question - thanks.”

Helpful Report

Posted 9 years ago

“These kilted dudes arrived in Greenwich Park (Blackheath) out of the blue this Christmas. The quality of their trees is outstanding. I love the fact these trees come from their own farm in Scotland, are sustainably grown and support their community. I'd much rather buy from a family run business than B&Q or some other faceless chain. I'm not knocking those big chains but Christmas is about family after all - well done Pines and Needles. You are indeed, the premier Christmas tree warriors! David Dao, Blackheath”

Helpful Report

Posted 9 years ago

“I would never buy christmas tree from Pines and Needles ever again. The delivery is two days late. They have got my delivery address wrong when I made the order, I then called to correct the address but they are not delivered on the scheduled date. I then called again the second day but still no delivery. When the delivery the tree, the tree itself cannot stand on its own. The tree is not planted into the pot properly as the root has been cut off a lot and will not survive for long time. It is completely useless to plant a tree into a pot which it cannot stand. Very bad experience with Pines and Needles. Unless I hate someone very badly, I will never recommend to anyone to buy Christmas tree from Pines and Needles. I also bought some accessorise when are quite beautiful, but I don't know what's the use of them since the Christmas tree is poor qualify and doesn't stand at all!!!”

Helpful Report

Posted 9 years ago

The delay to your delivery was beyond our control. We dispatched the tree in time and in perfect condition. We were not responsible or able to influence the speed of the delivery once we had dispatched it. This was an unfortunate problem with the courier we could not have foreseen. But you are our customer and we take responsibility anyway, which is why we refunded the delivery charge as an apology as soon as we found out about the delay. And we absolutely dispatched it in perfect condition, we did not know or expect it would get damaged in transit. This again was beyond our control, but nevertheless we sincerely apologise and I will refund the price of the tree from your order immediately. We can send out a replacement tomorrow (the first possible date, because couriers do not pick up on Sundays) which should be with you on Tuesday, IF you find that to be a suitable solution. But we understand how inconvenient that can be so it's entirely up to you. And finally, I've put a 100% discount on your account so next year your tree is on us.

Posted 9 years ago

“Tree arrived on the date specified. Delivery guys (in kilts) were helpful and friendly. Tree was the right size and looks great same as last year.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Excellent service and amazing tree! This is the second year we have used Pines and Needles and will definitely be doing so next year.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“The delivery guys were extremely helpful and prompt. We are very happy with our tree and the competitive price that we received. Will purchase again next year. Kind Regards, Meg”

Helpful Report

Posted 9 years ago

“Great service! Friendly, efficient and the tree looks so great! We had a bespoke design which they were happy to accommodate so thank you. Will definitely be using for years to come. We only wish they had told us they hadn't put in any water in the base as they left as we thought they had. Still very highly recommend! A++”

Helpful Report

Posted 9 years ago

“Fabulous service and beautiful tree as always!”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“helpful and friendly service that I would use again.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Tree, lights and decorations fine but too confusing both on the website and by talking to one of your operators on the telephone as to what you get when you pay for it to be dressed. Surely it could be one fee for lights and decorations. Very misleading we were expecting the tree to be dressed so consequently disappointing.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

Hi Lorraine, Sorry that you found our website confusing and that you thought you were going to get something which you didn't receive. I have added a discount to your account for next year should you chose to use us again. Kind regards, Pines and Needles

Posted 9 years ago

“Effortless, start to finish. Thank you and see you next year!!”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“We received two trees??! One large but very bare at the bottom and around one side and another small. i don't know why. not very happy with this tree and don't need the second one.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

Hi Adam, Sorry that you were sent more trees than you needed. We will happily arrange the delivery of a new tree as well as the collection of the one you do not need. If we'd known sooner we would have arranged this much sooner. Kind regards, Pines and Needles

Posted 9 years ago

“Excellent customer service from the ladies I spoke to when purchasing the Christmas tree. The tree came on time and was a lovely shape and had a lovely colour to it. Will defiantly be using your company again!”

Helpful Report

Posted 9 years ago

“Great communication on when the Christmas mas tree was being delivered however the tree was not as good looking as last year. it was a lot smaller and not as full. many thanks, daniella”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Thank you for a beautiful tree and for very helpful guys!! All perfect and Merry Christmas!”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Friendly delivery, although the lads cheated and wore track suits under the Kilts! The tree is a beautiful shape as always and looks very tasteful in our reception area. Thank you Pines & Needles!”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

We had to let them, poor fellas, it's freezing out there :-)

Posted 9 years ago

“Swift delivery, friendly guys, nice tree, good service”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

“Nice Tree and great delivery service. our tree is a bit thin at he top whereas the bottom of the tree is packed with branches. The top 1/4 looks somewhat bare compared to the bottom half. I may consider purchase for next years depending on how long this one can stay green and retailn its pines.”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

Dear Tim, We offer a 100% no questions asked quality guarantee. If you're not happy our driver will give you an alternative on the spot or we'll replace it at your earliest convenience. I see that you had your delivery on Monday, and you may have already decorated the tree. If re-delivery is not an option, I can refund part of the tree as an apology and offer you a free tree next year as a gesture of goodwill. Just let us know how you'd like to proceed. Kind regards, The P&N Team

Posted 9 years ago

“We received the tree we ordered and I have to admit we were disappointed. It is a 7ft tree but it is nowhere near as nice as the one we got from you last year; most of the quarter top of the tree has no branches, just the middle one and the width of the tree is very small. We used your services again this year as we were delighted with the tree and the service you provided us last year but we will have to reconsider whether to use you next year as the tree selected is not up to the standards we have come to expect from you”

Helpful Report

(Regent Park NW1 7TN) - Posted 9 years ago

Dear Carmen, We offer a 100% quality guarantee. You don't have to keep the tree our guys selected for you, you just to let us know you're not happy and we'll replace it on the spot or at your earliest convenience. If we'd known, we'd have contacted you already. But I've registered the issue on our system and one of my colleagues will be in touch ASAP to discuss options with you. If replacing the tree is not convenient, I'd like to offer you some compensation, and your tree next year is on us. Kind regards, Diego A.

Posted 9 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews