Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Non drop tree is dropping with the slightest touch despite adding more than 6 pints of water to base. Given that it is only five days since the tree was delivered, I am very disappointed considering cost. Will definitely not use Pines and Needles next year.”

Helpful Report

Posted 54 years ago

“The drivers were excellent polite helpful full of Christmas cheer. I had order wrong tree and they very quickly helped me fix it through office. I had pressed re order on website (same as last year just 1ft taller) but the tree that came was not the Nordic bushy one I had last year. It was tall and thin. All fixed by drivers who could not have been nicer.”

Helpful Report

Posted 54 years ago

“My tree didn't arrive on the day it was due. The driver didn't respond to my text. I had to call Customer Services the following day to reschedule delivery and the tree wasn't delivered within the newly scheduled time, either. I followed up one last time for the tree finally to be delivered, but the free mistletoe I was also supposed to receive and the make-good on the original delivery never materialised. I am really disappointed with Pines and Needles this year and will not be recommending you next year”

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Posted 54 years ago

“Great tree and delivered on time.”

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Posted 54 years ago

“The tree is almost ok as is quiet empty on top of it. But mostly I was disappointed by the delivery. The tree is not straight in the stand and there are completely dry branches on the bottom of the tree that were left like that ... not even cut.”

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Posted 54 years ago

“beautiful tree, so perfect some people thought it was fake”

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Posted 54 years ago

“nice”

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Posted 54 years ago

“Pretty pleased.”

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Posted 54 years ago

“always a great tree”

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Posted 54 years ago

“Delivery was about 30 mins outside the window but he did call twice to advise.”

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Posted 54 years ago

“Lovely tree and great service as always, thank you for the two free mini trees too.”

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Posted 54 years ago

“The driver was careless and unhelpful and referred to me patronisingly as "darlin". He scratched my front door bringing the tree in and then rather than trim the stump to fit my stand (which your staff did willingly last year) he tried to sell me a larger stand. Very disappointing service compared to previous years.”

Helpful Report

Posted 54 years ago

“I was really pleased with the Xmas tree, lights and decorations, However our original order got lost in transit, so instead of decorating the tree on Monday we had to do it 2 days later.”

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Posted 54 years ago

“Delivery was great but the tree itself was not what I was hoping for! It's more of a stick unfortunately! I really like everything else about your company so hopefully I can exchange for a new one tomorrow to remedy christmas and give a better review!”

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Posted 54 years ago

“The tree was very dirty and we spent quite a long time cleaning and drying it, which was a challenge as we leave in a house in the middle of London.”

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Posted 54 years ago

“Tree I always order every year (6ft) was much smaller than I've ever had and not the nicest shape . Bit disappointed this year”

Helpful Report

Posted 54 years ago

“Delivery was quite late in the evening ( 9pm) and would have appreciated a call to say it wouldn't be during the day. There was clearly a schedule when I called the driver so I'm not sure why we couldn't have a text in the morning breaking it down a bit more...but it is a fantastic tree and we are very happy with it”

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Posted 54 years ago

“Lovely looking , fresh tree”

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Posted 54 years ago

“Very good!”

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Posted 54 years ago

“The item was delivered a day late and I paid nearly £20 (ridiculous amount to begin with) to specify my delivery date. You should refund me the delivery fee since I did not receive the item when you said I would.”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews