Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Went to St Katherines Church in W12 where Iggy gave us the most festive and lovely service and we now have a very gorgeous tree in our front room. Thankyou for making this such a special day.”

Helpful Report

Posted 3 years ago

“Wednesday- tree finally arrives at 10pm. Driver says ‘worst tree I’ve ever seen’, promises a replacement on Thursday, which the customer service team confirm (by email). Thursday- stayed at home all day for tree delivery, no tree, no communication. Friday- A none apology from customer services but a promise of a tree by 5pm. Driver arrives apologises that tree is no good, promises to return within 2 hours with a replacement. Driver tells our 4 year old there will be a tree when he wakes up in the morning. No tree, no communication. Saturday- Call customer services, promise a replacement, no tree, no communication. Quite honestly the worst customer services I can remember enduring. Do not waste your time or money with this company. They can’t be trusted to do the basics.”

Helpful Report

Posted 3 years ago

“Tree was a day late - company blamed the delivery guys, delivery guys blamed the company. Tree was delivered to me upside down so the top branches were broken. Many, many of the branches including the ones that really stand out are bare. It was only delivered yesterday and put straight into water. I’m probably going to have to go out tomorrow and get a new one from a place I can see what I’m buying.”

Helpful Report

Posted 3 years ago

“Had a lovely time shopping for an Xmas tree. Kitty and Iggy from the Acton branch were incredibly friendly and knowledgeable. This will definitely be my new go to yearly spot for xmas trees!”

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Posted 3 years ago

“pines and needles chiswick - we had simon look after us, and he was fantastic!”

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Posted 3 years ago

“Great service and a nice selection of trees. Staff were friendly especially Dexter at the Acton site. Would recommend.”

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Posted 3 years ago

“Louis just helped us find the perfect tree! Great service! Thanks so much.”

Helpful Report

Posted 3 years ago

“No tree only.stand than stand was broke To.be told tree was out of.stock Despite ordering 3 months.ago Never again”

Helpful Report

Posted 3 years ago

“Great service and help from Radek at the Shoreditch spot, very happy with our tree !”

Helpful Report

Posted 3 years ago

“Thank you Pines and Needles - what beautiful trees - you have made the children at Ladbroke Square Montessori feel so festive. We really appreciate your generosity. Oskars and the team at St John's Church, Notting Hill were extremely knowledgeable and helpful. What a great success! Thanks again, Lucy and the team at Ladbroke Square.”

Helpful Report

Posted 3 years ago

“Oskars in Fulham Broardway was very helpful and polite. He went out of his way to be helpful and friendly, thank you, I am very happy with my tree.”

Helpful Report

Posted 3 years ago

“My tree (6 foot Nordman) arrived today as planned (I was in all day so used the budget delivery service and I received a warning as promised when the driver was nearby). and It is perfect. I have never bought one unseen before and I think it is one of the nicest ones we have ever had. Great shape including at the top and beautiful thick dark green needles, not many of which shed on it being carried upstairs (still in the wrapping). Would definitely use this site again.”

Helpful Report

Posted 3 years ago

“I ordered a tree and decs and a stand as a surprise for my sister, unfortunately somehow it was lost between the store and dispatch. I was advised there was no other delivery slot until Tuesday and no way to get it delivered for this weekend. It was very disappointing that no solution could be offered to deliver for tomorrow or Saturday, and I paid to have it delivered at 12.30 today. No one informed me there was an issue with goods and delivery and I only found out because I called chasing it this evening. I have asked for a refund but have received no email acknowledgment that a refund has been processed although I was advised it would be done, howeverI would be happier with some written acknowledgement of when the funds will return. I used the service last year with no issue but this year it has been awful and very disappointing.”

Helpful Report

Posted 3 years ago

Dear Customer, Thank you for your review. Our system says that you are due a refund but it can take up to 14 days to land into your account. I will pass your comments onto our team to investigate further with our external couriers. We will use this to better improve our service and communications.

Posted 3 years ago

“James was fantastic at helping us choose a tree. We have brought it home and it looks fabulous. Highly recommend this place - relaxed atmosphere and really easy!”

Helpful Report

Posted 3 years ago

“Recently made a purchase of two Xmas tree's and needed to amend delivery so they came on different days; which was all sorted by Pine & Needles end no problem. A big thank you to Lisa Tucker who was so helpful throughout the order! :))”

Helpful Report

Posted 3 years ago

“Had a really lovely buying experience with Pines and Needles in Chiswick :) left to wander around and check out the trees, all nicely laid out so you can see them without having to unpack them, and then feel guilty as it's not the tree you want! No hard sell - very kindly chopped the bottom off, which is something I hate doing myself and pulled a muscle last year doing it! :D Such nice positive people working there and James (who served me) was really good at providing me with information and also helped me to the car with said Christmas Tree! Thanks to Pines & Needles Chiswick - I'll be back next year! Merry Christmas!”

Helpful Report

Posted 3 years ago

“Excellent service over the phone. Lisa patiently went through the different options and helped me choose a christmas tree. Exchange of emails, invoicing and the whole communication was professional and swift.”

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Posted 3 years ago

“I went in to enquire about trees and met such a lovely man called Jed who gave me all the info I needed. I didn't end up buying one as didn't have the transport but will definitely do so as the trees are such good quality and the service so brilliant. I'll be back asap!”

Helpful Report

Posted 3 years ago

“Had fantastic service from the lovely Jed at Ealing Common. Very helpful and could not do enough for me. Brilliant service, so happy with my tree 😊”

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Posted 3 years ago

“Jonathan talked me through adding something to my delivery next week. All done in no time. Perfect. He's a customer service star!”

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Posted 3 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews