Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“I love to order from these company - every year I order a 10' Fir and every year they deliver us a lush tree in good health. We pay a little extra for the delivery guys & gals to set it up in the stand for us and all that... takes all the hassle out of putting up a tree. If you need any extra assistance, they have a live chat for support - we spoke to Jerry and he was very helpful.”

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Posted 3 years ago

“Great customer service, friendly helpful staff, amazing value. Christmas has a come a little earlier this year!”

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Posted 3 years ago

“This will be the third year in a row that I've ordered a tree from Pines and Needles, such a fantastic service! Bartek in particular has been incredibly helpful this year as I wanted to add to my order. His swift response and clear instructions made this really easy. Thank you!”

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Posted 3 years ago

“Had a great chat with Jonathan, very good customer service!”

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Posted 3 years ago

“Customer service, communication, festive spirit, delivery and quality are all excellent at P&N. The tree is stunning! It’s a bit pricier than other suppliers, but we are happy with the result.”

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Posted 3 years ago

“Excellent customer service from Jonathan on chat and email this afternoon. So nice to deal with a company that genuinely appears to care about its customers. He was patient and happy to help me sort out my order, and helped out with a cheeky discount. Can't wait for my tress to arrive”

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Posted 3 years ago

“Great customer service from Jonathan”

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Posted 3 years ago

“A beautiful Christmas tree arrived for our office, 12ft, and fits perfectly in the space. Decorations look fantastic and so happy with the service we received. Bartek was extremely helpful and happy to help with all my questions! Amazing quality and will be using you again next year! Thank you”

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Posted 3 years ago

“amazing, just amazing customer service!”

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Posted 3 years ago

“Ordered a tree for the festive season in office. Forgot to add removal service and Chelsea answered straight away from the contact number and was super helpful and added it on without any hesitation or faff! Took seconds. Great to have service from Chelsea that provided speedy but friendly help. Thankyou!”

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Posted 3 years ago

“Very quick and responsive help online from Jonathan...can't wait for delivery of my tree soon (will be our third year running) and this year have added a door wreath to my order. Great company and staff!”

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Posted 3 years ago

“Customer service chat function was very easy to use, much better than others I have come across. Jonathan was helpful and communicative, and got my request done very quickly. Their Christmas trees are excellent quality too!”

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Posted 3 years ago

“Really helpful service (from Chelsea) today ordering our tree. Many thanks!”

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Posted 4 years ago

“Jerry was very helpful and quick to respond while assisting me during an online chat. Things sorted within minutes. Very much appreciated. Thanks.”

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Posted 4 years ago

“Really quick and easy to change my delivery date. Jerry was helpful and really efficient, great attention to detail. Thank you.”

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Posted 4 years ago

“After a slight mix up with the planned delivery date, This was resolved quickly and professionally. Thank you”

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Posted 4 years ago

“Jerry was great helping me get my order sorted when the website wouldn't let me confirm my booking ...awesome customer service getting it sorted! thank you”

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Posted 4 years ago

“I accidently selected the wrong size tree, but Jerry was able to sort everything out for me within minutes via live chat. Thank you!”

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Posted 4 years ago

“Served by James today who I didn’t even know was in training. Very helpful and informative even though I had a couple of questions and he answered all of them perfectly. Very helpful staff member!”

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Posted 4 years ago

“Fixed an order issue quickly post purchase.”

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Posted 4 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews