Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Beautiful tree! Thank you.”

Helpful Report

Posted 11 years ago

“Very helpful and on time.\n\nThe telephone orderer was very helpful also.\n\nThe tree is great!\nThank You”

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Posted 11 years ago

“Excellent service”

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Posted 11 years ago

“Excellent service. The delivery guys brought the feel of Xmas with them! They were fantastically jolly and helpful. Thank you!”

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Posted 11 years ago

“I would have like delivery in the morning as requested. The tree did not arrive till late evening. Otherwise love the tree, very helpful sales team.~Thanks\nHalcy”

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Posted 11 years ago

“All sevice very satisfactory.Thank You”

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Posted 11 years ago

“The Trees are beautiful, however the it took the delivery drivers about 45minutes to find us. They phoned but did not speak very good English to be able to communicate our location to them. They were very good at putting the tree up and positioning it for us.\n”

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Posted 11 years ago

“Delivery service was prompt on day of delivery, but was rather disappointed on the condition of the tree. Had to send it back for refund.”

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Posted 11 years ago

“Everything went very smoothly. Delivery was great would defin itely use you again”

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Posted 11 years ago

“Fabulous service from start to finish”

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Posted 11 years ago

“Im very happy with the tree that was delivered.\n\nThank you!”

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Posted 11 years ago

“This was my third year using Pines and Needles so i had a god impression of the company. Unfortunately this year my order was lost and idid not recieve it until 5 days later than scheduled. Although the person is poke to was very supportive i would have expected some recompense for the delay.”

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Posted 11 years ago

“delivered in wrong time slot with no pre-delivery phone call”

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Posted 11 years ago

“The tree arrived in our absence but was delivered according to the instructions. It's a really nice one. Thank you!”

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Posted 11 years ago

“not a great tree - very thin - we had a tree delivered to ouroffice whichwas just great - the tree to my house was just a poor speciment”

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Posted 11 years ago

“when i reeived the tree it couldnt stand up without leaning on a wall- i found out that the pot was badly broken, seem too small for the roots inside, broke free and thats why the tree couldnt stand up! luckily i found a bigger pot in my garden and re potted the 5 foot tree by myself which is a megajob for a women!! not very impressive! the driver was helpful and friendly. the tree was as well quite distressed by my efforts, hope it doesnot die due to bad treatment but it looks lovely now! i suggest maybe putting trees in bigger pots and put protective bubble wrap around the put to protect from rough handling!”

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Posted 11 years ago

“Mud covered tree. Not just a bit a lot. Delivered at 10.45 for a 6-10 delivery slot. Loose not bound in netting so hard to manoeuvre. Too late to replace. But still charged full price. Christmas forest next year.”

Helpful Report

Posted 11 years ago

“Just sent feedback on a separate page, but thought there would be more, so am re-sending. I am not satisfied with our tree at all. It is very sparse, trimmed poorly so that I can't even find a good side to turn to face the room. For spending £50 on a tree, I thought we would have better luck. We ordered from you last year, but will not be doing it again. Very, very disappointed.”

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Posted 11 years ago

“Service great, quality of tree - poor”

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Posted 11 years ago

“Well the tree arrived at a good time, but your driver could use help with his manners. He turned up two hours early, called me repeatedly, to the point where I came out of the meeting I was in with our global head as I thought there was some kind of emergency. He then said he wanted to deliver the tree two hours early. When I told him this was not possible he said he wanted to leave with a neighbour. I explained that this was not possible and someone would be in at the time slot I had booked, he then muttered something I couldn't understand and I told him I had to get back to my meeting. I then called pines and needles and it was sorted. But, I think that he may need some customer service training.”

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Posted 11 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews