Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“We paid for a premium delivery of a slot 8-13:00 on Nov. 30. Nobody ever called us and after we called you at 1:30 the driver finally arrived at 2pm with the wrong tree (much smaller). We arranged a replacement next day for 8-1pm again. Nobody ever came no phone call. Then we arranged a new delivery at 6pm-10pm and you told us that the driver would call 1 hour in advance. Finally the driver called us before the slot at 5:40 that he was 5' away and could not wait !!!! When we called you, you confirmed that you would call us back immediately. After 2 hours nobody ever called. Nightmare service !! We have spent a whole weeekend waiting and having paid a premium service and still we have not got the tree.”

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Posted 11 years ago

“Prompt delivery and riendly staff”

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Posted 11 years ago

“Delivery man was really friendly but we had booked a morning slot (8-1pm) and the tree didn't arrive until just before 3pm. Spent a whole morning waiting in when we didn't need to be which was a bit frustrating.”

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Posted 11 years ago

“I have used your service for many years and I was always happy with the trees. This time the tree was covered in mud - which I couldn't brush off. Also needled a lot. It seems as if it was lying around for a long time, as the needles starting to be dry and come off already. I have complained yesterday when it was delivered and agreed to a full refund. I just wanted to let you know anyway as I don't know what went wrong as usually the tress are stunning and clean... Kind regards, Alexandra Jugovic”

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Posted 11 years ago

“Great service!”

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Posted 11 years ago

“Excellent service and extremely accommodating”

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Posted 11 years ago

“Last year my delivery arrived 3 hours late and this time 45 minutes...still late. I ordered a 9ft tree, 18" of which was the single vertical crown. For the first time I had to put the tree on a table. I have used Pines and Needles for 7 years now and I am considering changing next year. Disappointment increses each year”

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Posted 11 years ago

“Tree is not the correct variety. It's 2 foot taller than the tree requested and a large part of the tree is already dead.”

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Posted 11 years ago

“Super great service. Both sets of helpers totally fantastic! Ben & bennie also very informative & accommodating. Will recommend & use next year. Thank you.”

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Posted 11 years ago

“Missing pieces to the tree stand I ordered.”

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Posted 11 years ago

“Nice bunch with lots of berries.”

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Posted 13 years ago

“Nice tree, not a lot of stalk at the bottom to fit in the stand though.”

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Posted 13 years ago

“Excellent quality”

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Posted 13 years ago

“very sturdy!”

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Posted 13 years ago

“beautiful tree that has stayed fresh and not dropped needles at all yet”

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Posted 13 years ago

“Best shaped tree I've ever had!”

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Posted 13 years ago

“nice generous bunch with berries that stayed on well”

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Posted 13 years ago

“Nice tree”

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Posted 13 years ago

“Lovely shape, and long well-shaped "stem" that fitted easily into stand (no chopping off branches needed)”

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Posted 13 years ago

“Beautiful tree!”

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Posted 13 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews