Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“The tree looked great. it was healthly, bushy and did not loose its needles”

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Posted 54 years ago

“A bit disappointed with my tree this year, it looks tired already. Needles dropping and branches curling downwards.”

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Posted 54 years ago

“really lovely shape and needles have not dropped after 10 days”

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Posted 54 years ago

“the delivery was perfect and the tree a great size. Generally, the tree was healthy, but it was absolutely coated in mud. I cleaned as best i could, but it still left the leaves looking grey, rather than a lovely green. If it had been hosed down before delivery, i think this would have been a much better tree.”

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Posted 54 years ago

“Great guys, good service.”

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Posted 54 years ago

“Last year I ordered a 6ft tree. It was a stunning tree...beautiful. This year the "6ft" I was delivered is just under 6ft made so by a couple of curved up branches , none of which you could put a topper on. The middle bit which should be for the topper is at my chin level...5ft max. The top half is very sparse. Unfortunately a young boy was sent from the van to bring the tree to the flat. I would have appreciated being able to discuss with the adult...who at this time drove down the road. I signed for the tree. I certainly don't think being charged for a 6ft is very fair in this instance. Am happy to send the pic of last year's tree vs this year's.\nRegards,\nSarah”

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Posted 54 years ago

“Great quality”

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Posted 54 years ago

“delighted with tree”

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Posted 54 years ago

“big n bushy loveliness”

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Posted 54 years ago

“Another great tree from Pines and Needles.”

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Posted 54 years ago

“Martin delivery guy was great. Very helpful\n\nI have been asking however, for a refund on 2 sets of lights and emailed/spoken to you guys, it's still NOT happened!!”

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Posted 54 years ago

“Everything was great from start to finish. You provide wonderful service, and I don't think I have ever had such a nicely shaped tree! Thanks Ish for bringing my beautiful tree. I have recommended you to quite a few people. Hope you get the business. Kind regards, Sara\n”

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Posted 54 years ago

“Great service from beginning to end.”

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Posted 54 years ago

“The best Christmas tree i have ever had, so fresh, and a beautiful shape”

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Posted 54 years ago

“Fantastic, just what i was looking for,”

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Posted 54 years ago

“For the last 3 years I have had to have a second delivery. I'm hoping you will get this correct in 2014.”

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Posted 54 years ago

“lovely tree. good deliverY”

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Posted 54 years ago

“Wouldn't have taken the morning off if I had known the tree would just be left on doorstep. Have been up and in since 8. Door bell hasn't rung and no one knocked. Tree just left and only discovered when opened door to postman”

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Posted 54 years ago

“Super tree, delivered on time, in good nick and with a cheerful grin!”

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Posted 54 years ago

“Pretty, pretty tree - much loved over the holidays, makes me smile every time I see it!”

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Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews