Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Expensive but efficient and good. Would recommend.”

Helpful Report

Posted 9 years ago

“the delivery drivers were very nice and knew what they were doing. They made it a pleasure doing business with this company.”

Helpful Report

Posted 9 years ago

“EXCELLENT! QUICK AND EFFICIENT! LOVELY PEOPLE!”

Helpful Report

Posted 9 years ago

“wonderful, quick service and the tree looks amazing!!”

Helpful Report

Posted 9 years ago

“Lovely tree and friendly service”

Helpful Report

Posted 9 years ago

“Beautiful tree, delivered promptly and professionally.”

Helpful Report

Posted 9 years ago

“Amazing staff, great delivery boys, very happy with the tree and service. we have an event space and the tree is the main attraction.”

Helpful Report

Posted 9 years ago

“lovely tree, delivered on time with no fuss”

Helpful Report

Posted 9 years ago

“very very helpful and brillant tree than u”

Helpful Report

Posted 9 years ago

“The service was great - they called to tell me they would be there in 30 minutes, found parking on their own, delivered the tree quickly and efficiently and then were on their way. Excellent work!”

Helpful Report

Posted 9 years ago

“Amazing tree and very good service!!!”

Helpful Report

Posted 9 years ago

“Wow - I found this to be an excellent service. We have used Pines and Needles for our office for years and I decided to try it for the house. They were polite, helpful and very prompt. The team that delivered the tree was punctual and so nice with the small children in the house. I will be using them again next year.”

Helpful Report

Posted 9 years ago

“Delivery men are lovely and professional! Good service through out my purchase and getting it delivered. Thank you!”

Helpful Report

Posted 9 years ago

“Tree is lovely and mistletoe was nice. The service was very efficient and I really liked the texts letting me know when the tree was likely to be delivered yesterday. Sharon”

Helpful Report

Posted 9 years ago

“This years tree is better than last year. The delivery elves were very nice. Thanks”

Helpful Report

Posted 9 years ago

“We ordered a 4 foot tree for delivery and the top foot has no needles or branches. I was incredibly disappointed by the fact that this was considered acceptable and frankly a bit deceptive given anyone who would be purchasing this in person would never select this tree.”

Helpful Report

Posted 9 years ago

Hi Nicole, Sorry your tree is a little bare on the top. We'll happily send you a new fuller tree however. Hopefully we can get this sorted for you. Kind regards, Pines and Needles

Posted 9 years ago

“Excellent service! Customer service very friendly and helpful - nothing is a problem...... beautiful tree delivered by super nice Paul & Mikki who called prior to the delivery to inform us when they would arrive. Loved the Xmas outfit of the delivery guys. Puts a smile on your face! Thank you”

Helpful Report

Posted 9 years ago

“My tree which was in a perfect condition was delivered last Saturday, right on time. Thank you for the good service.”

Helpful Report

Posted 9 years ago

“The website is misleading. When you enter your post code and transition from the product selection to the billing page, if you live outside London (even within M25) you are automatically precluded from the set-up/take-down services: it states "drop-off only". This is easily missed. Our review would have been: Very Poor, because we would not have purchased the "drop-off" content, only. In this instance, however, the company management offered to provide the set-up free of charge which turned out great…hence the "recovery" to 3 stars!”

Helpful Report

Posted 9 years ago

Hi Kim, Sorry you find out website misleading, we try our best to keep London deliveries and Nationwide deliveries separate on the site. We will certainly take your feedback on board. However we really hope you do love your tree. Kind regards, Pines and Needles

Posted 9 years ago

“The delivery was seamless, the driver helpful and friendly (esp given it was 8am on Sunday) and the tree is so beautiful and perfect it looks almost fake as the shape is so perfect! Highly recommend!”

Helpful Report

Posted 9 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews