Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,481 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,481 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

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Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Festive Fergal fabulously found us a 5 foot fir tree. Excellent advice - we’ll be back next year!”

Helpful Report

Posted 1 year ago

“This is definitely the place to go to make your Christmas that extra special. Their trees are the very best quality and they have a wide range of sizes. Its been a while since I brought a real tree. A lady named Candy was so welcoming, super brilliant and really helpful. I definitely recommend them. The star rating only allows 5 but they deserve 10 out of ten for customer service and quality products. Also they are open till 9.pm too. Thanxx you so very much Candy 🍭 the tree has really put a much needed massive special sparkle on this Christmas. Happy Christmas everyone !!! 💕”

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Posted 1 year ago

“Thankyou candy - brilliant service, beut of a 🌲 tree!”

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Posted 1 year ago

“Once again the fabulous team at Pines & Needles Brockwell Park have provided a tree for the local ambulance station Candy helped us pick the perfect tree, and was so lovely and friendly. She’s certainly spreading the Christmas joy! Thanks from Mark and Sheldon and all at Oval/ Brixton ambulance stations.”

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Posted 1 year ago

“Went to the Ealing Branch of Pines and needles, lovely Ash there sorted me out with a beautiful tree, base and lights! Really happy with the quality of tree and also customer service! Thank you and Merry Christmas!”

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Posted 1 year ago

“Great website and products. The delivery was smooth and in perfect condition”

Pines and Needles 5 star review on 28th November 2022

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Posted 1 year ago

“Awful customer service! I have tried to purchase several trees for a school event. After the recommendation of one of the shop managers, I reached the main office, only to be put on hold and then offered a price higher than the initial quote. When I pointed out that this was higher than before, they put me on hold to call the shop and take the discount away! Unbelievable and Appalling!”

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Posted 1 year ago

“My one and only Christmas tree supplier”

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Posted 1 year ago

“Appalling customer service with no sense of any customer loyalty - despite what the website says they refused to price match. Had been a customer for 10 years - not any more”

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Posted 1 year ago

“excellent”

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Posted 1 year ago

“The Guys delivered a great tree and were super helpful in bringing it into the house”

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Posted 1 year ago

“Always super friendly staff, Fred helped me yesterday and we have always bought from here on Lavender Hill. It’s a very Christmasy set up and the kids love it!”

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Posted 1 year ago

“Ordering my tree online was simple and the additional services are going to make life alot easier.”

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Posted 1 year ago

“Brought a tree last year it was amazing I have recommended to friends service was good very friendly and helpful”

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Posted 1 year ago

“My tree last year was a little disappointing had a huge hole in the side. Did send an email as soon as I received delivery of it but heard nothing back. Please could you bear this in mind when you send my tree this year. Many thanks”

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Posted 2 years ago

“We Love our Nordman Fir Tree , Perfect size and even branches and a light Aroma … Thank you 💜🌲”

Pines and Needles 5 star review on 18th November 2022

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Posted 2 years ago

“waiting for delivery so no comment yet”

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Posted 2 years ago

“Unfortunately I had to cancel my order as website misleading”

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Posted 2 years ago

“Great communication - although not yet delivered we have had trees from P&N for last two years and they’re reliable in terms of delivery and very nice quality.”

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Posted 2 years ago

“They haven’t responded to any of my emails.”

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Posted 2 years ago

Pines and Needles is rated 4.2 based on 2,481 reviews