Pines and Needles Reviews

Name: Pines and Needles
Rating: 4.19

4.2 Rating 2,483 Reviews

68 %

of reviewers recommend Pines and Needles

4.2

Based on 2,483 reviews

Shipping & Delivery
Delivery Methods	Courier, Own Driver
Average Delivery Time	Within 5 Days
On-time Delivery	Greater than 71%
Accurate And Undamaged Orders	Greater than 83%
Customer Service
Communication Channels	Email, Telephone, Live Chat
Queries Resolved In	Under An Hour
Customer Service	4.1 out of 5
Returns & Refunds
Refunds Process	Difficult

About Pines and Needles:

Pines and Needles are proud to present our range of Christmas Trees and Christmas Decorations. Feel the Christmas festivities come to life with our fresh and real Christmas Trees from our Online Store, where we will deliver straight to your door, letting you relax and enjoy your time with the family. We also provide a host of Christmas Tree services including Delivery, Installation and Decoration services, designed and built for our customers.

We also have over 30 Stores operating across London, as well as the South of England, where you can come and join us to pick the tree that suits you best. We will deliver your Christmas Tree to your door in perfect time for Christmas for you and your family to enjoy.

Visit Website

Phone:

0203 384 9420

Email:

sajel@pinesandneedles.com

Location:

123, Shirland Road, London
W9 2EW

Write Your review

Tell us how Pines and Needles made you happy

Help future customers by talking about customer service, price, delivery, returns & refunds.

Minimum 10 characters

Would you like to add a photos or videos?

Strengthen your review by uploading photos & videos.

Drag files here or browse

(Supported files: jpg, png, mpeg, ogg, mp4 & webm)

What's your name?

What's your email?

We need your email address to verify that your review is genuine

Please note that we may share your email with the company to verify your order.

Pines and Needles 5 star review on 11th January 2023

Anonymous

Anonymous // 01/01/2019

Sort by: Most Recent Most Recent Highest Rated Filter: None None 5 Stars 4 Stars 3 Stars 2 Stars 1 Stars Helpful

“Very happy with service. Great tree. Thanks”

Helpful Report

Posted 54 years ago

“The courier arrived at 5.20pm after I called asking for our delivery. Improvement from last year when we received a broken tree at 6.20pm. \n\nThe tree this year is very poor, very uneven and trunk extremely thin. Poor all over and we have decided we won't be using this service again next year after giving you a second chance after the fiasco last year. \n\n”

Helpful Report

Posted 54 years ago

“Really disappointed, waited in on Saturday until 1pm and the tree wasn't delivered. Paid 20 pounds for that. My delivery charge should be refunded, I'm sure you'll agree. Got the tree now and it's a good one, but Saturday disrupted by a poor experience.”

Helpful Report

Posted 54 years ago

“The tree is a bit wider than I'd hoped but lovely.”

Helpful Report

Posted 54 years ago

“Exactly as promised. many thanks.”

Helpful Report

Posted 54 years ago

“Good quality product delivered in line with timing expectations.”

Helpful Report

Posted 54 years ago

“Both the person who took my order on the phone and Abdullah, who delivered, were most helpful. An all round good experience! Thanks”

Helpful Report

Posted 54 years ago

“Awesome tree very happy with it, will definitely be ordering again thanx”

Helpful Report

Posted 54 years ago

“perfect holder for the big trees we like”

Helpful Report

Posted 54 years ago

“Best tree yet!”

Helpful Report

Posted 54 years ago

“A nicely shaped tree, with good dense foliage, plenty of room for decorations. Friends tell me it exudes an exquisitely coniferous aroma, too - but I can't smell it through my stinking cold.”

Helpful Report

Posted 54 years ago

“Slightly late (after 5 pm) but not a problem - apologetic and courteous. Trees as good as ever.”

Helpful Report

Posted 54 years ago

“The delivery guy was really nice and helpful. However, we didn't receive the free mini Christmas tree we were promised when booking - and, of course, i didn't realise until after he was gone...”

Helpful Report

Posted 54 years ago

“Some technical problem went wrong with the booking and my tree did not turn up on the day. However, it was delivered to my satisfaction the following day and I received a refund for the premium delivery charge paid and I did receive a few extra bits.”

Helpful Report

Posted 54 years ago

“Hello \nI have been unable to contact you before due to personal reasons. I am however extrememly disappointed in my tree. It looks nothing like the pictures, and in fact looks almost fake due to it being so bare. I can send pictures to show how it has failed to meet expectations. Having used your services before this comes as an unexpected disappointment and i cannot say that i will recommend you. For the money I paid I was hoping and expecting a much higher grade of tree.”

Helpful Report

Posted 54 years ago

“Tree was lovely”

Helpful Report

Posted 54 years ago

“I was disappointed that your driver and his partner helping him did not offer to remove their shoes when coming into the house, after i told them that we had a new carpet. \n\nadditionally the water stand they brought was used and dirty, and only after i complained i got a new one. \n\nOther than that they were OK.\n\nalso the wreath came completely squashed. the box looks like it had been trampled on and on opening it i saw that it had been completely squashed. \n\nThe website gave me the impression that this is a premier service but i no longer feel the same way.”

Helpful Report

Posted 54 years ago

“very beautiful tree, lush and lovely! My toddler and I are in heaven!!”

Helpful Report

Posted 54 years ago

“Very pleased with my gorgeous Christmas tree! It smells lovely too!”

Helpful Report

Posted 54 years ago

“Excellent. Very thoughtful delivery men.”

Helpful Report

Posted 54 years ago

Pines and Needles is rated 4.2 based on 2,483 reviews